Jim Butler's page

If you're having troubles downloading the Monster Core PDF, please try the following:

1.) Click the "Problems downloading?" hyperlink. If that doesn't work...

2.) Purge your cache and cookies, as detailed in steps 2 and 3 in the Support Portal.

-Jim

I can't download it, it says the file is empty.

We should have that fixed between 10 and 11 Pacific time today.

-Jim

To have salt rubbed into raw skin, I purchased the PDF of the Monster Core book to read while I wait for my late subscription. I have lovely 171 and 185 byte zip files for my money.

There was an update to the Monster Core PDF that was uploaded tonight and should be live around 10-11 a.m. Pacific time on Wednesday. Apologies for the inconvenience on that.

-Jim

At this point, I'm rather irritated. We all know things go wrong and outside factors can make the best plans go awry, but there is absolutely no excuse for the current lack of communication to their supporting subscribers.

When things go wrong, part of the Customer Service responsibility is to keep the customers informed. Yes, the digestive biproducts may have hit a rotary air moving device in the warehouse to have delayed things this much, but that shouldn't stop someone in CS providing some sort of timing update to the still waiting subscribers with shipments looking to be processed after the public release date, whose purchases ultimately help pay their wages.

We expect all subscription orders to be shipped by end of day Wednesday (3/27). The combination of Seven Dooms for Sandpoint swaps between hardcover and softcover editions and the release of Monster Core put the warehouse about a week behind of where we'd like to be.

If anyone has a subscription that has not shipped by Wednesday, please contact Customer Service.

-Jim

Does the starfinder subscriptions move automatically to second edition or is it an entirely new subscription?

Starfinder subscriptions will continue into the release of Starfinder Second Edition.

-Jim

Humble Bundle FAQ:

Q: Does the cost of the Humble Bundle cover shipping charges for physical products?
A: No, your Humble Bundle cost DOES NOT include shipping fees for the physical book, which will be calculated when you redeem your code on Paizo.com.

Estimated Domestic shipping: $11-17
Estimated International shipping: $30-45

*Shipping and handling ranges provided are estimates based on the average costs to a variety of regions. Shipping and handling costs for some locations may be outside the estimated range.

Q: What about taxes or customs fees?
A: You may be responsible for additional import costs, customs fees, or taxes, depending on your location. Some locations may have VAT or sales tax calculated and applied along with shipping & handling through paizo.com, while others may have to work with their local post office to remit payment.

Q: What physical products are included in this Humble Bundle?
A: The physical item in this Humble Bundle is Pathfinder Guns & Gears

Q: Who do I contact about a return/refund?
A: Refunds are done through and at the discretion of Humble Bundle. More information regarding Humble Bundle returns/refunds can be found here.

Q: I'm a subscriber and would like to have my book shipped with my next subscription order to save on shipping, can I do that?
A: Unfortunately, no. These are packaged and shipped separate from subscriptions and regular orders.

Q: How much of my purchase goes to charity?
A: By default, 5% of your contribution is given to charity, but you can adjust that percentage by clicking the line that says, "Choose where your money goes". You'll be given sliders that allows you to allocate how your donation is divided up. More information is detailed on Humble Bundle here.

Q: I never received my Foundry codes. What can I do?
A: Return to your Humble Bundle account page and refresh your downloads. You'll see the codes show up in there. Redeem those codes on Foundry using the link at the bottom of the code.

Q: My code isn't working!
A: If you receive an error message about your code being invalid, please email customer service at customer.service@paizo.com and include your Humble Bundle code, as well as your order number (if applicable).

Q: Does my HB code expire? A: Yes. This code will be good through October 21, 2024.

Q: How do I redeem my Humble Bundle codes for Paizo products?
A: See below.

Humble Bundle: How to Redeem Codes
1. Sign in to your Paizo.com account (if you’d don’t have an account, you can set up a free one by clicking ‘Sign In’ in the top-right corner).
2. Go to your Account Page and scroll down to the ‘Partner Redemptions’ section and click the ‘Redeem Codes’ button. Alternatively, you can click here.
3. Enter the 16-digit alphanumeric code key in the box and click ‘Redeem’.
4a. Digital products are redeemed immediately and can be downloaded from your Digital Content on Paizo.com here.
4b. Physical products will prompt you to input a shipping address and payment method (to pay the cost of shipping). If you run into problems during this step, please contact Paizo Customer Service at customer.service@paizo.com.

Is the Starfinder Playtest rulebook text a copy-paste error?

No. I wanted to make sure everyone had advance notice of this product to give everyone time to either subscribe to the Starfinder Rulebooks line or preorder the playtest.

-Jim

Pathfinder Products
Heroes are defined by their foes—from shambling skeletons to terrifying dragons, each enemy leaves a mark on their growing legend. Make your legends memorable with foes from the new Pathfinder Monster Core rulebook for Pathfinder Second Edition!

Monster Core

Monster Core Special Edition

Monster Core Sketch Edition: Exclusive to your favorite local game store. Will become available on paizo.com on July 25th.

Player Core Sketch Edition: Available March 14th. Quantities are limited.This item will not be reprinted.

GM Core Sketch Edition: Available March 14th. Quantities are limited. This item will not be reprinted.

Pathfinder Beginner Box (Remastered Edition) is available for preorder. We expect our shipment to arrive this week and will begin shipping after they’re added to our inventory.

This version of the Beginner Box includes content updates to bring it up-to-date with the Pathfinder Second Edition Remaster Project. Purchase of the PDF version will include both the legacy (OGL) and Remaster (ORC) versions.

Pathfinder Adventure Path
This special, double sized volume presents a full Adventure Path in a single massive 200 page book to celebrate the 200th volume of the Pathfinder Adventure Path!

Pathfinder Adventure Path: Seven Dooms for Sandpoint (Softcover)

Pathfinder Adventure Path: Seven Dooms for Sandpoint (Hardcover)

Pathfinder Maps
The next time your players spend time at a school, whether they are students themselves or the ones responsible for solving a tricky problem before things get out of hand, turn to Pathfinder Flip-Mat: Boarding School!

Pathfinder Flip-Mat: Boarding School

Starfinder Products
Get ready for the latest upgrade to the acclaimed science-fantasy Starfinder Roleplaying Game! The Starfinder Playtest Rulebook brings Starfinder into a new age of compatibility, as Starfinder switches to using the same rules engine that powers the popular Second Edition of the Pathfinder Roleplaying Game.

Starfinder Playtest Rulebook (Preorder) Releases August 1st at Gen Con. Quantities are limited. This item will not be reprinted.

Starfinder Maps

From the hustle and bustle of a busy shopping center to the dilapidated and overgrown shell of a once appealing mall, there’s always adventure to be found in giant marketplaces across the galaxy. One side of these maps depicts a futuristic shopping center, with an open entryway for crowds to mingle and luxurious food court to enjoy a bite to eat. The opposite side shows an abandoned mall and is the perfect site for a haunting or the remnants of a post-apocalyptic civilization.

Starfinder Flip-Mat: Shopping Mall

Authorization (Order Spawning) Date: 3/7/2024
Begin Shipping Estimate: 3/11/2024
End Shipping Estimate: 3/22/2024
Street Date: 3/27/2024

If you need to make changes to your subscription order after the auth/order creation date please email customer.service@paizo.com. For answers to commonly asked questions, please visit the Customer Service Portal.

I sent an email regarding getting the hardcover edition with my subscription back on 2/22 but haven't gotten a response yet. Should I be concerned?

You should be good. The Customer Service team is working on requests for converting Seven Dooms for Sandpoint to hardcovers this week.

-Jim

Regarding requests to swap out SDfS SC for HC... Does this concern active subscriptions and mine just hasn't added it to my orders, yet, or is this about people who bought the wrong version by accident and now want to change that? Because so far I see neither a soft- nor hardcover for it in my orders and I am subscribed to PF Adventure Path, Lost Omens, Adventure, Rulebook and Society...

Adventure Path subscriptions will have the softcover by default. If you'd like to swap it out for the hardcover, please send a support ticket in through the Customer Service Portal (email works too; they both go to the same ticketing system).

-Jim

My scenario subscription has several missed deliveries – in fact, automated delivery has been broken for months AFAICT. I'd be very happy to work with you to help diagnose it and take some load off your CS agents.

Help me help you!

Please make sure to put in a ticket for the missing scenarios so we can get your account squared away.

Thanks for the offer! We'll reach out to you via email if we need additional accounts to look at.

-Jim

Thanks for the post.

If you want people to use the Customer Service Portal, please make a blog post and add the link to the footer

Currently, when you click "Contact Us", there's a page with a column labeled "Customer Support".
The link under that heading for "Customer Service" creates an email for customer.service@paizo.com

This post is pretty obscure, so I'm not sure people are actually going to be using your "Cusomer Service Portal" until Paizo makes it visible to more people.

All tickets created at the portal go to the same customer service inbox as the email does. The portal has some answers to frequent questions that can let people get answers immediately rather than waiting for a CS response. We'll be expanding on those over the next month or two.

But yes, we still need to update the Contact Us section to point to the portal. Thanks for the feedback!

-Jim

We are well past time for an update, and that's on me. We're currently digging out from a few issues:

1.) Tracking numbers are broken again, sending invalid numbers to customers. Our tech team is investigating how this happened and determining a fix for it. We don't have an easy way to get tracking numbers out to people, but we definitely owe everyone a response to it. This has generated a large number of tickets, and our best advice now is to wait a few weeks for your order to arrive (longer for international orders).

2.) Many users are reporting issues with their Pathfinder Society and Starfinder Society PDFs not showing up in their downloads. The tech team is investigating the source of this as well.

3.) We have many requests to swap out the softcover Seven Dooms for Sandpoint for the hardcover version. That's currently a priority so we can get those products shipped out with the rest of the March releases.

4.) We are down a customer service agent, and that will be filled from a transfer inside the company.

We are asking some employees to jump into the current ticket queue to help us get caught up (and that includes me), but the ticket queue likely won't go down much until issues 1 and 2 are fixed. We are working through the issues as quickly as we can.

Reminder: Please do not post your issues to this thread. If you need to create a ticket, please do so at the Customer Service Portal.

Thanks again for your support of Paizo.

-Jim

Well, that escalated quickly.

Oni Shogun, I believe your question has been asked and answered, so I've culled this thread of the back and forth and closed it.

Please be Awesome to one another in 2024.

-Jim

So I've already placed my order but I haven't received any message to confirm my order.

-Jim

By the by, there's now a Tan Ripper who's also one and two starring every Pathfinder 2e product.

I don't want to be cranky, but please Paizo, can this be dealt with? Or can someone explain an easy way to leave a review on a product? This is actually making it very hard to evaluate whether any Pathfinder 2e book is worth it, because a heckler's veto is being applied to the products and being one and two starred in such a blatantly false way. There's no way this isn't spam, considering they are all blank reviews and it's every 2e product.

Reviews are something else that will change when the new e-commerce store is built. Many sites only allow confirmed purchasers to leave reviews to avoid issues like this, but I don't have specifics on this particular feature 100% ironed out yet to tell you exactly how it will work in the near future. Stay tuned.

-Jim

I've removed a few posts that were direct personal attacks. Please don't call each other names, assign motivations to, or otherwise behave badly. Be awesome to one another.

This is not the thread to talk about any upcoming projects. Please make a new thread (or homebrew for SF1) to discuss those topics and how you plan to handle intellectual property concerns.

-Jim

I've removed a post that was a veiled personal attack, as well as another that quoted it. Please don't call people names, either directly or in general.

Be awesome to one another and review the Community Guidelines if you have any questions.

-Jim

I've removed several posts for attacking other community members, baiting, and generally being off-topic (fruit of the poisonous tree). There were some good points made in parts of the posts that I removed, but the topic was far enough off the original subject here that I've cut everything.

With Jon at Gen Con this week, I'm going to lock this thread. Please be awesome to one another and review the Community Guidelines before making posts to the forums.

-Jim

I opened a ticket on June 30 regarding this issue.

I am unable to make purchases. Seemingly, this is due to the site recently failing to recognize my military FPO, AP address as legit.

Please advise.

-Jim

I removed several posts (and those that quoted them) for malicious speech. Hopefully this lets this thread stay focused.

-Jim

I've removed several posts that don't belong on our message boards (or branches from said messages) and moved this discussion to the Homebrew and House Rules forum.

As always, follow the Golden Rule and Be Awesome to One Another and read the Community Guidelines if you have questions about what is allowed.

Good Gaming!

-Jim

Anything yet? Still no Discord invite.

Apologies for the delay. You should receive an invite today or tomorrow when the campaign catches up with new sign-ups.

-Jim

Locking this down for the night... at least.

-Jim

I've gone through and removed posts that violated Paizo's Community Policy through baiting, personal attacks, and malicious speech. Now might be a good time to read through the Community Guidelines.

As others have noted, posts are removed if they quote other removed posts.

Posts that you simply disagree with should not be flagged unless they violate these policies. Flagging posts that have not violated the guidelines can lead to a suspension of your account. Please help the moderators quickly identify problem areas by not flagging unless its truly needed.

-Jim

I have removed several messages from this thread related to baiting (or going so far off topic that they became baiting), as well as personal attacks. If you have questions about what is acceptable, please read through our Community Guidelines.

Please continue to be awesome to one another.

-Jim

Thread unlocked. I removed posts related to slippery slope fallacies and acts of unspeakable violence as reference. You don't need shocking examples to illustrate your objection to a morality clause.

Posts were removed due to violating the baiting rules under the Community Guidelines. Posts that were quoting or referencing other removed posts were also removed.

Baiting
Posts or threads made solely to provoke a strong negative reaction or conflict do not contribute to the inviting place we'd like our community to be. Threads with provocative titles will be locked, and posts removed as necessary.

Please continue to be awesome to one another.

-Jim

Locking this thread. The morality discussion has derailed this conversation.

-Jim

I removed several posts that violated community guidelines, as well as the threads that spawned from them.

Please read through the Community Guidelines prior to posting and err on the side of caution and being awesome to one another if you have any doubts.

-Jim

I've removed several posts that spawned threads off a comment regarding NFTs that violated community guidelines.

NFTs are not related to the ORC license and should probably be moved to Technology or Off-Topic Discussions.

-Jim

I'm going to lock this thread for now to give everyone some cooldown time and give the team a chance to review the many flags here.

-Jim

Update: Fulfillment Europe has received products and shipping begins tomorrow (14 December).

Thank you for the update. Why Fulfillment Europe and not Ulisses?

Mostly timing related. We had carved out time with Ulisses for backer products to ship in October, but as Kingmaker sat in customs it slid out of their shipping window.

-Jim

Update on shipping & customs:

13 December: We've been informed that the shipment has cleared customs and should be delivered to Fulfillment Europe by 14 December.

We expect shipments to begin out of Fulfillment Europe by this Thursday or Friday (15-16 December).

Thanks again for all your patience.

-Jim

Here's the latest updates on shipping products to European backers.
On 1 December, Customs asked for paizo.com URLs for every product, which Paizo provided.
On 2 December, Customs requested additional text be added on the commercial invoice, which we submitted.
On 6 December, Customs requested that Paizo file for a new EORI number, which we did.
On 7 December, Customs asked for Paizo to send them the original confirmation email we received from the EORI office, which we have done.

We are now waiting on confirmation from Fulfillment Europe that the goods have been released. Products should start shipping from Fulfillment Europe within 48 hours of receipt.

-Jim

Any news for Europe? I assume not, but the hope never dies

We've received an update from Customs that they plan to inspect the shipment on Wednesday or Thursday (11/30-12/1). Once released, we expect it will take 2-3 days to begin shipping to backers. We'll post more news as we get it.

-Jim

Jim Butler wrote:

Update: We're awaiting confirmation that Kingmaker products have passed through customs in Hamburg, Germany on their way to Fulfillment Europe for shipping to all EU backers. We expect shipments to begin late next week, but much still depends on customs clearance.

Thanks again for your patience.

-Jim

Hello, did you get confirmation that the products have passed customs and are on their way to Ulisses?

I have not received confirmation yet, but I'll post here as soon as I do.

-Jim

Jim, who should I reach out to if I've not received my physical rewards in Canada?

-Jim

Update: We're awaiting confirmation that Kingmaker products have passed through customs in Hamburg, Germany on their way to Fulfillment Europe for shipping to all EU backers. We expect shipments to begin late next week, but much still depends on customs clearance.

Thanks again for your patience.

-Jim

Update:

European Backers: Cargo has been unloaded at the port of Hamburg and is waiting for customs clearance and shipping to Ulisses Spiele.

Aetherworks has completed shipping to all Australian backers.

Lion Rampant has completed shipping to all Canadian backers.

Spiral Galaxy has completed shipping to all UK backers.

Paizo has completed shipping to all US backers, as well as to any backers outside the regions listed above.

-Jim

Update:

Aetherworks has confirmed that all Australian shipments are out for delivery.

We're still waiting on confirmation of shipping from Spiral Galaxy.

The cargo container has arrived in the port of Hamburg. We're waiting for confirmation of delivery to Ulisses Spiele.

Thanks again for your patience.

-Jim

Could we get an update on this please? Announcement above is two weeks old now and we seem to be no further forward on UK fulfilment.

Last week was Essen, and we're waiting to hear back from Spiral Galaxy on when they can start shipping the books. I'll post an update here when we have updates regarding EU, AU, and EU shipping.

-Jim

We've investigated on the Paizo side and found some instances where an order was not properly routed to Archon and are correcting those now. We've also found a few orders that have been sent to Archon but have not yet been processed, and we've contacted Archon to sort those out.

If you haven't seen any movement in the next week, please contact customer.service@paizo.com and open a ticket so we can track it down.

-Jim

October 3rd and still nothing. As if getting scammed out of several hundred dollars the first time around wasn't bad enough, I was stupid enough to chip in another $26 for shipping a second time. God am I sucker. You got me again Paizo, well done.

If there's something wrong with your order or you haven't received your minis yet, please Contact Archon Studio. If there's a problem from the Paizo side, please let us know by sending an email to customer.service@paizo.com.

-Jim

Jim Butler wrote:

I just made an announcement on this topic. Apologies for the delay, but tracking down port conditions took us a bit longer than expected.

-Jim

If anyone would like to actually read the announcement, here's a link

I just made an announcement

Thanks! I meant to come back and hyperlink that. :-)

-Jim

Any news on European shipping actually starting? All still quiet (no news at all…..) here.

I just made an announcement on this topic. Apologies for the delay, but tracking down port conditions took us a bit longer than expected.

-Jim

We wanted to take a moment to acknowledge concerns expressed about international fulfillment of our Kingmaker Adventure Path products. Here’s the latest status for our international backers.

Product has arrived in Australia and Aetherworks has begun shipping.

Lion Rampant in Canada has begun shipping and is sending out shipping notifications for Canadian customers.

Spiral Galaxy in the UK expects arrival on September 24th, but a pending strike in the ports may delay that. More information on the potential strike is available here.

Ulisses Spiele will be shipping the Kingmaker products, but the port of Hamburg is currently congested and the unloading at the port has been delayed until October 13th, with arrival at the Ulisses warehouse expected by October 24th.

We understand that this is a disappointment to our European backers, and we apologize for this delay. Coordinating shipping windows with variable delays in transit time, port processing, and fulfillment partner scheduling around other projects made synchronization impossible.

Paizo continues to ship backer products to North American backers, which we expect to be finished by September 23rd. There is currently an issue with getting the correct tracking information for Paizo shipping emails into the account order display, resulting in tracking numbers that don’t work. We are looking into this, but we are unable to provide tracking numbers at this time.

Thanks again for backing the Kingmaker Adventure Path, and we continue working to ensure that you receive your Kingmaker products as soon as possible.

-Team Paizo

Berhagen wrote:

Given that it is the EU I am also a bit concerned. But let’s what paizo comes back with.

One backer posted this email answer by Paizo on the GameOn Tabletop site:

Medriev@GameOn Tabletop wrote:

This is what I had from Paizo by email yesterday so not expecting them to offer much more info here:

"We sent Kingmaker products to our fulfillment partners outside the US as soon as we received it in our warehouses. Unfortunately, the shipping industry has still not recovered from Covid and we are still witnessing delays and supply chain issues. We also supplied them with the information for all orders needing fulfillment. At this point, we have no insight into their processes or timelines."

Looks like it might be up to backers to chase fulfillment partners and doesn't really fit with what Ulysses Spiel are saying. The one positive for me is that Spiral Galaxy Games in the UK seem pretty communicative and helpful but appreciate that doesn't help RoW backers elsewhere.

It looks a little like no-one feels in charge of delivering to EU backers, and no-one seems to want to say something about that.

By the way, earlier this week, Marcus Plötz of Ulisses Spiele said on a Twitch Stream that Ulisses was not handling delivery of the Kingmaker products and that the information by Paizo was wrong. Today, Ulisses has stated on Discord that they will not answer any questions on this issue.

@Paizo: this issue needs to be resolved.

I spoke to Markus earlier today (Friday, September 9th) and he confirmed to me that Ulisses Spiele will be fulfilling Kingmaker products to EU backers.

-Jim

I thought I had backed this, but I guess I didn't, so I'm waiting for it to be available. October 1st, was it?

October 26th is the street date.

-Jim

Should I be worried? The newsletter says

Paizo Golblins wrote:

North America and Rest-of-World backers should have received an email from Paizo indicating that your order has been placed and is being prepared for shipping.

I'm a backer and didn't get an email yet, and there is nothing in my order history either.

Backers from Australia, Europe, UK, and Canada have not received emails from Paizo because their orders are being handled by our fulfillment partners. More details here:

Kingmaker Shipping Begins!

-Jim

So both the AP and the Companion Guide are inside a single slipcase, and the slipcase is what shows up in the shipping list?

Also do we know if there will be a new Player's Guide? Don't think I saw one at all in the GameOn project and didn't really think about it until now when I'm starting to assemble a group.

Correct; the Slipcase contains both books in either regular or special edition format.

The Kingmaker Player's Guide will be released toward the end of September.

-Jim