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This has moved beyond ridiculous, to completely criminal! Covid or no covid, there should be a way to cancel our subscriptions. You still manage to take our money and ship the products, so you should be able to easily cancel subscriptions. I posted WEEKS ago to cancel my subscriptions, as have MANY other customers, with ZERO response so far. Now today, weeks after requesting to cancel my subscriptions, I just got charged $65 for subscriptions that I don't even want. This has gone far beyond bad customer service and into criminal negligence/theft. I can't afford this $65 charge, it is literally taking money away from feeding my family. I think all of your customers who are being unlawfully charged need to get together and form a lawsuit. EVERY other company I've ever had a subscription with, has a way to manually cancel the subscription, but you give us no way to do so, then ignore us when we request cancellation. Criminals!!!
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CANCEL ALL OF MY SUBSCRIPTIONS NOW, AND REFUND ALL OF THE MONEY THAT YOU'VE CHARGED ME SINCE I TOLD YOU TO CANCEL MY SUBSCRIPTIONS, WEEKS AGO!!! SHAME ON YOU, PAIZO!!! THIEVES!!!
Customer service issues aside...why don't you go in and remove your payment method?
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Customer service issues aside...why don't you go in and remove your payment method?
If you have subscriptions, I do not think the system will allow you to remove your payment method. At least that is what I was told last year by a CS agent. I tried to do it myself, but it errored out.
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Customer service issues aside...why don't you go in and remove your payment method?If you have subscriptions, I do not think the system will allow you to remove your payment method. At least that is what I was told last year by a CS agent. I tried to do it myself, but it errored out.
You are correct.
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*checks*
You posted a thread on the 9th, then bumped it yourself on the 12th, thus moving yourself back in queue, to cancel your maps, not all of your subscriptions. So not weeks.
Also attacking CS peeps randomly on blogs isn’t really helping you any.
I didn't know at the time that adding a comment made you lose your place but it has still been weeks. I don't owe you any explanation anyway. I understand I'm being excessively rude, but this is ridiculous. Its the maps that got charged for, so its the problem. My other subscription doesn't occur until around January, but at this rate I better cancel them to, as they probably won't get around to it by January. Also,mind your own business!
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Customer service issues aside...why don't you go in and remove your payment method?
It doesn't let me. There's a update payment info option, but it doesn't let me do anything except change the date. My only other option is to completely cancel my card, through my bank. Which I'm probably going to have to do, as Paizo's c.s. is non existent.
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I think we need to stop dismissing the OP’s feelings on this matter. It’s no secret Paizo’s service is woefully behind any reasonable timeliness and when that lack of attention starts affecting people’s cash flow especially during troubling times like Covid, they are justified to be pissed off about it. Fair or not, CS is the face of Paizo on matters such as these. They are essentially the quarterback of the company. They get too much of the credit when things go well and too much of the blame when they don’t. Unfortunately that’s life
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Not a single thread has gotten a response in a few weeks.. I think there's a bigger problem than just the backlog going on..
They haven't answered threads in one week, not several.
And before that they'd become quite prompt in answering CS inquiries here.
In the meantime, they've been plugging away on their 3,000 or so emails and training new people, plus I believe there might have been a holiday in there somewhere.
So it's not as bad as you say, I'm sure they'll have someone on here plugging away promptly Monday morning (pacific time of course).
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o.o; didn't say several, Last response was the 6th.. two weeks ago.. unless I missed something?
In the meantime, they've been plugging away on their 3,000 or so emails and training new people, plus I believe there might have been a holiday in there somewhere.
Veteran's day last Wednesday, yes. Also most of next week is a holiday (Thursday is the actual holiday, but many companies take Friday off too, some also take Wednesday, and a few take the whole week).
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Maybe a “cancellation@paizo.com” email address would be useful.
I believe they’re looking at upgrading their ticketing system, so something like this is probably in the works.
But some delays clearly matter more than others.
The trouble is that the phones aren’t working at the moment and they are swamped with two and a half thousand emails...there isn’t really a good solution.
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The credit card update system is poor here for sure but disputing. I usually call or email and get good service myself. Posting here for service doesn’t seem to be the best approach. Best of luck.
Sadly, posting here is the "best" way of getting service. The c.s. phone lines are shut down. Customer service emails can take months to be answered. Posting here may take a week, or more lately weeks, but its still the fastest way. And posting here is actually the way customer service suggests that we submit our requests. Posting a c.s. request is a very strange way to handle c.s., I would much rather keep it private between c.s. and myself, but for some reason this is the way Paizo recommends to do it.
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I like Paizo's products myself, but I admit I don't understand the CS process. Given the number of person-hours they've spent handling individual cancellation requests over the years, it seems like it would have been cost-effective to develop an automated or semi-automated system for it like most business have.
I myself have a couple emails in their system, and given the nature of the issue I do not begrudge the time they need to handle them, as it is far enough outside normal parameters that it needs special handling, but a mere cancellation seems like something that could have been streamlined.
Hopefully the upgraded ticketing system, if it is coming, turns out for the best.
