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Made a HUGE purchase to take advantage of your sale, completing my collection. Yay!
1: Why is it the ZIP files are not valid to download?
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>NULL</Key>
<RequestId>4A18ZWVRJPKCH5PM</RequestId>
<HostId>zSuGBujcOyTxITDrUsMvJvbfsQWC7gTHztcBSSdT8o8V9IvpILNWRiTXvDNt/ bAbUzjEN4HX8wQ=</HostId>
</Error>
2: Selecting multiple products to download is not downloading. Nothing happens. Do I have to download each file individually? For example, I am trying to download the 12 files available to me for Iron Gods (have to download all 12 because I can't tell which download is for the "1 file per chapter" option without opening each file.
3: Is Tyrant's Grasp available in "per chapter" downloads? It's only allowing the 1 file option.
Normally my experience is that they respond within one business day, but given the new store transition creating a lot of work for CS I've heard its been taking longer for some folks.
Community & Social Media Specialist
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What is the average time it takes for Customer Service to respond? So I may set my expectations. Thank you.
We do not have an average time right now as we have a huge influx of tickets and the same three people working through them all! We appreciate your patience, and we will help as soon as we can!
I cannot download Alien Core. When I click the button "Download" I see the book in browser but I cannot download it. Google try to download .xml file and says "File is not available".
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CEO
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I cannot download Alien Core. When I click the button "Download" I see the book in browser but I cannot download it. Google try to download .xml file and says "File is not available".
Check out this knowledgebase article and see if that fixes it for you. We do plan to address this directly once everyone gets back into the office next week.
Knowledge Base: XML and Download Issues
-Jim
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I cannot download Alien Core. When I click the button "Download" I see the book in browser but I cannot download it. Google try to download .xml file and says "File is not available".Check out this knowledgebase article and see if that fixes it for you. We do plan to address this directly once everyone gets back into the office next week.
Knowledge Base: XML and Download Issues
-Jim
I feel like telling people to adjust their browser settings for all websites is a bit of a band-aid 'fix', when there are both a long-standing HTTP header (Content-Disposition) and an HTML5 attribute (the download attribute of the a tag) either of which can be used by the website to instruct the browser to download rather than displaying a PDF. I'm hoping that your plan to address this involves such an approach (or something similar if there's a third method I'm unaware of).
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CEO
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I feel like telling people to adjust their browser settings for all websites is a bit of a band-aid 'fix', when there are both a long-standing HTTP header (Content-Disposition) and an HTML5 attribute (the download attribute of the a tag) either of which can be used by the website to instruct the browser to download rather than displaying a PDF. I'm hoping that your plan to address this involves such an approach (or something similar if there's a third method I'm unaware of).I cannot download Alien Core. When I click the button "Download" I see the book in browser but I cannot download it. Google try to download .xml file and says "File is not available".Check out this knowledgebase article and see if that fixes it for you. We do plan to address this directly once everyone gets back into the office next week.
Knowledge Base: XML and Download Issues
-Jim
Yes, that is the plan. By default, software should work without requiring anyone to make changes to the default behavior of their software.
-Jim
That's great to hear! Thank you.
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Apologies if this is misguided but I can't find clear evidence above:
Have you contacted customer service as well, or are you only talking about this here?
Website Feedback might be a more viable section of the forums, but contact with customer service is probably the best option.
Thanks. I did send an email to Customer Service on last Thursday (Mar 12) with no response. I'll be calling them on Monday. Further, I mentioned this back in January and CS replied that they would have this fixed in their reply on Jan 5.
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Crazy that we still have no official update on this.
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Community & Social Media Specialist
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Hey again everyone!! A few things I want to check before I possibly escalate this:
1. Have you all reached out to Customer Service about any of these issues?
2. Have you heard back from them yet?
3. Have you tried downloading the file again? (sometimes it's a known issue that we're already working on and then it gets resolved quietly).
Just want to have a frame of reference before I take this along!
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Hey again everyone!! A few things I want to check before I possibly escalate this:
1. Have you all reached out to Customer Service about any of these issues?
2. Have you heard back from them yet?
3. Have you tried downloading the file again? (sometimes it's a known issue that we're already working on and then it gets resolved quietly).Just want to have a frame of reference before I take this along!
1. No, but I will after this.
2. N/A3. I've waited 5 months for this to straighten out. Just tried it and got the XML error. I then updated my settings (VERY DANGEROUS FROM A VIRUS STANDPOINT) and still received the same error.
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Community & Social Media Specialist
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1. No, but I will after this.
2. N/A
3. I've waited 5 months for this to straighten out. Just tried it and got the XML error. I then updated my settings (VERY DANGEROUS FROM A VIRUS STANDPOINT) and still received the same error.
Thank you for responding! Yes, please reach out to them! It could be an issue with the site page OR an issue with specific PDFs, so we need your help to make that determination. They will get back to you soon, and we appreciate your patience! We'll always make sure you get access to what you pay for, no matter what it takes.