Jim Butler's page

I’m still unable to download any PDFs from order #296719.

I click on the download link and nothing happens.

Sounds like you're using Safari. If so, please review the solution below.

Safari Download Issues

If that's not the issue, please contact the Customer Service team.

-Jim

Hey, I just ordered a a few products and it looks like it will be shipped apart from the subscription schedule, has this awesome feature to group shipment disapeared as well with the awesome new store ?

Please make sure that both subscriptions have the same shipping address. If they do, you'll see the orders combine when the first reminder email is sent on January 15th.

-Jim

Jim Butler wrote:

Arachnidious wrote:

I cannot download Alien Core. When I click the button "Download" I see the book in browser but I cannot download it. Google try to download .xml file and says "File is not available".

Check out this knowledgebase article and see if that fixes it for you. We do plan to address this directly once everyone gets back into the office next week.

Knowledge Base: XML and Download Issues

-Jim

I feel like telling people to adjust their browser settings for all websites is a bit of a band-aid 'fix', when there are both a long-standing HTTP header (Content-Disposition) and an HTML5 attribute (the download attribute of the a tag) either of which can be used by the website to instruct the browser to download rather than displaying a PDF. I'm hoping that your plan to address this involves such an approach (or something similar if there's a third method I'm unaware of).

Yes, that is the plan. By default, software should work without requiring anyone to make changes to the default behavior of their software.

-Jim

Hello,

I had some recent purchases that are now showing up in my Gold total in my Paizo Plus account.

How long does it take for orders to register in my Paizo Plus account?

Thanks,

Greg

You should see them go into your gold after the order moves into the Shipped or Completed stage. I checked all of your recent orders and see that you did receive gold for them automatically.

-Jim

I added this to Known Issues, but I'll post again here for visibility. Here's what we currently have planned for the Library, with more to come:

Library
-Thanks for all your feedback on the Library. This product did not meet Paizo's quality level (and more importantly, yours) and we are working on some fixes based on your feedback. You will see the fixes below coming in waves over the next several weeks.

- Multi-Download: We know it's important to be able to download multiple products at once and this remains a top issue.
- Apply button: We're removing this from the process. When you click a file, it will open up into the download page. When you sort, the action selected will immediately happen.
-Mobile Button: We're moving the download button higher up on mobile devices so scrolling is not required.
- Names: We're updating the navigation to make it clear which item is the single-file download and which is the by-chapter version.
- Filters: The next update will see us remove some filtering options as we work on a better solution that can handle hundreds of results from a single query.
- Pagination on searches will be improved.
- Incomplete Libraries: As we continue to improve the Library, we will sync your digital downloads to the Library. Until then, you will still have access to your old digital content at the community login.

We're hoping on seeing some of the above come into testing next week and have an update to the library soon. More details when I have them.

-Jim

I understand that one or more features of the Paizo Plus program are currently inactive, including at least the option to redeem a $20 discount code for Pathfinder Society PDFs. I have also found not a single PDF product that is discounted by the 15% Paizo Plus Legendary discount, either in the store proper or after putting it into the cart.

Does anybody know whether this feature is also inactive, limited to physical products only, or should be active and the issue is with my account in some way?

We have turned off most redemption at checkout until we get an exploit fixed. You can use your coupons by going to your Paizo Plus Rewards page and then clicking the Redeem gold button. From there you can just copy the code and apply it at checkout.

-Jim

David Cornwell wrote:

David Cornwell wrote:

Received a response from customer service last night, granting me pdf's for the December products and correcting my Paizo Plus gold amount from 0 to 3622. They are working on my Legacy Adventure Path Subscriber discount. However, the representative stated that they cannot grant me Legendary status, so I am still an Expert despite spending over $2500 last year.

I thank them for their hard work, but it is disappointing to know I will not earn Legendary rates for my purchases and even more disappointing to find I will miss out on Legendary Loot exclusives since I am an avid collector and own (almost) every product Paizo has ever released.

Customer Service reached out very early this morning and was able to grant me Legendary status based on my past order history.

As I stated to them, this entire transition has been stressful for those of us who got dropped off into the Never Never and realize it is multitudes worse for the Customer Service Goblins. I just hope it is all worth it in the end for the company and hobby as a whole.

Good for you, they told me I was SOL on what I'd spent.

I looked into your account and saw that you have been granted points based on your 2024-2025 spending. If we missed anything, please reach out to Customer Service and let us know.

-Jim

provide the good customer service you did before instead of "sucks to suck" after buying from your physical stall at gencon

I'm not sure what you mean by this. Can you give me an example of what happened?

-Jim

You gonna restart the Society Subscription again then?

If our partner adds support for digital subscriptions, we will again have Society subs. We have requested that functionality, but we don't have an ETA for when or if that will be added.

-Jim

I cannot download Alien Core. When I click the button "Download" I see the book in browser but I cannot download it. Google try to download .xml file and says "File is not available".

Check out this knowledgebase article and see if that fixes it for you. We do plan to address this directly once everyone gets back into the office next week.

Knowledge Base: XML and Download Issues

-Jim

I see my digital products that I've just purchased listed at: "https://store.paizo.com/library/".

However, I see no way to download any of them.

When I click a box next to a title, nothing changes with the web page. I see nothing to click to actually download the title.

You can click on the title to open up the download window.

-Jim

We are aware of an issue that is effecting delivery of some PDF products. We are investigating the cause of the issue and will make sure everyone has their PDFs as soon as possible.

If you made a purchase and are missing your PDF, please contact Customer Service with your order number and the name of the missing PDFs.

This is NOT happening to every digital purchase. Given the holiday weekend, we don't anticipate being able to completely address the issue until early next week but we will make customers get their PDFs ASAP while we hunt down the root cause.

-Jim

As the subject says. What info do you need to remedy this?

Please contact Customer Service and let them know.

-Jim

A few weeks ago I bought "Siege of the Diamond City", PZOPSS0500E. I was able to download it. Now, when I search for it in my download, it is not present.

When I go to the store part of the site, it doesn't accept my logging, saying that the user and password don't exist. As proved by this post, there are no problems when I log in the forums, and I can still log and see my older downloads.

There are currently two locations for digital content and two separate logins:

All digital products purchased prior to the launch of the new store are at the Paizo Community site. You’ll also find organized play reporting and forums through this login.

The second login is the Paizo Store. Here, you’ll find your Subscription Manager, Paizo Connect, your new Library, and all your account settings.

As we make updates to the Library, we'll eventually move all of the content from the Community site into the new Library. Thanks for your patience during our remodeling.

-Jim

Jim Butler wrote:

Shazburg wrote:

When making a purchase, I'm not given an option to have items shipped with my upcoming subscriptions.

This has resulted in me still waiting for an order I made from Dec 2 to even be fulfilled.

Order #305640 was delayed because there were not enough pint glasses to fill it. No effort was made to address this until I called on Dec 9. At that time, the order was cancelled by customer service and recreated as order #309510. As of today, Dec 15, it is still awaiting fulfillment.

Thanks. I've asked the team to look into this order and find out what's going on.

It's now been 17 days and my order is still waiting to be fulfilled. No customer service rep has reached out to explain. I've submitted another ticket asking for this to be shipped with my subscription since it's been 3 weeks and these were meant to be gifts next week.

You said customer service would look into it. If they did, no action was taken.

Apologies. I was reviewing your order with the team yesterday and we thought we had figured out the issue. I'm writing back to you right now.

-Jim

Apologies if this has already been addressed, but I've added the Retail Cover Starfinder Subscription to my account, however it does not show in my subscription manager. Since the next release is in March, will this subscription show in account closer to the shipping date, or should it be there already?

It will show closer to the release month. We've asked the vendor to fix this display issue. I think I've seen it fixed if you try and add-to-next an item as well (even if you later remove that item).

-Jim

Jim Butler wrote:

Right now, everyone is receiving a 15% off discount for subscriptions. We did this to match the 15% off for Legendary as we worked through the site launch. Going forward, the only way to get 15% off subscription products will be to have 4+ subscriptions. Paizo Plus won't apply to subscriptions, other than the gold it generates.

-Jim

Thanks for the clarification, Jim — I had forgotten that the new store is currently applying a 15% discount for everyone during the launch period.

Just to confirm my understanding: once this transition period ends, even if we have Legendary tier in Paizo Plus, unless we maintain 4 or more active subscriptions, our subscription and add-to-next items will ship with no discount, since (as you’ve said) “Paizo Plus won’t apply to subscriptions.”

That is correct.

This is where the new store is becoming more challenging for international customers here. With the higher shipping costs, add-to-next is essential for bundling orders in a way that makes shipping reasonable.

Because store sales and Paizo Plus discounts don’t apply to add-to-next items, taking advantage of sales requires placing separate orders, which means paying shipping again and often removes most or all of the benefit of the sale.

I wanted to share how this combination of rules affects customers who rely on add-to-next to manage shipping costs.

Shipping is becoming a bigger issue every day, and I think the only solution we have is partnering with other companies to distribute our products from AU/EU locations. That's on my radar, but the first priorities have been "stand up a new ecommerce store and work out all the new backend processes." We're in that phase now and likely will be for some time. But I definitely hear you on this issue; I just need some stuff to get checked off my list before we can start working on international solutions. Thanks for your patience.

-Jim

So is this basically returning the old subscriber benefit and does it stack with Legacy advantage or Legacy Advantage AP? So 4+ subs and Legacy AP = 30% off AP's and 15% everything else?

Nothing stacks. The top discount is for Legacy Paizo Advantage - Adventure Path customers at 30% for Adventure Path subscriptions and cases of Pathfinder Battles. 25% for Pathfinder Battles Bricks; 20% for Pathfinder Battles Boosters, and 15% for maintaining 4 or more subs.

-Jim

Thanks for the update, looking forward to seeing how this works out.

Have not seen any word one the lost 30% singles discounts that battles subscribers had on the original store. Still holding out hope that this is something being worked on as it is a big bonus for subscribers to be able to purchase singles at a discount. The 15% discount is nice, but not automatic with the battles sub, have to sub to 4 items or get legendary, and not as large of a discount as we were getting.

Subscription discounts will only apply to subscription products. Right now, case subscription get a 30% discount, Bricks get a 25% discount, Singles get a 20% discount, and Epic Monsters get a 20% discount. If you maintain 4+ subs, you'll get 15% off all other items using add-to-next.

If you are in the subscriber discount bucket does that actively disqualify you from store discounts, or will the larger of the 2 discounts apply?

You'll be eligible for all store discounts for anything you normally purchase through the store. So, if we run a big 50% off sale you'll get 50% off your store purchases. Subscription purchases (and those added through add-to-next) only receive your eligible store bonuses (15% for add-to-next products; up to 30% off for miniature sub products, etc.).

-Jim

Thanks Jim,

To me, this looks more targeted at those who don't have the Legendary tier already.

When you say "Paizo Plus discounts and Store sale prices don’t apply to subscriptions or add-to-next products."

We know Sale prices do not apply to add-to-next products (disappointed having to do seperate international shipments for the BF sales), however I infer you mean Paizo Plus discounts do not stack on top of the new Subscriber Advantage discount (which is expected).

From what I can tell currently Paizo plus discounts do apply to subscription and add-to-next products. (unless this is changing from Subscriber Day onwards)

Right now, everyone is receiving a 15% off discount for subscriptions. We did this to match the 15% off for Legendary as we worked through the site launch. Going forward, the only way to get 15% off subscription products will be to have 4+ subscriptions. Paizo Plus won't apply to subscriptions, other than the gold it generates.

-Jim

Two Issues using Gold for discounts:

1. When checking out with an order, all options in the ‘Use Gold’ drop-down have disappeared EXCEPT for the 10% Off for 500 gold. I’ve retried this with multiple orders for different product types.

We're still waiting for a fix to the checkout tool, but you can apply one coupon code to each order at checkout. You can get these codes from the Paizo Plus Rewards page by clicking on the Redeem gold button.

2. I can’t find a way to apply Gold on upcoming subscription orders. Can someone point to how to do this?

You can't apply gold prior to being charged, so gold rewards don't benefit recurring subscriptions. This is another instance where we have asked for the ability to use gold and store credit for subscriptions, but it's not possible right now.

If you sign up for a subscription and purchase additional products at the same time, you can use gold. It doesn't work for add-to-next, though, since you pay for those items when your subscription ships.

-Jim

Jeepers wrote:

Yoshua wrote:

Has anyone who's order history not come over had it restored yet? Still waiting to get into the top tier of Paizo Plus

You are not the only one. I logged a ticket on 20th November and have not heard back yet.

My history failed to come across and my Paizo Plus tier is still wrong.

I fixed up my address, payment method and my subscriptions myself, although I did get charged the setup fee which seems a bit off even though it was only $0.08 <smiley face>.

Also, I am a 'Pathfinder Roleplaying Game Charter Subscriber' and I am hoping I have not lost that status.

I also have not seen my Paizo Plus status upgrade for all the purchases I'd made last year. I remember it being mentioned as a known bug in that post, and so was believing it was being worked on. However, now it doesn't mention the issue, and doesn't say it has been fixed either.

Is it believed that it is fixed (in which case shouldn't it be listed in the items you believe existed, but thought were fixed) so I'd know I need to contact Customer Support about it separately, as it has not been fixed for me.

I lost my subscriptions as well, so had to resign up for them.

I also had, (trying to remember the exact tag) but I also had a Legacy Subscriber tag (The on that came from being an AP subscriber through the transition from 1st edition to second edition) Do I need to open a new ticket, or is this still being worked on and a known issue?

Paizo has completed the re-tiering of everyone for Paizo Plus. If you don't have the right tier from your purchases, please open a ticket with Customer Service.

If you are a Legacy Paizo Advantage - Adventure Path member and have an Adventure Path subscription, you should be setup already. In order to qualify for this tier, you had to maintain a subscription to the Adventure Path line. We took everyone who was active on November 16th and transferred them over to the new AP subscription. Those that were missed were due to not having an adventure path subscription in the new store, so we are adding those as they reach out to us after they restart their subscriptions.

-Jim

The Draconic Codex Single File PDF still has a Paizo employee's info in the watermark on the first 3 pages and the backmatter (Battle Cry). The File-Per-Chapter seems ok.

Ditto for this one. We are working on an update to this, but some other Library issues are above this in priority.

-Jim

Any update on the sorting issues (i.e. only 12 results with no pagination)?

Link 1
Link 2

They are still on the list along with a few other theme issues. We're working through a priority list, and these are closer to the bottom than the top right now.

-Jim

Starting on Subscriber Day for February subscriptions (January 20, 2026), subscribers will receive 15% off all their subscription and add-to-next products if they have 4 or more active subscriptions in their Subscription Manager. This allows subscribers to save money on shipping and earn the same 15% discount by adding products to their subscriptions regardless of their Paizo Plus tier.

All January subscriptions (Pathfinder Maps and Starfinder Maps) will receive a 15% discount on subscription products and add-to-next products regardless of how many active subscriptions you have. Subscriber Day for both of these products is next Monday, December 22nd.

We will be adding additional details on your Subscription Manager and promoting Subscriber Advantage on subscription pages.

Subscriber Advantage: Enjoy 15% off all subscription and add-to-next products when you maintain 4 active subscriptions.

• Displayed prices include all discounts but do not include taxes and shipping.
  
• Shipping always uses the least-expensive carrier.
  
• Paizo Plus discounts and Store sale prices don’t apply to subscriptions or add-to-next products.

As always, thanks for supporting Paizo!

-Jim

I am unable to login to the website at all, which means I can't link my authorized account information to FG. When clicking 'forgot password' and entering the proper email address, it never sends an email so I can reset my password.

Note- My login and password still work through the legacy website.

Please create a new account at the Paizo Store using your old Paizo email address. This should let us sync your library the next time we do a sync. Please reach out to Customer Service if you need more assistance with your account.

-Jim

The sort features on pages don't correctly sort by "new". I'm guessing its sorting by the date they were added to the new store, rather than released. This makes it hard to find newer content that existed prior to the store migration.

To replicate:
- navigate to a page like Home > Pathfinder > Rulebooks
- change the "Sort by" method to "newest items"

Expectation:
- products display sorted by release date

Actual:
- products display in no apparent order, definitely not by newness though (as some premaster versions of books show before the same remastered content)

Thanks for this.

New Products are those that have most recently been added to the Paizo Store. We've seen a request to allow filtering by publication date, but we don't have an elegant way of doing that through the filter side-nav.

There are nearly 10k products available on the new store and we've received feedback about missing products that we've added. Each time we add one, it shows up in the newest products list. It also shows up based on when we added the products to the site (if you look at Pathfinder releases by newest you'll see a host of Foundry products listed).

-Jim

When making a purchase, I'm not given an option to have items shipped with my upcoming subscriptions.

This has resulted in me still waiting for an order I made from Dec 2 to even be fulfilled.

Order #305640 was delayed because there were not enough pint glasses to fill it. No effort was made to address this until I called on Dec 9. At that time, the order was cancelled by customer service and recreated as order #309510. As of today, Dec 15, it is still awaiting fulfillment.

Thanks. I've asked the team to look into this order and find out what's going on.

I'm trying to order some more items, and again I'm not being offered the option to have it shipped with my upcoming subscriptions.

We've currently set it up for more recent releases and will add more as we get over the launch hurdles. It should work with most physical products; it doesn't work with digital.

How is the store allowing orders for inventory that is not available?

It shouldn't, but mistakes happen. It might have been miscounted during inventory, for example, or a case of glasses might have fallen and broken.

How is the store notifying staff of these discrepancies?

There is a low/OOS inventory report available that lets us disable products when we run out or place restock orders for items we plan to continue to carry. In most cases, when a product goes OOS it's no longer available.

Thanks for the feedback! We'll keep listening and learning...

-Jim

Thanks for your feedback. We're listening and working on these issues daily as we work out the rough edges of the new store.

To start, I can't use the Paizo forums on a desktop, now. It just ends up in an endless login loop where I constantly enter my username and password, it says it logged me in, and I'm not logged in. It only works on my phone, meaning I have to type this post on my phone.

This is unrelated to the new ecommerce store and has been something we've struggled with for years. The link below will help you resolve this issue.

Login Issues

We've heard a lot about PDFs and are looking for ways to improve their visibility and discoverability. We had originally planned to include them on the same page as their physical versions, but the store doesn't support physical products being mixed with digital.

We've added last purchased/this product is in your Library functionality to the roadmap, but haven't determined a solution as of yet.

-Jim

If you see that you've spent 50 gold (for $10 off Society) or 100 gold (for $20 Off Society) and you're still getting the error that you haven't spent enough to qualify, please contact CS and we'll refund your gold to you so you can purchase a new coupon.

-Jim

Some users have reported that opening files in their Library opens them in another tab by default and will only allow them to save them as XMLs. This solution should solve that issue.

Library Knowledgebase: Library XML and Tab Defaults in Chrome

If you have any feedback on this issue in particular, please leave it here. Please don't add other Library issues to this thread.

-Jim

Can your passwords for the Paizo Site and Paizo Store be the same?

Yes, as long as the password is legal for both sites.

-Jim

If you're having difficulty logging into the Paizo Community site, please follow the directions here:

How to Clear Paizo.com Cookies

Note that the login and password for the Paizo Store and the Paizo Community site might be different (depending on what you chose at creation). Paizo does not currently have Single Sign-on.

-Jim

I have both a support issue and ordering bugs to report.

My last subscription order failed for some reason, possibly due to it using an out of date CVV or perhaps I was low on funds at the time. But because it failed I received an "[Action Required] Update information to place your order" email.

This email contained the date of the payment attempt, and _unformatted_ total amount of the order and the items on the order (Pathfinder Lost Omens Draconic Codex - Hardcover & Pathfinder Adventure Path #221). Followed by instructions to goto the website updated my card details and resend the order.

Note: I did notice that MISSING from the email was Order #.

I logged on to the site and updated my payment details (which were missing inthe new store). But when I went to attempted to resend the order I coudn't find any failed orders. I couldn't find any order that contained the items. It looks like my failed orders has disappeared. I have periodically looked to see if there was an auto attempt with the new card but nohing has occurred.

I've raised an issue with one of my orders with support [258685] with a copy of the email that I originally received. But I have not heard back yet.

TL;DR: I'm unable to see or resent my failed order.

I've escalated your support request so we can get that order taken care of. Customer Service remains swamped with tickets, but they are slowly working their way through them.

-Jim

When will our December subscription orders be fulfilled? I'm still showing "Awaiting fulfillment" from 24NOV.

I just checked and it looks like your order is in the mail. Apologies for the missed date on this, but future subscription orders will ship out sooner. Things just got compressed due to the store launch.

-Jim

is the "Society" gold discount (direct in checkout, non-coupon-code) supposed to be re-usable? As I understand the intent it should be usable again and again? I've used it once, and now seems to be gone.

related: does gold stack with sale prices?

A discount you would get storewide (like being a Legendary member in Paizo Plus) is in addition to the $off coupons you can redeem gold for. Coupons you redeem for gold are used like cash in the store checkout and don't carry over to future orders.

Using gold to redeem the 10% off rewards does not stack with other %off discounts, including the Legendary.

-Jim

Haven't seen this in known issues or this bug thread yet:

After redeeming 50 gold for $10 off Society from the Paizo Plus page (https://store.paizo.com/paizo-plus/), utilizing the code in the Coupon Redemption sections of both Cart and Checkout results in "Your order does not meet the minimum total for this coupon code to be applied." error messages. The message in the Cart further asks that I spend another $470.04 (would then be a total of $491) to use my $10 off.

Cart was populated with the 2 most recent scenarios from both systems along with the 30% PDF discount for today.

https://store.paizo.com/checkout
> Your order does not meet the minimum total for this coupon code to be applied.

https://store.paizo.com/cart.php
> Your order does not meet the minimum total for this coupon code to be applied. Please spend another $470.04 first.

Unfortunately, we found an exploit and had to turn off the use of $off coupons for digital products today. With today being Cyber Monday, definitely not an ideal thing to happen but we had some significant abuse going on and had to turn it off until we could resolve the issue. I don't have an ETA for when that will be turned back on.

-Jim

Thanks for all the feedback. I'm listening and writing down the good ideas and working on some of the recommendations already presented.

Here are three of the Upcoming Release Schedules:

Pathfinder Release Schedule
Starfinder Release Schedule
Paizo Games and Fiction Release Schedule

TBD:
-Pathfinder Society
-Starfinder Society
-Foundry

-Jim

Thanks for all the feedback. I'm listening and writing down the good ideas and working on some of the recommendations already presented.

Here are three of the Upcoming Release Schedules:

Pathfinder Release Schedule
Starfinder Release Schedule
Paizo Games and Fiction Release Schedule

TBD:
-Pathfinder Society
-Starfinder Society
-Foundry

-Jim

Thanks for all the feedback. I'm listening and writing down the good ideas and working on some of the recommendations already presented.

Here are three of the Upcoming Release Schedules:

Pathfinder Release Schedule
Starfinder Release Schedule
Paizo Games and Fiction Release Schedule

TBD:
-Pathfinder Society
-Starfinder Society
-Foundry

-Jim

Due to an exploit with the Paizo Plus system, we have temporarily turned off the ability to use $off coupons purchased with gold for digital products. Once we have resolved this exploit, we will turn them back on.

Update: Coupons are once again available to use, but we have removed them from the checkout dropdown menu until we make some changes. You can copy-paste your codes from the Paizo Plus rewards page into the coupon field at checkout.

-Jim

When a Paizo physical product is selected and that multiple edition is available, I find it awesome that we can select the edition and see directly see the appropriate cover by clicking on a button (so 1 product, 1 page).

What about adding a digital edition button to be able to order the pdf version from the same page ?

That's definitely on our wish list! Right now, the store platform doesn't support mixing physical and digital products on the same product page. If they add that functionality, we'll definitely roll out with it as well.

-Jim

Hi. I previously purchased a significant number of Paizo items through Humble Bundles, which I can access in my website account. However, I have not yet purchased anything directly from the Paizo webstore. I assume because of this, the webstore does nothing when I click "Forget Password". I followed the forums advice and simply created a webstore account, but my webstore library does not contain any of the files I got from Humble Bundles. I assume that anything I but in the webstore will also not show in my website account library. Is there any way for me to link the two accounts so that they share a library?

As we continue to work on the new Library, we'll eventually bring over all the content from your digital content into the new library. For the time being, though, some customers will have two different portals to get access to all of their downloads.

We won't be bringing over free downloads, like players guides, as those will be present in other areas of the site and available with just a click.

-Jim

Now in the library it says, "Having trouble with your download? Check out our FAQ for common download issues."

No link to a FAQ.

Can't search for a FAQ.

Is there a FAQ?

There is not an FAQ. We've got revised text for that page that should go live next week.

-Jim

So how is this supposed to work now with using Gold to pay for the society scenarios I used to get for free before? I have added the four November scenarios to my cart, for a total of $25 and cents after discounts. But it seems I can only add a single "$10 for 50 Gold" coupon. So it looks like I would have to order the scenarios individually, or two at a time, and still have to pay the amounts that are over $10 or lose the difference up to $10. Is that what is intended? It sounded differently when announced.

The store has a limit of one coupon per transaction. I've added an additional $20 off for 100 gold option to better address this.

-Jim

Didn't see it in the issue tracker but the Battle for Nova Rush PDF can't be found anywhere on the store. Tried the "Digital" area as well but its not in there.

Battle for Nova Rush is a free download from Free RPG Day. We're working on a page to highlight all of the Free RPG Day adventures but I don't have an ETA For you yet.

-Jim

I just redownloaded and am still getting the watermark and email.

Interesting. I just downloaded and do not see a watermark. I'll add this to our dev's plate. Thanks!

-Jim

We have updated Draconic Codex to remove the email address. Whoops!

-Jim

Email service has been restored.

The Customer Service team is dealing with a large number of tickets at the current time. We don't think we'll get through them all until next week after the holiday break, but you will start seeing responses from us now.

Thanks you for your patience!

-Jim

After the site switch over, I re-added the missing subscriptions. Now, I can see my subscriptions have been charged and waiting for fulfillment at the expected 15% discount, so that's good.

However, now I'm not showing any subscriptions. The subscriptions tab states "You currently have no active subscriptions."

Should I and others having the same issue re-add all my subscriptions a second time? Is this a known issue that is being addressed?

Can you verify again? When I log in and look at your Subscription Manager I see a number of subscriptions.

-Jim