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I went to check my account, and suddenly as of todday, all my subscriptions, past and present have disappeared, while they were all there yesterday, and I had received the "warning" email that my subs would be proccessed from today. I also sent a CS ticket (for something else) that I never got the automated confirmation. :X
I have not sent an extra CS ticket, just it case I don't want to overload CS in these time of extra load... But yeah... I'll wait until the end of the process is mentionned here and if I have nothing I'll contact CS. >_>
So! A bit of positivity at least.
During the night, everything fixed itself for me it seems. My subs are all there, got the confirmation email that the order was processed, and have my PDFs accessible in the library.I still don't have my Legacy AP Advantage counted in, but it's already something I opened a ticket for, and as long as it's active for the next AP I will be fine.
My order was processed around 9pm last night.
I got both Draconic Codex and Revenge of the Runelords.
And both PDFs download with no issue.. I may have then stayed up till about 4am reading... Oops.
Did they both appear at the same time for you? So far I've had the PDFs for Draconic Codex and the Starfinder GM Core (glad there's a pocket edition SF sub now!) appear at different times but still not the AP PDF.
CEO
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All PDFs have been delivered. If you're missing a PDF, please report it here and open a ticket with CS so we can manually grant it.
Your products are starting to ship today, but it is likely that some of you will not receive your products prior to street date. This should be a one-time issue with the launch of the store, since we're moving fulfillment up on the calendar as part of the new store rollout.
Thanks again for supporting Paizo!
-Jim
Okay. I can at least see the downloads in my library now. Can’t seem to download them, but may be because I’m on my phone. Will try from tablet or desktop later. The team’s hard work is greatly appreciated.
Edit: Vivaldi browser worked!
All PDFs have been delivered. If you're missing a PDF, please report it here and open a ticket with CS so we can manually grant it.
Your products are starting to ship today, but it is likely that some of you will not receive your products prior to street date. This should be a one-time issue with the launch of the store, since we're moving fulfillment up on the calendar as part of the new store rollout.
Thanks again for supporting Paizo!
-Jim
I had an issue with my payment/address resetting, and I can't find a place to redo the order. Should I place a ticket with CS to get my PDF and book?
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CEO
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I had an issue with my payment/address resetting, and I can't find a place to redo the order. Should I place a ticket with CS to get my PDF and book?All PDFs have been delivered. If you're missing a PDF, please report it here and open a ticket with CS so we can manually grant it.
Your products are starting to ship today, but it is likely that some of you will not receive your products prior to street date. This should be a one-time issue with the launch of the store, since we're moving fulfillment up on the calendar as part of the new store rollout.
Thanks again for supporting Paizo!
-Jim
Yes, please contact CS and let them know that you had a subscription that didn't go out successfully and we'll take care of you.
-Jim
I'm not sure... that it's supposed to work that way... But the PDF copy of Draconic Codex I got from my library is watermarked to Lyle Borders. That's a bit... confusing.
Also when accessing the new library, you do not know if you are looking at PDF file per chapter or Single PDF... you have to open and find out...
Huh I just noticed this too. I didn't think to look at the watermark as the other thread said books wouldn't be watermakered anymore and for pfs you show your recipit(which honestly if I played pfs I wouldn't lile it seems less easy than just showing my email or id)
I feel like the watermark having someone else's name on it could be a problem for people who print art or maps out of their pdfs at printers stores.
Yeah, I’ve got that too in mine. That person may not be thrilled about their email being tied to everyone’s PDFs either.
I just redownloaded and am still getting the watermark and email.
Something went totally wrong with my AP-Subscription.
I complaint on Nov 19. to customer-servive that AP 220 (from last monthe) was in my order instead of AP 221 and they wrote back that the correct AP 221 will be send.
But in my Subscription-Order there is still AP 220, and in the Library there are only the files for Draconic Codex and the Flip Mat, but not for AP 221.
So I guess that AP 220 is in the package and not AP 221.
I wrot customer-service again but I guess it is too late now to fix this.
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Checking my library, I have received my PDF copy of AP 221 from my subscription as expected. Thank you. However, the PDF for Draconic Codex was also unexpectedly added to my library. I am not subscribed to the Lost Omens line, nor is there any order for it. I intended to purchase the book after its official release date of December 3rd, and don't want there to be any issues with actually doing so.
Has anyone's subscription shipped yet?
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Still have had no reply from customer service, no charge, no PDF. I am off on chaperoning a camping trip this weekend and it sure would be swell to have something new to read.
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So, I'm a bit behind on all the updates from being out of pocket for a bit. Did I miss the window for getting all my subscriptions sorted so that I don't have an interruption in receiving current releases? I submitted everything on 11/26/25. I realize the warehouse, CS, and offices are closed for the holiday. I'm mostly just concerned that I will end up missing the shipment window for products for December and would like to know if I need to sort that out in a separate order.
I do really like the new store, but my experience with the new subscriptions was a bit overwhelming. I do appreciate that the previous, large subscriptions were split out so that it is easier for customer to pick and choose exactly what they want, but at the same time, I do wish there had been a more streamlined way to ensure that what I was selecting from the new subscriptions covered everything I previously had been subscribed to. Maybe a better way to say it is I would have preferred an easy way to say I want everything but the minis for both Pathfinder and Starfinder.
All that aside, I do like the changes to the store. Keep going in that direction. A more modernized shopping experience will definitely be appreciated.
Again, mostly I'm concerned I missed the window to get all subscriptions sorted for December so I don't have an interruption.
Thanks!
My subscriptions were all lost in the migration to the new store along with my order history. I have a conversation going with Customer Service already and the response was that I needed to re-subscribe.
Since my order history was lost, I don't know if the processing for AP #221 went through, but I don't see the PDF in my downloads and Jim's comment makes it seem that I should have it if I was going to get it.
However, I see people referring to a "new" downloads and an "old" downloads - are two places we have to check for our digital files now?
Found it - no sign of AP #221. Glad to see that the "two" download sites appear to be mirrored. Having to go to two places to find things would just be one more aggravation in the transition. I know some people like it, but so far, I'm unimpressed.
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My subscriptions were all lost in the migration to the new store along with my order history. I have a conversation going with Customer Service already and the response was that I needed to re-subscribe.
Since my order history was lost, I don't know if the processing for AP #221 went through, but I don't see the PDF in my downloads and Jim's comment makes it seem that I should have it if I was going to get it.
However, I see people referring to a "new" downloads and an "old" downloads - are two places we have to check for our digital files now?Found it - no sign of AP #221. Glad to see that the "two" download sites appear to be mirrored. Having to go to two places to find things would just be one more aggravation in the transition. I know some people like it, but so far, I'm unimpressed.
This might be aggravation, but try going to the store. Sign in there, the. click on “your account” and go to your library. That’s where my AP #221, rather than the “My downloads” pages
Thanks for trying, Paul. That's effectively RTFM, but I appreciate the suggestion. I did do that, which is why I amended my post with the strikeout. The issue 221 was missing.
Here's what happened, as far as I can tell. When the process ran that migrated users from the old storefront to the new storefront, it missed my account. No order history, no subscriptions, no payment method. So when the subscriptions were processed earlier this week, there was nothing to put in the queue for Pixie Rogue. No charge for Pixie, no product for Pixie.
I like to think I'm generally a pretty considerate fey and I know a little bit about big system migrations, so I felt like it wasn't going to be useful for customer service or myself if I jumped in immediately after the move with questions. Better to let the dust settle and see what's really what before I get excited (or pleasantly surprised, I would have accepted that, too). So today was the first time I tried to look at the new store. And I was a bit upset about what I found, unfortunately.
Credit where credit is due, it appears that customer service has gotten my account cleaned up as much as I can probably expect and quickly. Once again, I am reminded that it is better to take a deep breath and let people do what they do. Paizo's customer service has always taken good care of me and they have come through once again.
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Hi guys. Still no response from customer service about my subscritption. After i fixed the payment no way to retry the transaction.
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I'm not sure... that it's supposed to work that way... But the PDF copy of Draconic Codex I got from my library is watermarked to Lyle Borders. That's a bit... confusing.
Also when accessing the new library, you do not know if you are looking at PDF file per chapter or Single PDF... you have to open and find out...
I just downloaded mine tonight and it also has Lyle’s watermark on it.
Also, I’m not sure my copy of Draconic Codex shipped. It still says “Awaiting Fulfillment”, but I was charged on the 24th. What is the status on everyone else’s orders?
I'm not sure... that it's supposed to work that way... But the PDF copy of Draconic Codex I got from my library is watermarked to Lyle Borders. That's a bit... confusing.
Also when accessing the new library, you do not know if you are looking at PDF file per chapter or Single PDF... you have to open and find out...I just downloaded mine tonight and it also has Lyle’s watermark on it.
Also, I’m not sure my copy of Draconic Codex shipped. It still says “Awaiting Fulfillment”, but I was charged on the 24th. What is the status on everyone else’s orders?
Like you, I'm not sure if my order has been shipped, and I haven't seen any tracking number to check.
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Hi guys. Still no response from customer service about my subscritption. After i fixed the payment no way to retry the transaction.
same here, no response from CS yet after a week... have you had any more luck recently?
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I received a response from customer service a week ago, stating that no action was required from me and that the system would automatically attempt to place the order again. However, there have been no updates since then, no order, no payment, no pdfs.
I'm not sure... that it's supposed to work that way... But the PDF copy of Draconic Codex I got from my library is watermarked to Lyle Borders. That's a bit... confusing.
Also when accessing the new library, you do not know if you are looking at PDF file per chapter or Single PDF... you have to open and find out...I just downloaded mine tonight and it also has Lyle’s watermark on it.
Also, I’m not sure my copy of Draconic Codex shipped. It still says “Awaiting Fulfillment”, but I was charged on the 24th. What is the status on everyone else’s orders?
My order was marked shipped this morning around 3:00 am. I'm happy I know its coming, but sad it will be several days before it arrives and that I won't get to enjoy it on release day!
Does anyone know if this will be the new shipping schedule for Subscribers? I've gotten so used to having stuff slightly before or on release day.
I'm not sure... that it's supposed to work that way... But the PDF copy of Draconic Codex I got from my library is watermarked to Lyle Borders. That's a bit... confusing.
Also when accessing the new library, you do not know if you are looking at PDF file per chapter or Single PDF... you have to open and find out...I just downloaded mine tonight and it also has Lyle’s watermark on it.
Also, I’m not sure my copy of Draconic Codex shipped. It still says “Awaiting Fulfillment”, but I was charged on the 24th. What is the status on everyone else’s orders?
My order was marked shipped this morning around 3:00 am. I'm happy I know its coming, but sad it will be several days before it arrives and that I won't get to enjoy it on release day!
Does anyone know if this will be the new shipping schedule for Subscribers? I've gotten so used to having stuff slightly before or on release day.
Jim mentioned in one of the forum threads that the books for this month's shipping cycle may be received either on or after the release day. Future shipping cycles should have books sent and received before release day after this one.
If you scroll down the page to the Available Editions section and the Digital Edition paragraph and click on convenient digital edition it is a link that takes you to the PDF purchase page.
I just redownloaded and am still getting the watermark and email.Interesting. I just downloaded and do not see a watermark. I'll add this to our dev's plate. Thanks!
-Jim
@JimDear Jim, I noticed that my order has been shipped, but I can't find my tracking code. I contacted customer service, and I think the process would have been much longer if it weren't for your helpful customer service staff. So, could you automatically send customers an email with a tracking code when the order is shipped? This would help us customers check the status of our orders and also reduce the workload of our customer service staff.
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I heard back from CS this last week. I'm bummed I missed the window for the December subscriptions. I've responded back to CS with a few other questions, but I'm not sure if someone here might know whether or not the PDFs are included with the physical products for non-subscriptions? Context - since my subscriptions didn't get migrated, I need to resub to the products I want and I need to order the physical products I missed as part of the December subscription. From what I recall, and this may have changed because I live under a rock, but the included PDF was part of the perks of having the subscription. I primarily use the digital products and keep the physical products on the shelf because I'm either a hoarder, a completionist, or a collector (don't get my wife started...). Anyway, I'm bummed I missed a subscription shipment for the first time since 2015.
Thanks,
Patrick
PDFs are not included unless you subscribe.
Is Paizo not offering to have your December sub items ship with next month?
I just got to the point of checking my subscription status and just re-subscribed on the new store instead of sending to customer service.
I may not get the free subscription PDF of Into the Apocalypse Archive (I ordered the physical copy), as it looks like the Adventure Path subscription didn't carry over for December, but it's not the end of the world for me.
I just hope the account tags don't get lost at some point... (speaking as one of the remaining Charter Subscribers from when Paizo lost publication rights to the Dungeon and Dragon magazines)