July 2017 Pathfinder Society Scenario Releases


Customer Service

Customer Service Representative

1 person marked this as a favorite.

This thread is to provide updates on the order creation and fulfillment process for subscribers to the Pathfinder Society Roleplaying Guild Scenario Subscription.

Pathfinder Society Roleplaying Guild July Scenarios:
-#8-24—Raid on Cloudborne Keep PDF
-#8-25: Unleashing the Untouchable PDF

  • Digital Email Notification Date: July 25th
  • Digital Order Fulfilment & Payment Settlement Date: July 26th
  • Street Date for Pathfinder Society Scenarios: July 26th

  • Lantern Lodge Customer Service Manager

    Orders for PFS subscribers should have been created.

    Question, are y'all getting more than one email when the orders are being created?


    I got just one. It included the Starfinder scenarios too - is that supposed to happen?

    Lantern Lodge Customer Service Manager

    no.


    Hmm, the email does list August 17th as the date for the SF scenarios and tomorrow for the PFS ones, so perhaps nothing untoward will actually happen?

    Lantern Lodge Customer Service Manager

    I think you're a corner case for this particular issue.


    Sorry about that. Let me know if I need to move on to plan D or E. :p

    Lantern Lodge Customer Service Manager

    Running the report to fulfill orders right now.

    I'll pop back in to update when it's finished.

    Lantern Lodge Customer Service Manager

    Pathfinder society scenarios for subscribers should be fulfilled at this point.

    Starfinder Society Subscribers:
    Running the report to fulfill PFS subscription PDFs appears to have also placed authorizations on Starfinder Society Scenario Subscription orders. I am determining scope and next steps, but please be advised, these scenarios will be releasing and charges settled on August 17th. Any auths placed now will expire.

    Grand Lodge

    Adventure Path Charter Subscriber

    My PFS sub is still pending.

    -Skeld

    Sovereign Court

    Not sure if it's run as part of the same process, but these scenarios appear to have not yet dropped to Venture-Officers either (or, at least, not to me).


    Kyrand wrote:
    Not sure if it's run as part of the same process, but these scenarios appear to have not yet dropped to Venture-Officers either (or, at least, not to me).

    I'm not seeing it, either. It's making the coordinator of a local con that's happening this weekend more than a little nervous, since it's on the schedule. Any updates or ETA?


    Jeffrey Stop wrote:
    Kyrand wrote:
    Not sure if it's run as part of the same process, but these scenarios appear to have not yet dropped to Venture-Officers either (or, at least, not to me).
    I'm not seeing it, either. It's making the coordinator of a local con that's happening this weekend more than a little nervous, since it's on the schedule. Any updates or ETA?

    Got it, now. Thanks!

    Lantern Lodge Customer Service Manager

    Skeld wrote:

    My PFS sub is still pending.

    -Skeld

    Prodded into submission.

    Spoiler:
    Literally, as somehow the order was submitted but the items were unsubmitted.

    Grand Lodge

    Adventure Path Charter Subscriber
    Sara Marie wrote:
    Skeld wrote:

    My PFS sub is still pending.

    -Skeld

    Prodded into submission.

    ** spoiler omitted **

    I changed a payment method on you after I got an "problem with your order" email, so there were already some weird circumstances and goings on.

    Thanks!

    -Skeld


    Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Superscriber
    Sara Marie wrote:
    Pathfinder society scenarios for subscribers should be fulfilled at this point.

    My order (4361855) is still pending and waiting fulfillment.

    Customer Service Representative

    Hello Onathrin,

    You should be able to see the PDFs on your account now.


    Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Superscriber
    Diego Valdez wrote:

    Hello Onathrin,

    You should be able to see the PDFs on your account now.

    Thanks Diego. I see them on my account now.

    Community / Forums / Archive / Paizo / Customer Service / July 2017 Pathfinder Society Scenario Releases All Messageboards
    Recent threads in Customer Service