character mysteriously switched out of core

[gnoams]

So I registered a core character shortly after the campaign launched. There was a lot of reporting issues initially, but then it seemed to get fixed. At least, 3 of the 4 games I played got reported. All the games reported for the character have the pfc tag. The character used to have a CORE label next to it, but now that's gone and I'm being told by the GM trying to report the next game that my character shows as regular, not core. Anyone else getting characters suddenly switched out of core on them? How do I get this fixed?

[trik]

I don't know how switching out works, but is it possible that one of the games you played were reported as a normal PFS game? If it's all automated, that could have switched you out of CORE. The computer wouldn't know it was wrong, it's just doing what it was told to do.

[Netopalis]

Contact your VC and have them take a look at the problem.

[pauljathome]

The reporting system is very very error prone. If any of your games had a single non core character you're now non core.

When reporting a game there is a warning when this happens but it is fairly well hidden and EXTREMELY easy to miss.

Its an INCREDIBLY bad user interface right now.

[gnoams]

So even though I look at my account page and all the sessions have the pfc tag, that might be a lie? And there's no way for me to check since I didn't report them so I have to bug my VC. If that's the case seems like adding a lot of hassle for officers. Every time a table gets reported wrong, they get 4 to 6 emails. Ah well, hopefully this reporting system will get smoothed out eventually.

[IronHelixx]

Sorry to hear you are having troubles. I assume this is your -13 PC? It looks like all three sessions are reported as PFC [Core], as you indicated. If that is the case, I am not sure that a VC can help you , unfortunately. The most we can do is edit the sessions, which look to be correct. You probably want to contact customer support and have them take a look for you.

[gnoams]

Jesse Davis wrote:

Sorry to hear you are having troubles. I assume this is your -13 PC? It looks like all three sessions are reported as PFC [Core], as you indicated. If that is the case, I am not sure that a VC can help you , unfortunately. The most we can do is edit the sessions, which look to be correct. You probably want to contact customer support and have them take a look for you.

Yeah, #13. That's the weird part, it all seems in order from what I can see. I'll try emailing customer support. Thanks.

[gnoams]

Got this fixed, thank you customer support and Mike.

Apparently what happened was the GM accidentally reported the table regular, realized it, deleted the report and redid it core. But even though deleted it still had the affect of making all the characters switched to regular.

So as caution to everyone reporting, make sure you get it right or you'll screw up everyone's character at the table.

[BigNorseWolf]

Its the non core zombie apocolypse.

Any character character that is non core infects every table that they play with so that the entire table becomes non core before they even know they've been bitten, and then every table THEY play with becomes non core...

[Jessex]

This seems to have swept through our local core groups. I just noticed it as my core character, which has only ever been played at 2 core tables now has this note "Character is incorrect organized play type PFSRPG for table of type PFSPFC."

I'm not really in the mood to continually start over new core characters due to some foul up in reporting.

[Sammy T]

Looks like I got bit too. Shooting CS a line.

Given how quickly this issue can affect others (unknowingly as well), there needs to a quicker/easier way of resolving this other than bogging down CS.

[Deussu]

It's ridiculously easy to report falsely. I did so too, and there are now 6 core characters marked as normal.

The reporting tool is very unintuitive. The GM or event manager should be the one determining whether the game is Core or Normal (with a little tick-a-box in the session report screen), not the characters reported. Someone could have created the character non-core by accident and then the whole thing starts to snowball all over again.

[thaX]

The game needs to be the CORE game, which is selected from the menu of games. There is no "Tick" box.

[EvilMinion]

There most certainly is a check box, and its very easy to check the wrong one.

[IronHelixx]

I think they are referring to the "Tick Box" in the event setup, which then determines the list of games shown in the reporting list by default. Just a guess.

thaX wrote:

The game needs to be the CORE game, which is selected from the menu of games. There is no "Tick" box.

[EvilMinion]

I miss the 'show all scenario' button that used to show under reporting.

It is annoying to have to add every scenario to your event ahead of time.

Though the Core/Regular separation has necessitated the addition of a few extra steps here and there I suppose.

[thaX]

That didn't get fixed with the site update? I have not tried it since then.

[Nicolaz]

And people wonder why some don't bother with reporting their characters to Piazo, and instead, just simply rely on chronicle sheets. Yes, I know it depends on the GM and on the area one is in, but really, this is one option out of many for some of us. Too much hassle and egos and technicalities and oh, well. But hey, gaming is fun (and somewhat addictive), so whatever.

[personwholives]

Is there any hope of this being fixable without sending messages to customer support? I get the feeling they're going to be tired of fixing these, if they even have the ability to do so.

[EvilMinion]

It does not seem to be a quick fix, even if you send a message to customer support.

Which is a shame since, given how the reporting works, the character becomes basically unusable until it is fixed, or else you just propagate the error to other folks.

[BigNorseWolf]

EvilMinion wrote:

It does not seem to be a quick fix, even if you send a message to customer support.

Which is a shame since, given how the reporting works, the character becomes basically unusable until it is fixed, or else you just propagate the error to other folks.

Do you hunger for brains yet?

[Deussu]

The thing is I have two events where I pile up all the games I run. As it happened I had the same scenario in the list as before, picked it and reported away. I assumed the game is PFC if all characters are PFC, that much is indicated.

I now checked and in the session reporting instructions there are no mention of core/normal separation. I rarely venture to the event editing screen because I don't really need to (unless the "show all scenarios" button has been eradicated), so naturally I missed the (core) marked scenario.

Technical babble:

Now, I have to assume Paizo did the smart thing and just included one line to each previously created game:

Core=0 (or something similar)

Then the session reporting tool checks whether all characters have the same value as "Core" if Core is 0. If Core is 1 (meaning it is a core game), if one or more characters are marked non-core (0), it should give out an error explaining that character #n is non-core and advice to contact the player to correct his/her character or so.

Of course I have no insight knowledge as to how Paizo constructed the reporting tool. Regardless, I find it hard to believe this sort of value change from 1 to 0 or vice versa would be all that troublesome.

[Richard M. Harris]

I dont see this as a zombie invasion... but more like the Borg.

[nosig]

been seeing this again....

sigh.

[Sammy T]

Submitted an inquiry to Paizo CS 4/1, have not heard back. Submitting a follow up inquiry today.

Not an ideal experience dealing with this issue so far.

[GM Lamplighter]

You do realize that since the reporting change, this is happening to almost everyone? While I agree, an email saying "we're working on it" would be great... I expect Customer Service is flooded with emails asking them to fix one customer's problem, when it's a system-wide fix that is probably needed.

Be patient. This was a big change, it had a pretty major hiccup in the reporting system, and I know it will get fixed. Until then, your Chronicles trump online reports. (I know it's frustrating to not see the results online - I have a 5th star that will show up sometime soon.)

[Sammy T]

GM Lamplighter, I actually work in CS for a large online company so I am familiar with delayed responses to systemic issues.

I understand the issue not being resolved quickly...but not receiving any acknowledgement after 3 weeks is a bad experience on my end. Obviously, my e-mail (or their reply) could have been eaten by the e-grues of the internet, but since I've received other Paizo correspondence, I'm guessing that's not likely.

[GM Lamplighter]

By all means, follow up, but my "be patient" still applies.

[Deussu]

To me it starts to feel like the issue got out of hand, snowballed some might say. Since one character erroneously marked as RPG can "infect" other characters in a PFC game, becoming RPG, it soon might seem like there are no core characters at all. At that point the chronicle sheets are deemed king.

[GM Lamplighter]

I am holding off on reporting a few players in my most recent Core games, because they show up as RPG instead of Core when you enter the PFS number. A pain, but it slows the spread of the issue.