Hi there,
Just placed the above order. I was hoping to put this item in my sidecart so that it will ship with my next subscription but I was never given the option. Any chance you can change the order at your end?
This is the second order I've placed with you since you "upgraded" the shopping cart and I've had the same problem on both occasions. Is this a problem with the cart or am I missing something?
Many thanks,
Mike
Hi Mike,
I have moved this order to your sidecart.
For changing shipping options, are you taking the following steps?:
From the shopping cart, hit the "Proceed to Checkout" button
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed.
I hope that helps!
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya
Hi Sharaya,
Thanks for the reply and for moving the order for me :)
I am indeed following those steps. After clicking on "Change Shipping Details" I land on a page that says "Ship it", which gives my address and three shipping options (Standard Postal Delivery, USPS First Class and USPS Priority). There's nothing on that page about the sidecart.
In case this was a browser or platform issue I've tried placing (uncompleted) orders in both Safari and Chrome on both an iPad and a Windows laptop.
I've also tried ordering both Paizo and third-party products, in case that was at fault for some reason, but I still get no sidecart options.
Regards,
Mike
Hello again,
Further to the above, I've just received an email notification that the payment method for my subscription and the sidecar item has been declined.
I had this exact problem last month too. The problem is at your end, not an issue with the card or funds.
Please can you rectify this?
Many thanks,
Mike