Was told my CC was declined, I checked my payment methods, and there were 2 entries, one was incorrect, so I deleted it. Just want to make sure my subscription order (Starfinder Armory) is going to go thru
Thanks for your time, Steve Hale
Hello Steve,
I have ensured that the correct card has been applied to your order. In addition, I ensured that this payment method was made default for your subscriptions. Your order is in the queue to be shipped out in the next few business days. If you have any questions or concerns, please let me know. Thank you!
Hello :)
I see that Armory is on the way, and Ive downloaded it to my iPad already, great stuff!
Have an issue tho, some my previous books (Core Rules, Pact Worlds, both single file per chapter) that I have downloaded were behaving weirdly on my device, they would double size every time I opened them, so I deleted them from the device and am trying to download the single file versions of both, but the file size on both changes to 143 bytes when I click the download link, and I get an empty zip folder. I have tried numerous times, same result, and Alien Archives and Armory worked fine. Any idea whats going on here, because I dont have a clue? Using the latest version of Windows, and Chrome, and , as I said, the other books DLed with no issue
Thanks for your time, and I hope you can help
Steve Hale
Hello Steve,
This sounds like a technical issue a little beyond my understanding, but if you'd help me gather some data, we can figure out what is going on here.
Is all of this happening on your Ipad? If so, do you have another device to try to download the PDFs on to see if the same inconsistency with the download occurs? If this is an issue on only one device, it may be a matter of configuring that device or finding another method by which to get the files onto the device.
Please let us know how this is working for you on other devices and we will take a look at your downloads and see what we can do to help. Thank you!
Hello Sam :)
Im DLing the PDFs onto a Windows PC, in fact, I've tried on 3 different computers now, the books no longer list as 143 bytes, they are now zero bytes, on your DL site, BEFORE I try to DL them. The problems with duping happened when I directly DLed to the iPad, Files were doubling, tripling, etc, every time I opened them, until the iPad ran out of storage space. So, I deleted everything, and DLed to the PC instead, unzipped, sent files to Kindle(One file per chapter), and I found them too unwieldy, and took up a lot of space, SO, I decided to DL the Single File versions. Armory and Alien Archives worked fine and dandy, less space and I much prefer this format, but, Core Rules and Pact Worlds file sizes reduced to 143 bytes, and now zero bytes, on your site, and when I DL and unzip them, they show as empty folders. Ive tried on all 3 PCs in the house now, with the same results, the issue is with the DL page, there is nothing there for me to DL(on just those 2 books). So, hopefully you have a way to reset them, or give me another place I can DL them, because they just aren't there in my account, even tho the links to them are
Thanks again for your time and help
Steve Hale
Hello Steve,
I'm going to move this thread over to website feedback. We believe we have resolved this issue. They should have information on the issue to give to you there!
Heya! This issue should now be resolved and the file should download properly for you now. You may have to click the "Problems downloading this file? Click here." link to force the page to reprocess the download. We apologize for the inconvenience this may have caused.
Chris Lambertz wrote: Heya! This issue should now be resolved and the file should download properly for you now. You may have to click the "Problems downloading this file? Click here." link to force the page to reprocess the download. We apologize for the inconvenience this may have caused. Yep, that worked, thank you for your time and help, and have amazing days ahead :)
Steve Hale
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