Customer Service Manager
|
| 1 person marked this as a favorite. |
The following information, including dates and expected products, is what we currently estimate and may change.
For the May 2015 subscribers can opt-in for subscription pick up at PaizoCon 2015 (May 22-25th). Just visit your My Subscription page before Thursday, May 7 at 10:00 AM Pacific time and choose "Yes, I'll pick up my subscription products at PaizoCon 2015". You will be charged 9.5% sales tax, but you won't be charged shipping. See the post below for more details and let us know if you have additional questions.
- Paizo Subscription Products
Adventure Path #93: Forge of the Giant God
Campaign Setting: Andoran, Birthplace of Freedom
Player Companion: Cohorts & Companions
Maps: Flip-Mat: Warship
Cards: Pathfinder Society Face Cards
Roleplaying Game: —
Modules: —
Tales: Forge of Ashes
Tales: Lord of Rune
Pawns: —
Adventure Card Game: Wrath of the Righteous Base Set, Character Add-On Deck & associated promotional cards - Subscription Product by other Publishers
Comics: Pathfinder Origins #4
Battles Miniatures: — - Non-Subscription Product by other Publishers
Pathfinder Battles: Iconic Heroes Set #3 - Authorization (Order Spawning) Date: May 7th
- Begin Shipping Estimate: May 11th
- End Shipping Estimate: May 22
- Street Date for Paizo Products: May 27th
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
No Iconic Heroes #3 this month?
| 2 people marked this as a favorite. |
Campaign Setting: Andoran, Birthday of Freedom
As festive as that sounds, pretty sure that should be Birthplace of Freedom. :)
Yes, but it is noticeably absent from this list.
If it isn't coming out in May, I'm going to have to ask that CS split a previous order of mine so at least I get Iconics #2 in May.
|
Customer Service Manager
|
We've also opened up subscription Opt In for PaizoCon 2015. You can opt in by going to your My Subscription page and choosing "Yes, I'll pick up my subscription products at PaizoCon 2015".
- This is Opt-In
- Must be Opted In by May 7th at 10am.
- If you do not opt-in by May 7th at 10am we will be shipping your subscriptions to you as normal.
- Order will be charged 9.5% Washington state sales tax
- Order will not be charged shipping if picked up at the show
- If you opt in and do not pick up your order, we will refund the sales tax and apply it to the shipping costs and ship the order with your June Subscription shipment.
Added Comic #4 and Battles Set 3 to the May release. While we expect these to arrive shortly, we do not yet have these products in the warehouse and they may be removed with little or no warning before we authorize subscription products, estimated to begin May 7th.
With that caveat in mind, based on past experience, will the limited edition cover of Origins #4 arrive along with the standard covers?
Is Pathfinder Tales: Lord of Runes really scheduled for May?
I'm considering resubscribing to the Pathfinder Tales line for the new format. Tor Books lists the book with a "June 2015" release date so I'm surprised to see it lined up for May over here. In fact, the original press release announces June 16, 2015 as the release date.
Is getting the book one month early a subscriber perk, or is this simply an error in the product schedule?
Is Pathfinder Tales: Lord of Runes really scheduled for May?
I'm considering resubscribing to the Pathfinder Tales line for the new format. Tor Books lists the book with a "June 2015" release date so I'm surprised to see it lined up for May over here. In fact, the original press release announces June 16, 2015 as the release date.
Is getting the book one month early a subscriber perk, or is this simply an error in the product schedule?
Hey Fayries,
The official release date for Lord of Runes is June 2nd and with TOR flying Dave out to PaizoCon to do a book signing, we needed to shift the subscription forward from June to May. The move is mostly about Dave attending PaizoCon so I wouldn't expect us to shift sub release months on future Tales books.
|
Customer Service Manager
|
Added Comic #4 and Battles Set 3 to the May release. While we expect these to arrive shortly, we do not yet have these products in the warehouse and they may be removed with little or no warning before we authorize subscription products, estimated to begin May 7th.With that caveat in mind, based on past experience, will the limited edition cover of Origins #4 arrive along with the standard covers?
Likely.
The official release date for Lord of Runes is June 2nd and with TOR flying Dave out to PaizoCon to do a book signing, we needed to shift the subscription forward from June to May. The move is mostly about Dave attending PaizoCon so I wouldn't expect us to shift sub release months on future Tales books.
Good to know, thanks!
Mostly out of curiosity since I've never picked up at Paizocon before - if we are picking our subscriptions up at the show when can we expect to get our PDFs? The 11th(ish) as normal, or sooner?
|
Customer Service Manager
|
The general auth and pick up auth are run separately. When I run the auth for sub pick up, it charges and you have until we begin shipping to correct any payment failures. Next week when we ship we'll hit a button that finishes up the sub pick up orders, granting the PDFs.
Date wise, due to some confusion on our end it looks like we'll do the auth/charge tomorrow and probably process the con orders for getting PDFs on Tuesday or Wednesday of next week as we ramp up shipping subscriptions.
WOOHOO! :)
Got my authorization mail just now. It seems that even though it's a huge order this month, everything is in one package.
Found this intriguing sentence in the mail:
Some items are not shown here because they're a surprise.
Hmmm :)
Not sure if it is related to the spawning process, but "my subscriptions" page lost a bunch of stuff from the list of things to be shipped in May. It was correct yesterday, but today most of my subscription items for May no longer show up as shipping this month.
|
Customer Service Manager
|
Got my authorization mail just now. It seems that even though it's a huge order this month, everything is in one package.
Found this intriguing sentence in the mail:
Some items are not shown here because they're a surprise.Hmmm :)
Sorry to spoil the surprise but I don't want you to be disappointed later: its just the card game promo cards.
Sorry to spoil the surprise but I don't want you to be disappointed later: its just the card game promo cards.Found this intriguing sentence in the mail:
Some items are not shown here because they're a surprise.Hmmm :)
That is what I suspected. :)
RPG Superstar 2014 Top 16
|
Man, I really wish I had checked this thread sometime before yesterday at 10am. I definitely didn't get any email about it. Now I've missed out on picking up my subscriptions at PaizoCon, and will have to pay the ridiculous shipping cost for the Wrath base set. Very upsetting.
If it doesn't finish in at the end of the day we say we want to start, people's sub display goes nuts if they haven't had their account be spawned yet.
That's why I always keep an eye on this thread, usually don't even check my subscription page. GREMLINS!! :-)
Hi Sara Marie
I don't seem to have had my authorisation email yesterday, is that because order spawning is still ongoing, or did mine get missed - perhaps because i added a new subscription this month?
|
It has not finished spawning so it depends where you are in the lineup. I doubt that your new subscription has anything to do with it. It seems kind of random. Some months I am right up front and others I am way back in the line. I think the computer randomly selects the order so that the "A" do not get the grade school advantage.
For the record mine seems fine - my "order total" in my receipt email looks like it included shipping ($53.74) for some reason, but the actual total charged to my card was correct for an order with sales tax ($48.20 - $7 store credit, so $41.20).
|
Customer Service Manager
|
For the record mine seems fine - my "order total" in my receipt email looks like it included shipping ($53.74) for some reason, but the actual total charged to my card was correct for an order with sales tax ($48.20 - $7 store credit, so $41.20).
Thank you! UI on this is incredibly not helpful and I was looking at the wrong orders. Everything is fine! Problem averted!
Shipping underway?
Are the normal shipping orders starting today, or do all the specials need to be finished first?
Thanks for the heads-up re shipping. I have to say that this time, because of WOTR, I can hardly wait. Really looking forward to a bunch of new cards :-)