Question About Retailer Approval

[Terevalis Unctio of House Mysti]

How long does this take? My FLGS submitted their information a month ago and has yet to hear back? I am under the impression that Customer Service was contacted to check in on the process and still no response.

[Driftbourne]

I don't expect you'll get an answer while Gen Con currently going on.

[Doug Hahn]

I know for our local store it took a while too. The owner had to send them a pic of the storefront and a bunch of business info.

[Terevalis Unctio of House Mysti]

Doug Hahn wrote:

I know for our local store it took a while too. The owner had to send them a pic of the storefront and a bunch of business info.

I believe all that jas taken place but there dpes not appear to be a communication ad to what if anything is missing.

[Terevalis Unctio of House Mysti]

I am not sure why this is taking so long, they can't have thousands or even hundreds of applications to go through.

[Dancing Wind]

I doubt there are sufficient applications for this to be anyone's full-time job.

Which means that it doesn't matter at all how many applications are in the pile, there are other parts of their job that might be more urgent.

[Cori Marie]

Also, Paizo is absolutely not going to comment to you on a public thread about their process with a retailer.

[Terevalis Unctio of House Mysti]

Cori Marie wrote:

Also, Paizo is absolutely not going to comment to you on a public thread about their process with a retailer.

No, but they could and should respond to the retailer and not keep them waiting for a long period of time, don'tcha think? That is professional behavior.

[Terevalis Unctio of House Mysti]

Dancing Wind wrote:

I doubt there are sufficient applications for this to be anyone's full-time job.

Which means that it doesn't matter at all how many applications are in the pile, there are other parts of their job that might be more urgent.

One would think that support of a community that wants to support Paizo would be a little more urgent.

[Cori Marie]

We are less than a week out from the biggest convention of the year. That probably took priority for most of the staff in both the weeks leading up to it, and during.

[Terevalis Unctio of House Mysti]

Cori Marie wrote:

We are less than a week out from the biggest convention of the year. That probably took priority for most of the staff in both the weeks leading up to it, and during.

It has been a month.

[Grumpus]

It was a month ago as of Aug-6 according to OP.

[Cori Marie]

Right, but much of the month before GenCon is spent prepping for GenCon.

[Terevalis Unctio of House Mysti]

Cori Marie wrote:

Right, but much of the month before GenCon is spent prepping for GenCon.

There are several people workibg for Paizo. The FLGS is a sole propietership and still manages to do what is necessary to run so thay excuse does not cut it.

[Dancing Wind]

Terevalis Unctio of House Mysti wrote:

One would think that support of a community that wants to support Paizo would be a little more urgent.

If they simply want to support the Paizo community, there is nothing stopping them from offering Pathfinder and/or Starfinder games for Society credit at their store right now.

If it's the lack of "incentives" that is stopping them from offering such community support, then I guess they'll have to wait until Paizo staff have finished their higher priority tasks.

[Terevalis Unctio of House Mysti]

Dancing Wind wrote:

Terevalis Unctio of House Mysti wrote:

One would think that support of a community that wants to support Paizo would be a little more urgent.

If they simply want to support the Paizo community, there is nothing stopping them from offering Pathfinder and/or Starfinder games for Society credit at their store right now.

If it's the lack of "incentives" that is stopping them from offering such community support, then I guess they'll have to wait until Paizo staff have finished their higher priority tasks.

None of this precludes Paizo from responding to the business. Customer Service goes a long way to create good feelings of support of small businesses that want to support them. If one cannot see that, then I hope that they are not in a business situation.

[Wei Ji the Learner]

Apples and oranges, and it is incredible to see such energy and excitement.

I hope OP gets their question responded into in a timely yet polite fashion as resources and personnel permit.

[Cori Marie]

Terevalis Unctio of House Mysti wrote:

Cori Marie wrote:

Right, but much of the month before GenCon is spent prepping for GenCon.

There are several people workibg for Paizo. The FLGS is a sole propietership and still manages to do what is necessary to run so thay excuse does not cut it.

There are several people who work for Paizo. There is likely only a couple who are able to do this task, and being as those are either marketing or customer service folk, they were probably focused on making sure GenCon went well. Either way, they're not likely to communicate with you, person who is not legally involved with the game store, about private matters between them and the game store.

[Jonathan Morgantini]

Removed some snipping back and forth.

[Aaron Shanks]

Thanks for mentioning the delay. I’ll communicate it to the appropriate person.

[Terevalis Unctio of House Mysti]

Cori Marie wrote:

Terevalis Unctio of House Mysti wrote:

Cori Marie wrote:

Right, but much of the month before GenCon is spent prepping for GenCon.

There are several people workibg for Paizo. The FLGS is a sole propietership and still manages to do what is necessary to run so thay excuse does not cut it.

There are several people who work for Paizo. There is likely only a couple who are able to do this task, and being as those are either marketing or customer service folk, they were probably focused on making sure GenCon went well. Either way, they're not likely to communicate with you, person who is not legally involved with the game store, about private matters between them and the game store.

I don't recall asking for them to talk to me directly. Your apologias are not needed in this case.

[Terevalis Unctio of House Mysti]

Aaron Shanks wrote:

Thanks for mentioning the delay. I’ll communicate it to the appropriate person.

Muchisimas Gracias!

[Terevalis Unctio of House Mysti]

Still nada.