Items disappearing from Digital Content while trying to download the item.

[Janet Kuhlmann]

I'm trying to download items from my Digital Content. There are several issues that I have run into that may or may not be related to the problem.

1. When I click on the file name to start the download, I instead get a page displaying html code. I then backtrack to the Digital Content page and try again.

2. After the above problem, I click on "if you are having problems with this download, click here" link and wait the 60 seconds.

3. Then I attempt to click on the item name again and in some cases on the second or third click, the download initiates, I see the download box to specify the destination, and the download completes.

4. However, in some cases, (5 or 6, so far) the item simply gets removed from my Digital Content list entirely.

This is particularly worrisome since I have been attempting to download items for a couple of days now without ANY success, and today, while some downloads have worked, the file that I need for a game that I am supposed to run this weekend at a local convention was one of the ones completely removed from my list.

Your web site has always behaved inconsistently, been so poorly organized that it is difficult to find anything, and just generally been completely frustrating to use, but it has generally at least allowed me to download the things in my digital content with a bit of patience and repeated attempts. Having things removed from my digital content is a major issue and needs to be fixed.

[Sam Phelan]

Hello Janet,

I'm sorry you have been having problems accessing your digital content. I took a look at your account and ensured that everything looks alright from what I can see.

I am moving this over to Website Feedback to get some input on the tech side of things for why this might be happening.

[Brian Bauman]

Hello, Janet

I'm sorry this has been a frustrating experience for you. I emulated your account and was able to download five or so PDFs. Can you please send me a few of the titles that are missing from your downloads page?

[caznarepins]

i payed for the humble bundle of 50+ books but i can only acces 38 files?? why?

[Grumpus]

For me, when on my downloads page, the first thing I download works just fine, but if I try to download a second item, it disappears from the list upon being clicked. I then have to refresh my downloads page, and it re-appears. Kind of annoying when wanting to download a lot of items.

[Cpt_kirstov]

caznarepins wrote:

i payed for the humble bundle of 50+ books but i can only acces 38 files?? why?

I'm not in on the humble-bundle, but could some of the items be combined into one download file? I know I have some of those from kicstarters

[Siriak]

I am having a similar problem today. I click on a link to download a title in my digital downloads. The little sprocket does a quarter turn than nothing happens. Sometimes the link I clicked on disappears until I refresh the page.