Pathfinder Battles: Iconic Heroes Preorder issue

[Feros]

Hi!

I noted that the second Iconic Heroes set was going to go out with this month's products. I have an preorder (Order 3316635) for both the first and second sets that is in my sidecart and is presumed to go once both items are in stock.

However, my authorization e-mail did not include this sidecart order. The order itself still says, "Waiting for preordered product(s)". Is there still a delay involved so these will be sent in the May parcel, or is this just an oversight of some sort?

Thanks in advance for any help clearing this up!

Geoff Roy

[Katina Davis]

Hello Geoff,

Thank you for letting us know about this! It seems that this is just a case of our system being stubborn, so it was keeping your Iconics Sets in their own order. I've now moved them in with your subscription order, and I'll be sending you an updated confirmation email in just a moment.

Please feel free to look over the confirmation to verify that everything is correct, and let me know if something should be changed. If not, then your order should be all set to go once our warehouse reaches it in the queue. Once they've prepared your items for shipping, you'll receive a confirmation email to let you know that it's on the way.

Don't hesitate to ask if there are any further questions or concerns that I would be able to assist you with in the meantime.

Thanks!
Katina

[Feros]

Thanks, Katina!

I still haven't received the updated confirmation e-mail though. Was it sent?

[Katina Davis]

Whoops, that's my fault. Sorry! I have now sent the confirmation email and you should be all set. Let me know if there's anything else I can do.

Thanks!
Katina

[Feros]

Everything looks great! Thanks a lot! :D