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Made a HUGE purchase to take advantage of your sale, completing my collection. Yay!
1: Why is it the ZIP files are not valid to download?
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>NULL</Key>
<RequestId>4A18ZWVRJPKCH5PM</RequestId>
<HostId>zSuGBujcOyTxITDrUsMvJvbfsQWC7gTHztcBSSdT8o8V9IvpILNWRiTXvDNt/ bAbUzjEN4HX8wQ=</HostId>
</Error>
2: Selecting multiple products to download is not downloading. Nothing happens. Do I have to download each file individually? For example, I am trying to download the 12 files available to me for Iron Gods (have to download all 12 because I can't tell which download is for the "1 file per chapter" option without opening each file.
3: Is Tyrant's Grasp available in "per chapter" downloads? It's only allowing the 1 file option.
Normally my experience is that they respond within one business day, but given the new store transition creating a lot of work for CS I've heard its been taking longer for some folks.
Community & Social Media Specialist
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What is the average time it takes for Customer Service to respond? So I may set my expectations. Thank you.
We do not have an average time right now as we have a huge influx of tickets and the same three people working through them all! We appreciate your patience, and we will help as soon as we can!