No tracking info for me yet either, even though it says it shipped on the 25th. Hopefully not a case of labels being processed, but not actually shipping yet.Yeah a little upsetting I can't even get package tracking info yet.I'm in the same boat. My order shows it was shipped on the 25th but still no tracking info.
Add me to the this list. I'm very disappointed by the lack of information. When I contacted customer service Wednesday, the response was basically "be patient." Five business days into a 3-10 shipping window, I would like some tracking data. I don't think that's an absurd request.
Add me to the this list. I'm very disappointed by the lack of information. When I contacted customer service Wednesday, the response was basically "be patient." Five business days into a 3-10 shipping window, I would like some tracking data. I don't think that's an absurd request.No tracking info for me yet either, even though it says it shipped on the 25th. Hopefully not a case of labels being processed, but not actually shipping yet.Yeah a little upsetting I can't even get package tracking info yet.I'm in the same boat. My order shows it was shipped on the 25th but still no tracking info.
I do now have tracking info, but it shows as received Nov 1 with a projected delivery of Nov 7.
I didn't really expect my FLGS to get the Adventure Packs - or if they did, for them to take weeks to arrive (I'm in the UK). Yet they were putting their copies of AP2 on the shelves within a day or two of my getting the shipping notification - which in turn tells me that delivery will take 10-36 business days! Potentially, as a subscriber I'm going to get AP2 almost two months after anyone picking it up from the store. Whilst I don't need to be the first to get something, it is a bit disappointing to find out that by subscribing, I'm now guaranteed to get it *last*.
I'm in the exact same boat which is a sick joke imho. Take my money for a week while saying it is shipped (hmmm...wonder if they did that to a ton of just the PACG people to keep their money? My bet says hell yes they did because they knew that was pretty close to the date people would get fed up and cancel their sub because they could get it in stores before it would hit their house.) then ship the thing AFTER it has hit everywhere in the world. That falls under my definition of fraud, Paizo. That was a blatant, last-minute money grab which is only befitting NYC street merchants (Rolex watches for $20, etc).I do now have tracking info, but it shows as received Nov 1 with a projected delivery of Nov 7.Add me to the this list. I'm very disappointed by the lack of information. When I contacted customer service Wednesday, the response was basically "be patient." Five business days into a 3-10 shipping window, I would like some tracking data. I don't think that's an absurd request.No tracking info for me yet either, even though it says it shipped on the 25th. Hopefully not a case of labels being processed, but not actually shipping yet.Yeah a little upsetting I can't even get package tracking info yet.I'm in the same boat. My order shows it was shipped on the 25th but still no tracking info.
Fraud is a VERY strong word. At the worst, they've been incompetent, but absolutely not criminal. I have faith that Paizo will fix this and make it right. But they HAVE been avoiding this thread like the plague since it's gone heavily negative.
IMHO, subscribers should have their items at least a full week in hand before street dates. Even a soft discount doesn't offset the price of shipping in my case. I could just go to my FLGS and pick it up for less money and still get the promo. Why exactly should I continue to subscribe?
IMHO, subscribers should have their items at least a full week in hand before street dates. Even a soft discount doesn't offset the price of shipping in my case. I could just go to my FLGS and pick it up for less money and still get the promo. Why exactly should I continue to subscribe?
The promo cards and the convenience are the incentives, not getting it early. Remember that Paizo have multiple groups to cater to - if they started guaranteeing that subscribers would get their product early (or even just aiming for that) then gaming stores would be less likely to stock their product.
FWIW, paizo are very clear that they realise a sub isn't for everyone and they are comfortable with that. A subscriber is valuable and important to the company, but so are the non-subscribing customers. They need movement through all their distribution channels and are happy for customers to choose whichever avenue suits them best. It's why the conspiracy theory about rushing authorisations through to lock in a single subscription order of a single product line is so laughable.
The promo cards and the convenience are the incentives, not getting it early.
FYI, the retail stores are also getting the promo cards.
The promo cards and the convenience are the incentives, not getting it early.FYI, the retail stores are also getting the promo cards.
Yeah, I understand - there are other ways to get them. My point is that "You'll get it early" isnt something that Paizo promises with their subscriptions (although many sign up thinking that is the case and it usually happens that way). The promised incentives for subscribing to this line are the promos, the discount to retail and the convenience of not missing anything. (None of those perks are exclusive to the subscriptions and there are certainly cheaper places to buy the adventure packs. Also, I've heard of retailers who dont provide the promos or who charge extra for them. There's a lot of things to weigh up in deciding what works best for you).
I think it's worth pointing out to new subscribers (as many of the card-only subscribers are) that receiving the product before street date is not one of the intended benefits. Then they can make whatever choice is best for them as to where to source the product from going forward.
I get how my pack, coming all the way from the US to the UK, is going to take a little time. What I don't get is why the dozen copies now in my local games shop, also in the UK, have turned up already (especially as they had to arrive at the distributor's first, then be sent out to the shops), and potentially weeks ahead of my subscriber copy that is supposed to have a shorter journey (no distributor involved). I haven't checked to see if the store got the promos (it did with the Base Set), because that would only make me really unhappy.
I'm going to leave my subscription in place; I have plenty of other games to play while waiting. But I'll not subscribe again, as I now know that I can get just as good a deal locally - with the added advantages of being able to see the product before I pay for it (rather than paying for it even before the postman sees it) and that it will be faster that way.
Certainly not fraud. Probably not incompetence. But not good customer service. And definitely not clever.
I think it's worth pointing out to new subscribers (as many of the card-only subscribers are) that receiving the product before street date is not one of the intended benefits. Then they can make whatever choice is best for them as to where to source the product from going forward.It's one thing not to get the product before the street date, but it's another thing to be getting it 1-2 weeks after you could've walked into a store and picked it up.
If people pre-ordered a popular video game and it shipped to them 2 weeks later than everyone else got it, it'd be a pretty major snafu.
Hopefully they're just having distribution issues and will get this all worked out before AP3.
A week's delay is definitely out of the ordinary. As a general rule, subscribers get their product around street date (usually a day or two before). It seems to me that the promo cards messed with their system last month, but I'd expect it to return to normal by December.
Nonetheless, it's a very common expectation that subscribers should receive their copies before other customers and I think it's helpful to clarify that it doesn't always work out like that, even if the system is working as intended. That way people can make informed choices.
IIRC Paizo printed 6k boxes of the PFACG and likely made a matching printing order for the addon deck and Skinsaw. Well, turns out, the game became *slightly* more popular than expected, so we'll like have to wait until they re-calibrate printing order for the, apparently ginormous, demand.
That seems pretty low to me. Where did you get that number? I hadn't heard there'd been any additional printing either.
My subscription order says Skinsaw was prepped to ship on Nov 1 for me. I'm looking forward to trying to sleeve and sort the expansion into the box without looking at the cards (I have to try and peek only at the very top edge of each card, that is so hard) since I find it so much fun to be surprised while playing, and that keeps the game fresh for me.
IIRC Paizo printed 6k boxes of the PFACG and likely made a matching printing order for the addon deck and Skinsaw. Well, turns out, the game became *slightly* more popular than expected, so we'll like have to wait until they re-calibrate printing order for the, apparently ginormous, demand.That seems pretty low to me. Where did you get that number? I hadn't heard there'd been any additional printing either.
I have no idea if that number is accurate, but it's not an unbelievable number. Remember, most game never even sell 10k units in their entire lifetime. As such, a 6k initial printing from a relatively small company might even have been optimistic.
Still, as far as I'm aware, we've had no whisper of these delays being caused by lack of supply (if that were indeed the cause, delays would be much longer).
I have no idea if that number is accurate, but it's not an unbelievable number. Remember, most game never even sell 10k units in their entire lifetime. As such, a 6k initial printing from a relatively small company might even have been optimistic.IIRC Paizo printed 6k boxes of the PFACG and likely made a matching printing order for the addon deck and Skinsaw. Well, turns out, the game became *slightly* more popular than expected, so we'll like have to wait until they re-calibrate printing order for the, apparently ginormous, demand.That seems pretty low to me. Where did you get that number? I hadn't heard there'd been any additional printing either.
I didnt know 10k was more than most games sold. I would have estimated considerably higher (over the lifetime of a successful game).
Oh, a successful game - like the winner of the Game Of The Year in Germany - can shift 300,000 units. But most niche or hobby games? A tiny fraction of that. IIRC, Games Workshop "only" printed 10,000 copies of Space Hulk when it was reissued - despite the game's reputation, despite their large chain of dedicated shops and huge marketing department, 10,000 was all that they made.
6,000 copies sounds realistic to me, based upon what was known of the game back in May/June.
A successful game could easily sell well in excess of 10k units... Take Monopoly for example. Monopoly, to date, has sold over 250 million copies world wide, making it one of the most successful games in history. Is it a GOOD game? Perhaps, perhaps not. I think the designers and publishers of PACG knew they had a good game on their hands, but they could never predict how successful it would be. As such, an initial printing of 6k units is probably a bit higher than the initial printings of most games.
That being said, it seems as though everything has already been printed (I remember someone saying that in either another thread or an interview, but I could be remembering wrong), so it is unlikely any delays in shipping are caused by a shortfall of supply. If there were not enough physical copies to go around, the delays would most likely be much longer, as they'd have to first do another print run, and that takes a fair amount of time to set up from what I've heard.
I'll get a link to info about 6k units, it was some interview with Lisa on a business news website back during GenCon. Oh, of those 6k printed units 1k went to GenCon and vanished in 6 hours ;)
Dont go to any effort, I'm not looking for "evidence" or anything, I was just curious where you'd heard it, since paizo don't usually provide printing run information. Cheers.
I wonder if that means there'll be a second printing of the base set (hopefully with errata) at some point.
Just checked package tracking and got this:
Projected Delivery Date: Nov 7 2013
Customer Service Dire Care Bear Manager
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Hey folks,
We've had some pretty serious technical issues getting out the October new releases. Our warehouse has been working as quickly and efficiently as possible to ship things out. The tech issues we've had shipping things has been compounded by the fact that we had a ton of new releases so there is a lot of packages to get out the door. We initially had hoped to give ourselves two weeks to get everything shipped. A time frame we felt was pretty generous. Unfortunately, that first week was eaten up by the shipping issues and the second was bogged down by complications that arose from those issues, even after they were fixed. Things have not gone as hoped or planned and I am sorry that so many people have had their shipments delayed.
I do generally try to keep an eye out on the rest of the messageboards, but we've had a high volume of customer service requests (due to the shipping issues) which means I've been mainly focused on the Customer Service forums, emails and making sure to fix any orders that fell through the cracks of the fixes the tech team has made. If you have specific concerns about your order (like, you received your package even though your order shows its still pending or if you need to cancel) definitely contact us via email (customer.service@paizo.com) or posting an individual thread in the customer service forums or by phone 425-250-0800 Monday-Friday 10am-5pm).
In the customer service forum, there is a stickied thread each month for the new releases. Here is a link to the October Subscription Shipping thread. I usually try to keep those threads updated with how the new release shipping is going, including when and if there are changes to the projected dates.
For those of you who have packages coming Domestic Standard Mail, we have found that UPS-MI is not quite as thorough with scanning packages for tracking. Your package is still in transit even if the shipping information isn't updating. UPS-MI hands the packages off to the postal service part way through transit and sometimes the postal service doesn't continue the scanning process. If your package does go missing, definitely let us know. To make sure it is missing and not just held up somewhere along the way in the postal system, we generally wait an additional week after the projected 3-10 or 4-8 business day estimate for shipping as missing/lost packages are pretty rare. They usually show up, just a little delayed.
thanks
sara marie
I can personally attest the problems with shipping tracking. My adventure pack arrived yesterday, but the tracking info still currently says it'll be delivered tomorrow (lol). Here's hoping you guys get the shipping/warehouse kinks all worked out! I'm happy to be a subscriber, despite any hang ups... you guys are making a quality product and I'm happy to show my support!
Hopefully whatever issues cropped up this month will be ironed out in the future.
Because subscribers getting their products weeks after stores have it on their shelves sets a bad example.
I also thought, like others here on the forum, that subscribers would be getting their subscriptions at least at the same time as retailers. It was a bit of a piss-off to see the Skinsaw Murders Adventure Deck (with the "exclusive" promo card) sitting on the shelf at a small neighborhood comic shop last Saturday (Nov 2nd) when my copy wouldn't be in my mailbox for at least another week (well, I hope that's all it's gonna be!).
I will be canceling my subscription. Really, what's the point?
Love the game but this has been beyond frustrating.
Poorly done Paizo.
Mine arrived yesterday as well.
It actully cost about 17.5% less than UK, I saved about $4.
Ideally I would like it early but its not a biggie. I guess they are timing it so that the distributors and shops can synchronise availability.
They should be a priority and it will take longer and more labour to send to subscribers.
At least we have that option and with a reasonable discount.
My pack must have taken the scenic route, but it's here in the UK now. Which was reasonably good timing, as it happens - we finally finished Burnt Offerings on Wednesday with characters #7-#11 (so we have all 11 to choose from to make a "super party" at the start of Skinsaw), and we spent the rest of Weds playing Caverna. Felt a bit odd to be playing a normal board game at board game night, after so many weeks of Pathfinder!