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Does anyone know of a direct way to contact Customer Support? I'm not finding any direct way on the site or store, and I cannot find a Customer Support forum. I have several questions regarding my subscriptions, and the Subscription Manager is not providing any details I require.
Additionally, I'm curious why the Remastered versions of Treasure Vault and Guns & Gears were not included in my Rulebooks subscription, which I've had active for years. Any help would be much appreciated. Thanks!
Does anyone know of a direct way to contact Customer Support? I'm not finding any direct way on the site or store, and I cannot find a Customer Support forum. I have several questions regarding my subscriptions, and the Subscription Manager is not providing any details I require.
Additionally, I'm curious why the Remastered versions of Treasure Vault and Guns & Gears were not included in my Rulebooks subscription, which I've had active for years. Any help would be much appreciated. Thanks!
As I recall, Guns & Gears Remastered originally was going to be included in the subscription, but enough people complained about buying a product twice that they changed it shortly before release.
If you have a PDF of the original book, you should have access to a PDF of the Remastered version in your library.
Community & Social Media Specialist
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You can find Customer Support here, Rodger! Put in a new support ticket to reach them directly!
You can find Customer Support here, Rodger! Put in a new support ticket to reach them directly!
Is this a new way of doing support? I sent an email a couple days back as I needed help with a purchase and I've been waiting for a few days, I'm not sure if that's because I'm supposed to use this now or if because y'all are busy, I don't want to be sending duplicate tickets! I got ID 262241 and everything seemed to be working as usual
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Community & Social Media Specialist
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You can find Customer Support here, Rodger! Put in a new support ticket to reach them directly!Is this a new way of doing support? I sent an email a couple days back as I needed help with a purchase and I've been waiting for a few days, I'm not sure if that's because I'm supposed to use this now or if because y'all are busy, I don't want to be sending duplicate tickets! I got ID 262241 and everything seemed to be working as usual
It's not new! Just another way to do it. You can access that site OR you can send an email! They're both good!
It's not new! Just another way to do it. You can access that site OR you can send an email! They're both good!You can find Customer Support here, Rodger! Put in a new support ticket to reach them directly!Is this a new way of doing support? I sent an email a couple days back as I needed help with a purchase and I've been waiting for a few days, I'm not sure if that's because I'm supposed to use this now or if because y'all are busy, I don't want to be sending duplicate tickets! I got ID 262241 and everything seemed to be working as usual
Excellent! Thank you for letting me know, I'll keep waiting, no need to send duplicate tickets. Thank you and hope you can keep yourself warm with the upcoming cold!
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Excellent! Thank you for letting me know, I'll keep waiting, no need to send duplicate tickets. Thank you and hope you can keep yourself warm with the upcoming cold!It's not new! Just another way to do it. You can access that site OR you can send an email! They're both good!You can find Customer Support here, Rodger! Put in a new support ticket to reach them directly!Is this a new way of doing support? I sent an email a couple days back as I needed help with a purchase and I've been waiting for a few days, I'm not sure if that's because I'm supposed to use this now or if because y'all are busy, I don't want to be sending duplicate tickets! I got ID 262241 and everything seemed to be working as usual
How long should it be before you hear back from Customer Support if you emailed them? I sent an email Tuesday Morning, and Haven't heard back from anyone.
How long should it be before you hear back from Customer Support if you emailed them? I sent an email Tuesday Morning, and Haven't heard back from anyone.
In the past, I've gotten answers from them almost always same day, one day later at worst. I sent them an email I think either Monday and Tuesday and still haven't heard back, that's why I was asking cause it's actually pretty unusual in my experience. My first thought was that the system had changed with the new website and they didn't actually get my email
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I also recently opened ticket. Usually I hear back very quickly as Paizo Customer Support is stellar!
I think there is an ongoing background issue with automatic subscription payments. I have received multiple notices that my payment method was declined/rejected. I re-added my payment method, then added a new payment method, and payment continued to not process. I tested both payment methods and can purchases from other vendors.
I suspect I am not the only one for which this problem has occurred. I trust that the Paizo Store team is working hard to resolve whatever background issue is occurring. I also suspect we won't hear back from the Customer Service Team until a resolution is in place. Patience is likely the best path forward for now as there is a very real possibility that the Customer Service Team is being flooded with tickets in response to the background payment issue.
Again, I only know what my issue is, but I suspect if it is happening with my payment method it is likely happening to others. I do not have actual knowledge of what may be occurring in the background.
I also recently opened ticket. Usually I hear back very quickly as Paizo Customer Support is stellar!
I think there is an ongoing background issue with automatic subscription payments. I have received multiple notices that my payment method was declined/rejected. I re-added my payment method, then added a new payment method, and payment continued to not process. I tested both payment methods and can purchases from other vendors.
I suspect I am not the only one for which this problem has occurred. I trust that the Paizo Store team is working hard to resolve whatever background issue is occurring. I also suspect we won't hear back from the Customer Service Team until a resolution is in place. Patience is likely the best path forward for now as there is a very real possibility that the Customer Service Team is being flooded with tickets in response to the background payment issue.
Again, I only know what my issue is, but I suspect if it is happening with my payment method it is likely happening to others. I do not have actual knowledge of what may be occurring in the background.
You might be right in the money. Same situation happened to me exactly. In the time since I tried re-adding the payment, the system suddenly added the product I had subscribed for (seasons of ghosts) and just added it to my cart just out of nowhere (I have never put it in my cart before). I removed it, then it got added again. I took it as maybe a sign I was supposed to order it manually to kickstart this to work and so I did and it just took it as a normal order, so I’m just waiting for support with help on that