Jim Butler's page

Humble Bundle FAQ:

Q: Does the cost of the Humble Bundle cover shipping charges for physical products?
A: No, your Humble Bundle cost DOES NOT include shipping fees for the physical book, which will be calculated when you redeem your code on Paizo.com.

Estimated Domestic shipping: $11-17
Estimated International shipping: $30-45

*Shipping and handling ranges provided are estimates based on the average costs to a variety of regions. Shipping and handling costs for some locations may be outside the estimated range.

Q: What about taxes or customs fees?
A: You may be responsible for additional import costs, customs fees, or taxes, depending on your location. Some locations may have VAT or sales tax calculated and applied along with shipping & handling through paizo.com, while others may have to work with their local post office to remit payment.

Q: What physical products are included in this Humble Bundle?
A: The physical item in this Humble Bundle is Pathfinder Guns & Gears

Q: Who do I contact about a return/refund?
A: Refunds are done through and at the discretion of Humble Bundle. More information regarding Humble Bundle returns/refunds can be found here.

Q: I'm a subscriber and would like to have my book shipped with my next subscription order to save on shipping, can I do that?
A: Unfortunately, no. These are packaged and shipped separate from subscriptions and regular orders.

Q: How much of my purchase goes to charity?
A: By default, 5% of your contribution is given to charity, but you can adjust that percentage by clicking the line that says, "Choose where your money goes". You'll be given sliders that allows you to allocate how your donation is divided up. More information is detailed on Humble Bundle here.

Q: I never received my Foundry codes. What can I do?
A: Return to your Humble Bundle account page and refresh your downloads. You'll see the codes show up in there. Redeem those codes on Foundry using the link at the bottom of the code.

Q: My code isn't working!
A: If you receive an error message about your code being invalid, please email customer service at customer.service@paizo.com and include your Humble Bundle code, as well as your order number (if applicable).

Q: Does my HB code expire? A: Yes. This code will be good through October 21, 2024.

Q: How do I redeem my Humble Bundle codes for Paizo products?
A: See below.

Humble Bundle: How to Redeem Codes
1. Sign in to your Paizo.com account (if you’d don’t have an account, you can set up a free one by clicking ‘Sign In’ in the top-right corner).
2. Go to your Account Page and scroll down to the ‘Partner Redemptions’ section and click the ‘Redeem Codes’ button. Alternatively, you can click here.
3. Enter the 16-digit alphanumeric code key in the box and click ‘Redeem’.
4a. Digital products are redeemed immediately and can be downloaded from your Digital Content on Paizo.com here.
4b. Physical products will prompt you to input a shipping address and payment method (to pay the cost of shipping). If you run into problems during this step, please contact Paizo Customer Service at customer.service@paizo.com.

Pathfinder Products
Heroes are defined by their foes—from shambling skeletons to terrifying dragons, each enemy leaves a mark on their growing legend. Make your legends memorable with foes from the new Pathfinder Monster Core rulebook for Pathfinder Second Edition!

Monster Core

Monster Core Special Edition

Monster Core Sketch Edition: Exclusive to your favorite local game store. Will become available on paizo.com on July 25th.

Player Core Sketch Edition: Available March 14th. Quantities are limited.This item will not be reprinted.

GM Core Sketch Edition: Available March 14th. Quantities are limited. This item will not be reprinted.

Pathfinder Beginner Box (Remastered Edition) is available for preorder. We expect our shipment to arrive this week and will begin shipping after they’re added to our inventory.

This version of the Beginner Box includes content updates to bring it up-to-date with the Pathfinder Second Edition Remaster Project. Purchase of the PDF version will include both the legacy (OGL) and Remaster (ORC) versions.

Pathfinder Adventure Path
This special, double sized volume presents a full Adventure Path in a single massive 200 page book to celebrate the 200th volume of the Pathfinder Adventure Path!

Pathfinder Adventure Path: Seven Dooms for Sandpoint (Softcover)

Pathfinder Adventure Path: Seven Dooms for Sandpoint (Hardcover)

Pathfinder Maps
The next time your players spend time at a school, whether they are students themselves or the ones responsible for solving a tricky problem before things get out of hand, turn to Pathfinder Flip-Mat: Boarding School!

Pathfinder Flip-Mat: Boarding School

Starfinder Products
Get ready for the latest upgrade to the acclaimed science-fantasy Starfinder Roleplaying Game! The Starfinder Playtest Rulebook brings Starfinder into a new age of compatibility, as Starfinder switches to using the same rules engine that powers the popular Second Edition of the Pathfinder Roleplaying Game.

Starfinder Playtest Rulebook (Preorder) Releases August 1st at Gen Con. Quantities are limited. This item will not be reprinted.

Starfinder Maps

From the hustle and bustle of a busy shopping center to the dilapidated and overgrown shell of a once appealing mall, there’s always adventure to be found in giant marketplaces across the galaxy. One side of these maps depicts a futuristic shopping center, with an open entryway for crowds to mingle and luxurious food court to enjoy a bite to eat. The opposite side shows an abandoned mall and is the perfect site for a haunting or the remnants of a post-apocalyptic civilization.

Starfinder Flip-Mat: Shopping Mall

Authorization (Order Spawning) Date: 3/7/2024
Begin Shipping Estimate: 3/11/2024
End Shipping Estimate: 3/22/2024
Street Date: 3/27/2024

If you need to make changes to your subscription order after the auth/order creation date please email customer.service@paizo.com. For answers to commonly asked questions, please visit the Customer Service Portal.

We are well past time for an update, and that's on me. We're currently digging out from a few issues:

1.) Tracking numbers are broken again, sending invalid numbers to customers. Our tech team is investigating how this happened and determining a fix for it. We don't have an easy way to get tracking numbers out to people, but we definitely owe everyone a response to it. This has generated a large number of tickets, and our best advice now is to wait a few weeks for your order to arrive (longer for international orders).

2.) Many users are reporting issues with their Pathfinder Society and Starfinder Society PDFs not showing up in their downloads. The tech team is investigating the source of this as well.

3.) We have many requests to swap out the softcover Seven Dooms for Sandpoint for the hardcover version. That's currently a priority so we can get those products shipped out with the rest of the March releases.

4.) We are down a customer service agent, and that will be filled from a transfer inside the company.

We are asking some employees to jump into the current ticket queue to help us get caught up (and that includes me), but the ticket queue likely won't go down much until issues 1 and 2 are fixed. We are working through the issues as quickly as we can.

Reminder: Please do not post your issues to this thread. If you need to create a ticket, please do so at the Customer Service Portal.

Thanks again for your support of Paizo.

-Jim

We wanted to take a moment to acknowledge concerns expressed about international fulfillment of our Kingmaker Adventure Path products. Here’s the latest status for our international backers.

Product has arrived in Australia and Aetherworks has begun shipping.

Lion Rampant in Canada has begun shipping and is sending out shipping notifications for Canadian customers.

Spiral Galaxy in the UK expects arrival on September 24th, but a pending strike in the ports may delay that. More information on the potential strike is available here.

Ulisses Spiele will be shipping the Kingmaker products, but the port of Hamburg is currently congested and the unloading at the port has been delayed until October 13th, with arrival at the Ulisses warehouse expected by October 24th.

We understand that this is a disappointment to our European backers, and we apologize for this delay. Coordinating shipping windows with variable delays in transit time, port processing, and fulfillment partner scheduling around other projects made synchronization impossible.

Paizo continues to ship backer products to North American backers, which we expect to be finished by September 23rd. There is currently an issue with getting the correct tracking information for Paizo shipping emails into the account order display, resulting in tracking numbers that don’t work. We are looking into this, but we are unable to provide tracking numbers at this time.

Thanks again for backing the Kingmaker Adventure Path, and we continue working to ensure that you receive your Kingmaker products as soon as possible.

-Team Paizo