Is it possible to get an old PFS reporting error fixed?


Pathfinder Society

The Exchange 2/5

I asked about getting this fixed many months ago and was told someone over in the tech dept would have to look into it. I never heard any more back on it and am wondering if it's possible to get it fixed?

The first time I reported a PFS event, there weren't yet any directions on how to enter your events online. When I entered my Society # without a -1, -2, etc. at the end into the GM field, I got an error saying that the "character #" wasn't recognized. So I thought I needed to put in a character # (-1, -2, -3, etc.) at the end. I put in the -1 and my name and number populated fine without errors at that point. Since the first way (which turns out to be the correct way) gave me an error and the second way didn't, I assumed the second way was the correct way to report the number. I went back in and checked and the reporting showed for player credit underneath all the player's accounts, so I assumed all was ok.

Flash forward, and the new system was put in place. This event still shows under my GM/event coordinator tab as an event that I reported. It shows if I hit the "sessions" button beside the specific PFS character I applied my GM credit to. It doesn't, however, show under the "SESSIONS" tab for either GM sessions or Player sessions. I'm told this is because I put the -1 at the end of the PFS # when entering my GM id. Normally, I'd be able to correct this by myself, but this module was #15, which is retired. I can't choose it again when editing the session, so I can't correct the problem.

Is there any way for this to be fixed by someone like Ross or Vic? I would really appreciate it if it's possible? The event # was # 1,738 and it was called "Play This Quick". Thanks.

Paizo Employee Director of Brand Strategy

If you direct this sort of request to customer service, they'll get you taken care of.

The Exchange 2/5

Mark Moreland wrote:
If you direct this sort of request to customer service, they'll get you taken care of.

Will do-thanks, Mark.

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