Just went through them, looks like I got everything I ordered except one of Demons add-on doesn't have a head. Of course, wouldn't you know it, that is one of the items I got for a friend. I sent off an email requesting a replacement, but I don't expect to hear back from them anytime before next week.
UPDATE: Just found out that they won't look at missing pieces until they get all the shipments out.
I had stopped watching the countdown, and here they are just dragging me back.
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I what size the bases should be, I mean the size category of the individual minis. And it feels to me like the bones minis are a little bit smaller then typical wizards minis, but I am not sure if that is an issue that wizards scale was over the top, or if they actually should be smaller. For instance, the golems to me seem just a little too big to be medium, but dont seem big enought to be large. Or say, the bone giant, nethyrmaul or cthulu, where do they fit? I am honestly not sure.small/medium are 25mm bases. Larges are 50mm. Huge 75mm. Gargantuan 100mm. Colossal start at 150mm I think.
If you mean standard size 1 inch, 2 inch, 3 inch, 4 inch and 6 inch.
Or if you mean the size of each individual mini, just place one next to each of the apropos PF mini.
I am guessing the Bone Giant is gonna be huge. Cthulu is gargantuan at the very least and Nethyrmaul is colossal.
HAPPY, HAPPY, JOY, JOY!!!
UPS delivered 14.7 lbs of gamer joy!!!
My Reapermas can begin!!!
Sent the Cthulhu and Dragon to the painter's today. I am looking forward to seeing how they turn out.
Unwashed--came out of plastic missing backpack.Oh, no: I was wondering which masses you wanted to hear from.
** spoiler omitted **
*facepalm* Since it is recommended you wash Reaper minis before painting them, I thought you were asking if it had washed it or not, with the implication that I might have lost the backpack down the sink. Hahahaha!
Got home to my box. It was smaller than expected, but jampacked with goodness!
Maybe they should have made the [police] box blue.
Got mine while I was on vacation last week. I have now opened them and inventoried. Now I am paralyzed. I need to start painting, but I'm just not sure what to do first.
I wonder how the Rest of the World & Canada shipping is coming along, since we have officially heard no word from Reaper - apart from it'd be 1 day USA, 1 day Canada & 1 day Rest of World.
I suppose a bit of communication would be nice, but no news is good news as the saying goes.
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I wonder how the Rest of the World & Canada shipping is coming along, since we have officially heard no word from Reaper - apart from it'd be 1 day USA, 1 day Canada & 1 day Rest of World.
I suppose a bit of communication would be nice, but no news is good news as the saying goes.
They've been giving fairly regular updates - the last one was July 3rd.. Bryan talks to the UPS (Canada) and USPS (ROW) reps daily to figure out whats going on. ROW is waiting for a USPS truck to show up at the office that they can fill. They have been waiting for almost a month. due to the size/number of packages, they can't bring them to the post office with the extra customs paperwork. If they finish the US orders before the truck gets there, they will have enough room in the warehouse to store the ROW orders until the truck gets there, so those will start to be packed while waiting.
They've been giving fairly regular updates - the last one was July 3rd.. Bryan talks to the UPS (Canada) and USPS (ROW) reps daily to figure out whats going on. ROW is waiting for a USPS truck to show up at the office that they can fill. They have been waiting for almost a month. due to the size/number of packages, they can't bring them to the post office with the extra customs paperwork. If they finish the US orders before the truck gets there, they will have enough room in the warehouse to store the ROW orders until the truck gets there, so those will start to be packed while waiting.I wonder how the Rest of the World & Canada shipping is coming along, since we have officially heard no word from Reaper - apart from it'd be 1 day USA, 1 day Canada & 1 day Rest of World.
I suppose a bit of communication would be nice, but no news is good news as the saying goes.
I didn't see any updates on Kickstarter?
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They are in the comments section from bryan, almost every day during lunch break he's been posting about the progress. His entire post for that day (the first part is about him canceling his scheduled vacation to continue working on distribution):
Bryan Stiltz 7 days ago
I am sorry I haven't been posting. It's entirely my fault, but I've been trying to use my breaks to get stuff done re: vacation reservations for the rental car and hotels and such, among other things. The recent upheaval has been challenging.
I have no news regarding ROW. We continue to await the truck, although we are glad that we discovered the Kaladrax problem before shipping ROW so we can be sure your orders are all accurate. This is purely selfish, as shipping replacements overseas is horrifically expensive.
I digress. I know the silence is hard, and there is no excuse. We have a tendency to forget when the situation doesn't change over several days that while we know its unchanged, you all usually don't.
We are trying as hard as we can, and we know it is frustrating - we ask only that you remember that this is frustrating for us, too.
edit: and from the same day on the reaper boards:
Posted 03 July 2013 - 06:26 PM
Two things:
First and foremost the reason I haven't given news about ROW is because I don't have any. We are waiting for word and until we have the go ahead (read: until they send a truck) from the post office we are stuck. We don't have the room in the shop to prestige the boxes and hold them until the truck gets here, and I'm sorry but it sucks for everyone.Second: we got the pizza and the salads and the beer and the cookie basket from Kevin R.
THANK YOU! Seriously it improved morale so much, and given how close we are to the end, but still so far, morale is low. Or was, but everybody getting a beer and some pizza worked miracles!We are taking tomorrow off, but we will be right back at it Friday.
Oh wow, would have been nice if it was in a locked forum thread - or an update. But good to know they are trying.
3 months for a delivery truck - ouch.
From Reaper's Facebook page last night:
US is complete! Done with Canada! Moving on to the Rest of the World!
Nice to know, thanks. Be nicer if Reaper would use the Kickstarter announcement system a little more often when it comes to updates though. Especially when it involves info about issues with the shipping.
Nice to know, thanks. Be nicer if Reaper would use the Kickstarter announcement system a little more often when it comes to updates though. Especially when it involves info about issues with the shipping.
I noticed that has become the trend with many game related kickstarters. The person/company stops doing updates right after they close and moves their updates to their company website/facebook page/forum. I have several right now that have not done an update for months on Kickstarter but have weekly or even daily updates on their facebook page. :-/
Nice to know, thanks. Be nicer if Reaper would use the Kickstarter announcement system a little more often when it comes to updates though. Especially when it involves info about issues with the shipping.I noticed that has become the trend with many game related kickstarters. The person/company stops doing updates right after they close and moves their updates to their company website/facebook page/forum. I have several right now that have not done an update for months on Kickstarter but have weekly or even daily updates on their facebook page. :-/
Well it would be nice if Reaper had 1 thread to put all their updates in - rather than Bryan posting it in whichever place he is looking at on his brief break.
I know they are working really hard to get all the orders out in the best possible time. And the work they are doing is amazing it's just a few niggling things.
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As I understand it bryan is free to comment wherever he wants, but the updates have to be oked by a committee of 3-4, and since all of them are working on packing, 1) getting a formal update written would take time from that 2) it would take 4 people off the line to discuss the update each time 3) Bryan isn't the one who posts the updates
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For all the b*~+*ing about updates I notice everyone still manages to be apprised of the most current information.
For all the b%@@&ing about updates I notice everyone still manages to be apprised of the most current information.
Only thanks to the kindness of people like Cpt_kirstov who spend their time scouring for it.
For all the b~%!!ing about updates I notice everyone still manages to be apprised of the most current information.
As has been noted, that's because other people are relaying it from whereever it's being hidden.
My impression is that people are willing to accept delays and circumstances beyond the control of the people involved in running the kickstarter, as long as they're kept in the loop. Unfortunately Reaper seems very bad at this. The minis are reported as being great, but the extremely poor communication means I probably won't support any future kickstarters they might run.
It'd be nice to actually be informed that the international shipping had to be delayed and moved to the end of the queue because of the lack of a truck from the postal service, rather than needing to hunt updates in multiple places to find it out, just as an example. Yes, I'm an international customer. Yes, I think that's something that should have been announced. No, I'm not angry with Reaper that there was a delay they couldn't control, but I AM genuinely annoyed that it was too much trouble for them to actually inform their customers who rely on Kickstarter to get updates.
Got my box last week, haven't opened it yet. I'm debating just trying to sell the Vampire box, or maybe everything (Vampire + $150 in add-ons). It is so intimidating, I'll never get around to painting them all, and since I pledged so long ago financial situation has changed a bit. =/
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For all the b*&#$ing about updates I notice everyone still manages to be apprised of the most current information.
While I understand you think it is ok to take hundreds from people and then make them search for updates, I don't agree. I didn't sign up for the Kickstarter on their forum, nor their facebook page, nor here at Paizo's forum. I signed up on Kickstarter. I do not think it is bad to expect that updates be sent out at least once a month from the kickstarter.
Did I expect daily or even weekly updates? No. But I was not happy that it took other intenet people to help me stay informed.
Bottom line, I respect your right to only want limited service and poor communication, I just reserve my right to ask for better communication and better service.
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Huzzah!! My package arrived today! Given the time it took and the extreme hyperbole, I expected the UPS truck to require a forklift to bring the package to the door. Slideshow of unpacking and contents
It ONLY took Reaper 10 1/2 months to get them to me, once my money was paid.
They are nice looking figures, and the box was actually very light at: 23 lbs.
As has been noted, that's because other people are relaying it from whereever it's being hidden.My impression is that people are willing to accept delays and circumstances beyond the control of the people involved in running the kickstarter, as long as they're kept in the loop. Unfortunately Reaper seems very bad at this. The minis are reported as being great, but the extremely poor communication means I probably won't support any future kickstarters they might run.
It'd be nice to actually be informed that the international shipping had to be delayed and moved to the end of the queue because of the lack of a truck from the postal service, rather than needing to hunt updates in multiple places to find it out, just as an example. Yes, I'm an international customer. Yes, I think that's something that should have been announced. No, I'm not angry with Reaper that there was a delay they couldn't control, but I AM genuinely annoyed that it was too much trouble for them to actually inform their customers who rely on Kickstarter to get updates.
or just click on Bryan Stiltz's KS 'homepage'
Are you guys really this helpless? Where did you think people were getting this info? the Reaper fb page was pretty useless, imo, that link there was the only thing I checked regularly for months.
Are you guys really this helpless? Where did you think people were getting this info? the Reaper fb page was pretty useless, imo, that link there was the only thing I checked regularly for months.
As has been noted by others, I expect a certain degree of customer service from people who I pay money to. That includes notification of important issues, which shouldn't be difficult given that handy dandy update system built into Kickstarter. If it's important stuff then I shouldn't have to chase them or go hunting for updates, and if providing that kind of information via the update system is too hard for a company, then that's also going to reflect on whether I do subsequent business with them. *shrugs* Right now, I'm not sure Reaper is worth my repeat business, because I don't seem to be worth a five minute update to them. No biggie to me, and clearly not to them either.
As has been noted by others, I expect a certain degree of customer service from people who I pay money to. That includes notification of important issues, which shouldn't be difficult given that handy dandy update system built into Kickstarter. If it's important stuff then I shouldn't have to chase them or go hunting for updates, and if providing that kind of information via the update system is too hard for a company, then that's also going to reflect on whether I do subsequent business with them. *shrugs* Right now, I'm not sure Reaper is worth my repeat business, because I don't seem to be worth a five minute update to them. No biggie to me, and clearly not to them either.
Are you guys really this helpless? Where did you think people were getting this info? the Reaper fb page was pretty useless, imo, that link there was the only thing I checked regularly for months.
THEY ARE POSTING THESE UPDATES TO KICKSTARTER. WHAT PART OF THAT ARE YOU NOT GETTING.
I think the subtle difference is between posting/replying in the comments section and doing an update. Not everyone reads the comments, but everyone gets the updates.
KS does not notify you of new posts or posts by the campaigner OR even replies to a post you have made, you have to read through everything to see if there's important and relevant information you are looking for.
When I went to the KS page updates to see what the latest news was, because I thought it was there, I couldn't find it in the updates. It did not occur to me to scour the comments for important details like delays in shipping and new scheduling.
That IS actually having to chase down important information and is not appealing as a backer. I spend a large amount of time online, and I'm informed because of this. I can understand why backers that are not online all the time are upset.
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If it's important stuff then I shouldn't have to chase them or go hunting for updates, and if providing that kind of information via the update system is too hard for a company, then that's also going to reflect on whether I do subsequent business with them. *shrugs* Right now, I'm not sure Reaper is worth my repeat business, because I don't seem to be worth a five minute update to them. No biggie to me, and clearly not to them either.
I think that might be a bit excessive. The Bones Kickstarter was HUGE and was WAY more successful than they were prepared for. Reaper scrambled like crazy and went to great lengths to meet the massive crush of orders but they certainly still made a few mistakes along the way. Overall though, I'd say they managed this all pretty well - cut them a little slack. I feel pretty secure in saying that their customers and customer service in general is VERY important to them, they were simply overwhelmed by this Kickstarter
The important thing to keep in mind is that Reaper makes top quality minis, paint and accessories and they are a very good company. What's more, once they finish shipping all these Bones (and it sounds like the end is in sight!) things will return to normal for them, including more responsive customer service etc.
Bottom line, you are right on one count, it just doesn't matter anymore. We have our figures and Reaper has their money.
I beg to differ.
*We* (as in, the insignificant poor sods that happen to live outside the US) do NOT have our figures.
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THEY ARE POSTING THESE UPDATES TO KICKSTARTER. WHAT PART OF THAT ARE YOU NOT GETTING.As has been noted by others, I expect a certain degree of customer service from people who I pay money to. That includes notification of important issues, which shouldn't be difficult given that handy dandy update system built into Kickstarter. If it's important stuff then I shouldn't have to chase them or go hunting for updates, and if providing that kind of information via the update system is too hard for a company, then that's also going to reflect on whether I do subsequent business with them. *shrugs* Right now, I'm not sure Reaper is worth my repeat business, because I don't seem to be worth a five minute update to them. No biggie to me, and clearly not to them either.
Are you guys really this helpless? Where did you think people were getting this info? the Reaper fb page was pretty useless, imo, that link there was the only thing I checked regularly for months.
I love Reaper, but I don't love them enough to be so damned rude to another Paizonian about it!
Shouting at people! And with abject sophistry at that.
Compare Reaper to FGG. The Razor Coast updates have been consistent and excellent. I have not had to read a single messageboard to stay on top of the development and my order.
The communication has been put in the hands of one person (Blonde Frog) and they have done well. I have no idea why Reaper don't trust Bryan to post regular updates on the KS. It is poor organisation.
I love Reaper. I love the Bones KS. But the communication could and should be better. That isn't controversial and does not deserve leaping down someone's throat.
So rude.
THEY ARE POSTING THESE UPDATES TO KICKSTARTER. WHAT PART OF THAT ARE YOU NOT GETTING.
The latest on the Kickstarter update page:
Counter MovedUpdate #95 · Jun 21, 2013
Is there more and later information about updates buried in the comments? Why, yes there is. Should I have had to go hunting for it to find out what was happening with my order? No, I shouldn't have.
I think that might be a bit excessive. The Bones Kickstarter was HUGE and was WAY more successful than they were prepared for. Reaper scrambled like crazy and went to great lengths to meet the massive crush of orders but they certainly still made a few mistakes along the way. Overall though, I'd say they managed this all pretty well - cut them a little slack. I feel pretty secure in saying that their customers and customer service in general is VERY important to them, they were simply overwhelmed by this Kickstarter
I'm not in the least bit annoyed with the delays in providing the physical product. I expected it given the number of stretch goals reached. I'm just annoyed that they're too busy to put up a 30 second note in the updates like "No USPS truck: Until it arrives we can't ship international orders." That's not hard, and the lack of it which I only found out because I started actively looking for more information, reflects badly on them.
The important thing to keep in mind is that Reaper makes top quality minis, paint and accessories and they are a very good company. What's more, once they finish shipping all these Bones (and it sounds like the end is in sight!) things will return to normal for them, including more responsive customer service etc.
From where I'm standing, this is the first time I've gone out of my way to pay for minis. I don't actually need them, but I thought that it would be fun to try something completely different to my usual entertainments and learn to paint them. So, if I have a poor customer service experience from the manufacturer the one time I deal with them, even if it's not normal, what's the incentive for me to go back? I'm not completely ruling out buying more from them in future, but I'll certainly be looking at the competition when and if I decide to get more minis in the future.
I think that might be a bit excessive. The Bones Kickstarter was HUGE and was WAY more successful than they were prepared for. Reaper scrambled like crazy and went to great lengths to meet the massive crush of orders but they certainly still made a few mistakes along the way. Overall though, I'd say they managed this all pretty well - cut them a little slack. I feel pretty secure in saying that their customers and customer service in general is VERY important to them, they were simply overwhelmed by this Kickstarter
I'm not in the least bit annoyed with the delays in providing the physical product. I expected it given the number of stretch goals reached. I'm just annoyed that they're too busy to put up a 30 second note in the updates like "No USPS truck: Until it arrives we can't ship international orders." That's not hard, and the lack of it which I only found out because I started actively looking for more information, reflects badly on them.
The important thing to keep in mind is that Reaper makes top quality minis, paint and accessories and they are a very good company. What's more, once they finish shipping all these Bones (and it sounds like the end is in sight!) things will return to normal for them, including more responsive customer service etc.From where I'm standing, this is the first time I've gone out of my way to pay for minis. I don't actually need them, but I thought that it would be fun to try something completely different to my usual entertainments and learn to paint them. So, if I have a poor customer service experience from the manufacturer the one time I deal with them, even if it's not normal, what's the incentive for me to go back? I'm not completely ruling out buying more from them in future, but I'll certainly be looking at the competition when and if I decide to get more minis in the future.
Which spams the thousands of people who don't give a shit with a useless email containing information that they already know. No progress emails are a waste of everyone's time. They don't take 30 seconds to write, and would probably be a few hours of company time spread across multiple people. As has been pointed out, any official releases like that need to go through approval before going public. That is standard at pretty much any company of moderate size.
Its better for the handful of people are affected and care to look at one of the many places they have talked about this, including the kickstarter comments. If they are really concerned, the information is easily found.
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Wow, still rocking the rude, irritable vibe...
Which spams the thousands of people who don't give a s$++ with a useless email containing information that they already know.
How do they already know this? Are Reaper sending orders to a ton of physcics?
No progress emails are a waste of everyone's time.
Not my time, not Paul's time. Are we not-people when we have a different view to you?
Anyway, he wasn't asking for no-progress statements: X has been delayed until Y isn't 'no progress', it's change.They don't take 30 seconds to write, and would probably be a few hours of company time spread across multiple people.
That's not inevitable, it's poor organisation. FGG find it pretty easy to put one person in charge of this stuff.
As has been pointed out, any official releases like that need to go through approval before going public.
That Bryan, he's such an unreliable wild-card!
That is standard at pretty much any company of moderate size.
Companies across the world who need to update subscribers about a single product usually give one person that job. My fiance does this for a company bigger than Reaper (AFAIK) and she just gets them reviewed by somoeone senior if they have legal implications.
Otherwise, not bugging senior people about this is what she is paid for. Otherwise they could just do that themselves.Its better for the handful of people [who] are affected and care to look at one of the many places they have talked about this, including the kickstarter comments. If they are really concerned, the information is easily found.
Were any sent on time? So weren't we all affected? So handful becomes 17k... big hands you've got there.
One man's easily found is another man's boring and annoying trawl through websites. Or, y'know, Reaper could have given updates in the manner that FGG and Open Design manage to do. A system which seems to please almost everyone.
Is Paul really being unreasonable?
Are people who dropped $100+ really people who 'don't give a shit'?
Or do you need to cool it and accept that Paul's reasonable observation does not deserve hectoring and caricature?
Which spams the thousands of people who don't give a s~$% with a useless email containing information that they already know. No progress emails are a waste of everyone's time.
You mean people signed up to an update list with a one click unsubscribe don't actually want to receive updates? Personally I feel otherwise. Judging by the countdown last night, there are something like 3500 other people who are likely to feel similarly to me, the other waiting international customers. I won't speak for the US customers who've already had their stuff shipped.
They don't take 30 seconds to write, and would probably be a few hours of company time spread across multiple people. As has been pointed out, any official releases like that need to go through approval before going public. That is standard at pretty much any company of moderate size.
If that's how their customer service interface is run, maybe there's something wrong with how they're handling it. My example gave the information, it wasn't controversial as far as I can see, and if everyone involved is really in one spot busy packing, it shouldn't take more than a few minutes away from that to show it around and get approval to post it.
Its better for the handful of people are affected and care to look at one of the many places they have talked about this, including the kickstarter comments. If they are really concerned, the information is easily found.
The point is that with better communications it shouldn't have to be found. Another point we obviously will just have to disagree on.