Jim Butler's page

We are aware of an issue that is effecting delivery of some PDF products. We are investigating the cause of the issue and will make sure everyone has their PDFs as soon as possible.

If you made a purchase and are missing your PDF, please contact Customer Service with your order number and the name of the missing PDFs.

This is NOT happening to every digital purchase. Given the holiday weekend, we don't anticipate being able to completely address the issue until early next week but we will make customers get their PDFs ASAP while we hunt down the root cause.

-Jim

Starting on Subscriber Day for February subscriptions (January 20, 2026), subscribers will receive 15% off all their subscription and add-to-next products if they have 4 or more active subscriptions in their Subscription Manager. This allows subscribers to save money on shipping and earn the same 15% discount by adding products to their subscriptions regardless of their Paizo Plus tier.

All January subscriptions (Pathfinder Maps and Starfinder Maps) will receive a 15% discount on subscription products and add-to-next products regardless of how many active subscriptions you have. Subscriber Day for both of these products is next Monday, December 22nd.

We will be adding additional details on your Subscription Manager and promoting Subscriber Advantage on subscription pages.

Subscriber Advantage: Enjoy 15% off all subscription and add-to-next products when you maintain 4 active subscriptions.

• Displayed prices include all discounts but do not include taxes and shipping.
  
• Shipping always uses the least-expensive carrier.
  
• Paizo Plus discounts and Store sale prices don’t apply to subscriptions or add-to-next products.

As always, thanks for supporting Paizo!

-Jim

Some users have reported that opening files in their Library opens them in another tab by default and will only allow them to save them as XMLs. This solution should solve that issue.

Library Knowledgebase: Library XML and Tab Defaults in Chrome

If you have any feedback on this issue in particular, please leave it here. Please don't add other Library issues to this thread.

-Jim

Due to an exploit with the Paizo Plus system, we have temporarily turned off the ability to use $off coupons purchased with gold for digital products. Once we have resolved this exploit, we will turn them back on.

Update: Coupons are once again available to use, but we have removed them from the checkout dropdown menu until we make some changes. You can copy-paste your codes from the Paizo Plus rewards page into the coupon field at checkout.

-Jim

The customer service team is currently unable to respond to tickets. We are working with AWS to resolve the issue.

You can still submit new tickets, but be aware it might take a while to get a response.

We'll update this thread when we can once again send emails.

-Jim

Subscriptions kicked off later than we expected and are continuing to process now. As this is the first run under the new system, we're not exactly sure how long it will take to get through the entire subscriber list. It looks like we're about 15-20% done now.

We are also investigating why PDF copies are not being correctly delivered. I'll provide an update as soon as I have one.

[2 p.m. update] We have a potential fix in for the PDFs not releasing upon charge. We will manually grant them when the subscription run finishes for everyone if that fix isn't working. We still have quite a few subscriptions processing.

[4 p.m. update]: We've identified the source of PDFs not being delivered and corrected it. Subscriptions continue to process and we will fulfill missing PDFs when that process is complete, which we expect to be on Tuesday.

[12 p.m. Tuesday Update]: Subscriptions have finished processing and we are preparing to send out all missed PDFs. That should happen before end of day; your exact time will depend on where you are in the queue.

[3:20 Tuesday Update]: All PDFs have been delivered to your Paizo Store Library.

-Jim

Please us this thread to request features you'd like to see at the new Paizo Store.

A few general guidelines:

1.) If this is a bug, make sure to report it in the Bug Reports thread.
2.) Be respectful and follow Paizo's Community Guidelines.
3.) If you agree with the feature request, favorite the post by clicking the '+'.
4.) Do not debate a feature request. If you don't like it just don't favorite it.
5.) Do not make suggestions that we go back to the old store or recreate the old rewards program.

Paizo does have plans to add more features to the new store post-launch, but the goal of this thread is to make sure we're aligned to the core Paizo community.

So, what would you like to see added to the new store?

-Jim

While the team has worked hard to ensure that we launch bug-free, a project of this scale will always miss something. Before reporting a bug:

1.) Make sure it's not already a Known Issue.
2.) New Feature requests should be made in the Suggestions and Feature Requests thread.

This thread is only for bug reports and we will remove posts that are not reporting a bug or are otherwise violating Paizo's Community Guidelines.

If your thread is an exploit (such as getting free products; generating infinite gold, etc.) DO NOT post that information in this thread. Instead email customer.service@paizo.com with the details.

When reporting a bug, please include:

1.) The page you were on when you found it.
2.) The steps you took to create the bug.

Thanks, all!

Note: If we fix your bug report, we will delete your post. That's just to keep this thread readable. Thanks for your report!

-Jim

The Paizo Team will update this thread with known issues and verified bugs.

Please report any bugs you find to the Bug Reports thread and if you have suggestions for the store please add them to the Suggestions and Feature Requests thread.

Payment Methods
-Apple Pay isn't working. This is an issue with our payment processor and we are awaiting a fix.

Library
-Thanks for all your feedback on the Library. This product did not meet Paizo's quality level (and more importantly, yours) and we are working on some fixes based on your feedback. You will see the fixes below coming in waves over the next several weeks.

- Multi-Download: We know it's important to be able to download multiple products at once and this remains a top issue.
- Apply button: We're removing this from the process. When you click a file, it will open up into the download page. When you sort, the action selected will immediately happen.
-Mobile Button: We're moving the download button higher up on mobile devices so scrolling is not required.
- Names: We're updating the navigation to make it clear which item is the single-file download and which is the by-chapter version.
- Filters: The next update will see us remove some filtering options as we work on a better solution that can handle hundreds of results from a single query.
- Pagination on searches will be improved.
- Incomplete Libraries: As we continue to improve the Library, we will sync your digital downloads to the Library. Until then, you will still have access to your old digital content at the community login.
- We have identified fixes for a few common issues. We will address these via updates as well.

Safari Download Issues
Library Knowledgebase: Open PDF to Tab Defaults in Chrome

Subscriptions
- If you are missing subscriptions go ahead and add those back via the Subscriptions page. Please contact Customer Service for any missed subscription products and we will get those taken care of.
- Clicking Skip Product does not display the upcoming product. This is a known issue and we are awaiting a fix.

TEMPLATE FIXES
These are HTML and CSS issues that we are working on.
- You are currently unable to cycle through multiple pages of search results
- Product images zoom make it difficult to flip through the site.

FIXED
- Paizo Connect: This has been fixed on the Paizo side and partners (Demiplane, Hero Lab, and Fantasy Grounds are resyncing product SKUs now. We expect this should be done soon.
-Add-to-next now correctly only adds a the single product you select when on a page with multiple formats.
-Subscription dates are now correct in your Subscription Manager.
-Search results showed a lot of items that didn't relate to the search. We've updated that setting to only include all word matches to see if that's a better experience.
Starfinder: Operation Orias downloads have docked in their appropriate landing bays. You should find them in your Library. If it's missing, please contact Customer Service.

This thread is to confirm that Paizo is conducting its own market research through Survey Monkey around the Pathfinder Adventure Path product line. The email you receive from Survey Monkey will contain a link to this thread for verification with a return address of marketing@paizo.com. Please note that Paizo will never ask you for confidential information through our surveys, and we will post a new message like this each time we conduct market research.

In order to be considered for participation in Paizo market research, you must opt-in to receive emails. You can do this through your Privacy Settings under My Account and make sure the check box for Products, Offers, News, and Events is checked.

Opting in does not mean you will automatically be included in research, but it does mean that you'll be a potential participant as we select random samples of participants for each round of research.

Thanks again for supporting Paizo!

-Jim

Humble Bundle FAQ:

Q: Does the cost of the Humble Bundle cover shipping charges for physical products?
A: No, your Humble Bundle cost DOES NOT include shipping fees for the physical book, which will be calculated when you redeem your code on Paizo.com.

Estimated Domestic shipping: $11-17
Estimated International shipping: $30-45

*Shipping and handling ranges provided are estimates based on the average costs to a variety of regions. Shipping and handling costs for some locations may be outside the estimated range.

Q: What about taxes or customs fees?
A: You may be responsible for additional import costs, customs fees, or taxes, depending on your location. Some locations may have VAT or sales tax calculated and applied along with shipping & handling through paizo.com, while others may have to work with their local post office to remit payment.

Q: What physical products are included in this Humble Bundle?
A: The physical item in this Humble Bundle is Pathfinder Guns & Gears

Q: Who do I contact about a return/refund?
A: Refunds are done through and at the discretion of Humble Bundle. More information regarding Humble Bundle returns/refunds can be found here.

Q: I'm a subscriber and would like to have my book shipped with my next subscription order to save on shipping, can I do that?
A: Unfortunately, no. These are packaged and shipped separate from subscriptions and regular orders.

Q: How much of my purchase goes to charity?
A: By default, 5% of your contribution is given to charity, but you can adjust that percentage by clicking the line that says, "Choose where your money goes". You'll be given sliders that allows you to allocate how your donation is divided up. More information is detailed on Humble Bundle here.

Q: I never received my Foundry codes. What can I do?
A: Return to your Humble Bundle account page and refresh your downloads. You'll see the codes show up in there. Redeem those codes on Foundry using the link at the bottom of the code.

Q: My code isn't working!
A: If you receive an error message about your code being invalid, please email customer service at customer.service@paizo.com and include your Humble Bundle code, as well as your order number (if applicable).

Q: Does my HB code expire? A: Yes. This code will be good through October 21, 2024.

Q: How do I redeem my Humble Bundle codes for Paizo products?
A: See below.

Humble Bundle: How to Redeem Codes
1. Sign in to your Paizo.com account (if you’d don’t have an account, you can set up a free one by clicking ‘Sign In’ in the top-right corner).
2. Go to your Account Page and scroll down to the ‘Partner Redemptions’ section and click the ‘Redeem Codes’ button. Alternatively, you can click here.
3. Enter the 16-digit alphanumeric code key in the box and click ‘Redeem’.
4a. Digital products are redeemed immediately and can be downloaded from your Digital Content on Paizo.com here.
4b. Physical products will prompt you to input a shipping address and payment method (to pay the cost of shipping). If you run into problems during this step, please contact Paizo Customer Service at customer.service@paizo.com.

Pathfinder Products
Heroes are defined by their foes—from shambling skeletons to terrifying dragons, each enemy leaves a mark on their growing legend. Make your legends memorable with foes from the new Pathfinder Monster Core rulebook for Pathfinder Second Edition!

Monster Core

Monster Core Special Edition

Monster Core Sketch Edition: Exclusive to your favorite local game store. Will become available on paizo.com on July 25th.

Player Core Sketch Edition: Available March 14th. Quantities are limited.This item will not be reprinted.

GM Core Sketch Edition: Available March 14th. Quantities are limited. This item will not be reprinted.

Pathfinder Beginner Box (Remastered Edition) is available for preorder. We expect our shipment to arrive this week and will begin shipping after they’re added to our inventory.

This version of the Beginner Box includes content updates to bring it up-to-date with the Pathfinder Second Edition Remaster Project. Purchase of the PDF version will include both the legacy (OGL) and Remaster (ORC) versions.

Pathfinder Adventure Path
This special, double sized volume presents a full Adventure Path in a single massive 200 page book to celebrate the 200th volume of the Pathfinder Adventure Path!

Pathfinder Adventure Path: Seven Dooms for Sandpoint (Softcover)

Pathfinder Adventure Path: Seven Dooms for Sandpoint (Hardcover)

Pathfinder Maps
The next time your players spend time at a school, whether they are students themselves or the ones responsible for solving a tricky problem before things get out of hand, turn to Pathfinder Flip-Mat: Boarding School!

Pathfinder Flip-Mat: Boarding School

Starfinder Products
Get ready for the latest upgrade to the acclaimed science-fantasy Starfinder Roleplaying Game! The Starfinder Playtest Rulebook brings Starfinder into a new age of compatibility, as Starfinder switches to using the same rules engine that powers the popular Second Edition of the Pathfinder Roleplaying Game.

Starfinder Playtest Rulebook (Preorder) Releases August 1st at Gen Con. Quantities are limited. This item will not be reprinted.

Starfinder Maps

From the hustle and bustle of a busy shopping center to the dilapidated and overgrown shell of a once appealing mall, there’s always adventure to be found in giant marketplaces across the galaxy. One side of these maps depicts a futuristic shopping center, with an open entryway for crowds to mingle and luxurious food court to enjoy a bite to eat. The opposite side shows an abandoned mall and is the perfect site for a haunting or the remnants of a post-apocalyptic civilization.

Starfinder Flip-Mat: Shopping Mall

Authorization (Order Spawning) Date: 3/7/2024
Begin Shipping Estimate: 3/11/2024
End Shipping Estimate: 3/22/2024
Street Date: 3/27/2024

If you need to make changes to your subscription order after the auth/order creation date please email customer.service@paizo.com. For answers to commonly asked questions, please visit the Customer Service Portal.

We are well past time for an update, and that's on me. We're currently digging out from a few issues:

1.) Tracking numbers are broken again, sending invalid numbers to customers. Our tech team is investigating how this happened and determining a fix for it. We don't have an easy way to get tracking numbers out to people, but we definitely owe everyone a response to it. This has generated a large number of tickets, and our best advice now is to wait a few weeks for your order to arrive (longer for international orders).

2.) Many users are reporting issues with their Pathfinder Society and Starfinder Society PDFs not showing up in their downloads. The tech team is investigating the source of this as well.

3.) We have many requests to swap out the softcover Seven Dooms for Sandpoint for the hardcover version. That's currently a priority so we can get those products shipped out with the rest of the March releases.

4.) We are down a customer service agent, and that will be filled from a transfer inside the company.

We are asking some employees to jump into the current ticket queue to help us get caught up (and that includes me), but the ticket queue likely won't go down much until issues 1 and 2 are fixed. We are working through the issues as quickly as we can.

Reminder: Please do not post your issues to this thread. If you need to create a ticket, please do so at the Customer Service Portal.

Thanks again for your support of Paizo.

-Jim

We wanted to take a moment to acknowledge concerns expressed about international fulfillment of our Kingmaker Adventure Path products. Here’s the latest status for our international backers.

Product has arrived in Australia and Aetherworks has begun shipping.

Lion Rampant in Canada has begun shipping and is sending out shipping notifications for Canadian customers.

Spiral Galaxy in the UK expects arrival on September 24th, but a pending strike in the ports may delay that. More information on the potential strike is available here.

Ulisses Spiele will be shipping the Kingmaker products, but the port of Hamburg is currently congested and the unloading at the port has been delayed until October 13th, with arrival at the Ulisses warehouse expected by October 24th.

We understand that this is a disappointment to our European backers, and we apologize for this delay. Coordinating shipping windows with variable delays in transit time, port processing, and fulfillment partner scheduling around other projects made synchronization impossible.

Paizo continues to ship backer products to North American backers, which we expect to be finished by September 23rd. There is currently an issue with getting the correct tracking information for Paizo shipping emails into the account order display, resulting in tracking numbers that don’t work. We are looking into this, but we are unable to provide tracking numbers at this time.

Thanks again for backing the Kingmaker Adventure Path, and we continue working to ensure that you receive your Kingmaker products as soon as possible.

-Team Paizo