Customer Service Representative
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Hello. I seem to be having a problem with placing my order of the PDF version of "Mystery Monsters". Every time that I try to place my order, it keeps redirecting me back to the payment/billing page. Am I doing something wrong? I tried getting my PDF multiple times last night and decided to try again this morning with no luck. Thank you for your help.
Hi Wayson,
I've looked into your order, and the error message we received from our card processor is that there was a general decline of the card with no further information provided by the issuing bank. I would double-check with them to see if there is something holding up the transaction on their end.
If you speak to them and it's still not working, let me know and I will do my best to investigate further for you.
Thanks!
Katina
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Customer Service Representative
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I am also having this problem, As well I can't change my billing address because in the pop up window either has half show up or the buttons do not respond.
Hello Wolf,
Thanks for letting us know! Since resolving this will likely involve asking for your billing address, I'll go ahead and send you an email to get the ball rolling on this. (Please don't post your address or any other sensitive information on the forums, as they are public.)
If there are any questions you may have in the meantime, don't hesitate to let me know.
Thanks!
Katina
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Customer Service Representative
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i've this problem too. is there any security issue?
Hello Filideif,
I've looked into your account and it seems that the order did eventually process successfully. You should now see the download available on your account. If you have any problems in the future, just let me know and I'll be glad to help out.
Thanks!
Katina