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I just wanted to make a comment about your PDFLove coupon code. This afternoon I bought about $60 worth of pathfinder PDFs. After reading them over this after noon, I can back to the website to buy one that I had forgoten somehow this afternoon. That's when I noticed the posting about 35% off with the coupon code. I love paizo's products but I'm feeling ripped off now. 35% would have been a good chunk of money, which I probably would have spent buying more PDF. I going to buy a few more tonight, but my opinion of Paizo has gone from a 5 star company to a 1 star.
You want to send the code out to some people on your mailing list or current customers thats fine. But if you're going to annouce it on your website then it should be automatic. I just really feel that's dishonest.
Thanks WOTC... oh I mean Paizo
Huh... why don't you ask them for the discount instead? They have a great customer service, they could help you with that.
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RPG Superstar 2009 Top 32
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It was actually posted in the Store Blog (Paizo's actual Home Page) on April 9th, as well as being included in one of the 3 rotating Ads on the top of that page.
Also, there was a Thread (quite a long one) telling people about it. In addition to all that available on the site, an e-mail was sent out to those of us on their mailing list telling us about it.
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It was actually posted in the Store Blog (Paizo's actual Home Page) on April 9th, as well as being included in one of the 3 rotating Ads on the top of that page.
Also, there was a Thread (quite a long one) telling people about it. In addition to all that available on the site, an e-mail was sent out to those of us on their mailing list telling us about it.
Well, I was laid off, so I having been around the site lately. I found a new job so I'm trying to get caught up. My point is if you going to put it out there, either give it to some via email or make it automatic
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It was actually posted in the Store Blog (Paizo's actual Home Page) on April 9th, as well as being included in one of the 3 rotating Ads on the top of that page.
Also, there was a Thread (quite a long one) telling people about it. In addition to all that available on the site, an e-mail was sent out to those of us on their mailing list telling us about it.
I knew they should have hired those planes, you know, the one with the HUGE BANNERS that said "GET AN ADDITIONAL 35% OFF when you USE THIS COUPON" just to make sure everyone got the word!
;)
(And I got an e-mail, so I don't know what W is talking about...)
Wait, let me copy a piece of it:
Dear Jason,
We at Paizo Publishing understand how important PDFs have become to most roleplaying gamers. We know that PDFs allow you to easily carry around a large library of books on your laptop, PDA, or cell phone. We know that PDFs are great for searching for that piece of obscure information. We know that PDFs are a great way to keep out-of-print products available. And we know that PDFs provide a great way to check out new products.
At paizo.com, most of the roleplaying books we publish are available in both print and PDF editions. We take pride in the high quality of our PDFs and think that they are some of the best in the industry. And we would love to show you how cool they are by allowing you to buy our Pathfinder PDFs for 35% off the regular retail price through the end of April. This offer includes Pathfinder Adventure Path PDFs, Pathfinder Modules PDFs, Pathfinder Chronicles PDFs, Pathfinder Companion PDFs, and Pathfinder Society Scenario PDFs.
Just add the Pathfinder PDFs you would like to buy into your cart, and when you are checking out, type the promotional code "PDFLove" in the appropriate box. The 35% discount will be applied to your Pathfinder PDFs at that point. You can use this code as many times as you like until the end of April, and feel free to share this code with your friends.
We also invite you to check out the FREE PDF products available at http://paizo.com/store/downloads/free. These include several of our own products, such as the Pathfinder Roleplaying Game Beta, our adventures Hollow's Last Hope and Revenge of the Kobold King, and our Player's Guides for Rise of the Runelords and Curse of the Crimson Throne, as well as dozens of PDFs from other publishers.
We would also like to remind you that subscribers to our Pathfinder Adventure Path, Pathfinder Modules, Pathfinder Companion, and Pathfinder Chronicles lines get FREE PDFs when the corresponding print editions of their subscription products ship—just another way in which we thank our customers for their support!
So drop by paizo.com and check out all of the downloads we offer at http://paizo.com/store/downloads. The digital age is here, and we are proud to be your provider of amazing digital products for years to come.
Lisa Stevens, CEO
Paizo Publishing
http://paizo.com"
Yup, I think that about covers it.
Paizo isn't WoTC.
Director of Brand Strategy
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wejarvis4, someone else had a similar issue with the code not clicking in when they entered it. I imagine if you post a request to customer service and not an irate tirade they might be able to help you out. I believe the other customer received credit for the difference in what they paid and what the code would have discounted them. But throwing about accusations of dishonesty isn't going to get you anywhere unless you just want to feel vindicated in your wrath.
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wejarvis4, someone else had a similar issue with the code not clicking in when they entered it. I imagine if you post a request to customer service and not an irate tirade they might be able to help you out. I believe the other customer received credit for the difference in what they paid and what the code would have discounted them. But throwing about accusations of dishonesty isn't going to get you anywhere unless you just want to feel vindicated in your wrath.
Well, I wouldn't mind getting my money back, but I'm not going to ask. After all, I didn't find the code or enter it. Like, I stated earlier I was laid off and most "newsletter" type emails and such I just deleted. Only have so much cash and don't want to tempt myself. Well now that I'm working again, I wanted to catch myself up.
It was stated earlier that Paizo has great customer service. A while back I can remember 3 orders that were missing items or never arrived. After waiting a reasonable time, I shot a message to customer service. They shipped/reshipped? the missing items right away without any hassle. So I would clearly agree. In fact, in a time when we (Role-players) seem to being getting screwed right and left Paizo has always stood apart as putting customers first and being a business second. Don't get me wrong, they have bills to pay like we do, but they arn't just publishers or whatnot they are people like us.
That being said, that if I went to the website regularly and recieve the email (which I plan on doing now) then no problem. My point is that I was away for a bit. So take a look at this from a different angle. People like me... or that person who is checking out Paizo.com for the first time... You place an order and then see in small print at the bottum a link for a pdf sale. That just doesn't sit right with me.
Thats why I'm saying either email it (like they did) and not put a blog, or make it automatic, or at least more noticable. I've notice that this morning, there is a minibanner with a link to it right at the top of the website. That's alot better.
Maybe I'm alone in thinking this way, but for a momment, at least in my mind, I saw Paizo standing up there next to WOTC, Amazon, and Walmart. Not for volume but ethics. Those companies are after money. They are business, so I don't fault them. I just think Paizo isn't like them. And I think Paizo doesn't want to be like them. If I just ask for a refund for the different or a credit or whatever then that is simply me asking them to fix my problem. But it's not my problem I wanted fixed. I wanted Paizo to see how I, and probably some others, viewed this.
There is always more then one side to something. Most of the replies can be boiled down into 1 of 2 statments:
1) Ask Paizo for a refund
2) This late into April you should have known about it.
But you need to consider what Pathfinder's main drive is. The change to 4th edition has been ugly from what I've seen. I don't see alot wrong with 4th edition, but I've been playing 3.0/3.5 for years and don't really want a major change. Also, making Dragon and Dungeon magazines into what they are now was... well you know. Pathfinder fixes both of these. WOTC has gone in a new direction, that we arnt happy with (others are so great). Pathfinder gives us an alternitive. People come to Paizo and find things different. The product is excellent. The content is useful. The graphics are unbelievable. The customer service is top notch.
I hate it when I go to a store and but alot of stuff and they throw a coupon in the bag. I understand the coupon says please come back. But after spending alot, I just see please bring your money back. That's how I felt yesterday, but then I remembered all the time Paizo has fixed things. I'm glad that my orders got messed up last year, because it allowed me to see how Paizo really was. But there are others out there who might not have deal with customer service yet. Or they might be brand new to Paizo. That's why I wrote my post. Because those people probably wouldn't. They probably would just walk away with a sour taste in their mouth. I'm not saying Paizo intentionally did anything wrong. I'm just guessing that they might not have seen that side of it. Many of you thought it was very clear, but I'm sure you, like those at Paizo, are "more aware" of the going ons here. I'm sorry if I hurt anyone's feelings, my intent was not to put down Paizo, but more of making them aware of a problem. Not my problem, but one for a group of their customers.
I don't know if that banner is there because of my post or not, but if it is then it's proof that Paizo isn't like other companies.
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Director of Sales
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I know you weren't looking for a refund, but I have retroactively applied the discount to your order and credited the remainder to your Paizo account.
As for how we got the word out for this particular sale, there was a direct e-mailing (cited above), and the weekly newsletter. There was a news item in our store blog, and there is the banner ad which rotates in on the front page. The banner was not put up there as a result of your post, there are a number of ads which cycle though every time you load the main page.
I'm sorry to hear that you didn't hear about the sale before you made your purchase. I assure you that this was not due to duplicity on our part.
thanks,
cos
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I know you weren't looking for a refund, but I have retroactively applied the discount to your order and credited the remainder to your Paizo account.
As for how we got the word out for this particular sale, there was a direct e-mailing (cited above), and the weekly newsletter. There was a news item in our store blog, and there is the banner ad which rotates in on the front page. The banner was not put up there as a result of your post, there are a number of ads which cycle though every time you load the main page.
I'm sorry to hear that you didn't hear about the sale before you made your purchase. I assure you that this was not due to duplicity on our part.
thanks,
cos
You guys just continue to amaze me.
CHA 22
Hi, I recive the weekly news email but I dont recive others emails, when the email telling about the free download for the players guide of the new AP was send I dondt recived it I found about it on the forums and this email too I dindt recieved it, also at first I recieved an email telling me what items of my subscriptions were about to ship and another when they had shiped now I ocacionaly recive one telling me that items are about to ship but not always, I think I am mising some promotions because of this.
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Chief Technical Officer
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Hi, I recive the weekly news email but I dont recive others emails, when the email telling about the free download for the players guide of the new AP was send I dondt recived it I found about it on the forums and this email too I dindt recieved it, also at first I recieved an email telling me what items of my subscriptions were about to ship and another when they had shiped now I ocacionaly recive one telling me that items are about to ship but not always, I think I am mising some promotions because of this.
Alagard,
Our e-mailings generally fall into four categories:
- Transactional e-mail, which includes order confirmations, shipping notices, and informational notices that relate directly to products you've already purchased (such as updates becoming available). You can't opt out of these.
- The weekly store newsletter, which combines store blogs, top seller lists, and announcements of new and upcoming items. You can opt into or out of these on your Privacy Settings page.
- Paizo-related informational e-mail, which includes press releases and special announcements related to Paizo products or paizo.com; the e-mail about the PDF sale falls into this category. You can opt into or out of these on your Privacy Settings page.
- Informational e-mails related to partner companies, which includes special announcements related to non-Paizo products that we think our audience should be aware of. We use this one very, very rarely—in fact, I can't even remember the last time we used it. You can opt into or out of these on your Privacy Settings page.
I've checked your account, and you're already opted in to all of these. If you're not getting them sometimes, you should check your personal spam filters, or enquire if your mail provider is doing any server-level spam filtering on your behalf.
Personally I think that Paizo did a heck of a lot to try and advertise the fact that their PDF's were 35% off. They sent out a special e-mail, they advertised it in their weekly newsletter and they put banner ads about it on their website.
Personally I can't see how you can complain about what they did. It's like putting a "no advertising mail" sign on your letterbox, buying a pizza at your local pizza place at full price complaining to them that everyone else has a discount coupon but you don't (even though there were also coupons in the store on the counter available to use). It's not the pizza place's fault you chose not to make use of their coupons. They tried to let you know that were there.
In the same respect, it's not Paizo's fault you didn't use the PDF coupon. It was advertised in 3 different places (as well as there being a lot of talk about it on the messageboards). Personally I think you should consider yourself fortunate to be credited the difference to your account. Even if you did miss out on the discount there are a lot more polite and respectful ways of bringing it up than the way you did in your opening post.
Olaf the Stout
Personally I think that Paizo did a heck of a lot to try and advertise the fact that their PDF's were 35% off. They sent out a special e-mail, they advertised it in their weekly newsletter and they put banner ads about it on their website.
Personally I can't see how you can complain about what they did. It's like putting a "no advertising mail" sign on your letterbox, buying a pizza at your local pizza place at full price complaining to them that everyone else has a discount coupon but you don't (even though there were also coupons in the store on the counter available to use). It's not the pizza place's fault you chose not to make use of their coupons. They tried to let you know that were there.
In the same respect, it's not Paizo's fault you didn't use the PDF coupon. It was advertised in 3 different places (as well as there being a lot of talk about it on the messageboards). Personally I think you should consider yourself fortunate to be credited the difference to your account. Even if you did miss out on the discount there are a lot more polite and respectful ways of bringing it up than the way you did in your opening post.
Olaf the Stout
Amen brother - I'm of the same mind on this...
Paizo did everything right here; offered a sizable discount in the first place, advertised it, got community buzz, sent out emails notifying us and [in this case] have been good enough to retro-discount some of the PDFs in question. Comparing them to WOTC is pretty low to be honest, and definately unrealistic.
I for one have nothing but good things to say about the service you guys provide.
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I know you weren't looking for a refund, but I have retroactively applied the discount to your order and credited the remainder to your Paizo account.
As for how we got the word out for this particular sale, there was a direct e-mailing (cited above), and the weekly newsletter. There was a news item in our store blog, and there is the banner ad which rotates in on the front page. The banner was not put up there as a result of your post, there are a number of ads which cycle though every time you load the main page.
I'm sorry to hear that you didn't hear about the sale before you made your purchase. I assure you that this was not due to duplicity on our part.
thanks,
cosYou guys just continue to amaze me.
CHA 22
I'll second that!
I know you weren't looking for a refund, but I have retroactively applied the discount to your order and credited the remainder to your Paizo account.
....
thanks,
cos
'Paizo & Pathfinder', the 'Peanut Butter & Chocolate' of 2008-2009!
I agree that Paizo is awesome, but it would be convenient if they could make the discount automatic. I can only presume it is not an easy changing of code.
I can haz amasement? Plzkthx!
Why my prehistoric furry friend here tries to say (as far as I can decipher it) is that amazement is appropriate here.
Being subjected to that much vitriol apropos of nothing really would have caused many companies to think "we might have done it out of goodwill, but if he wants to be like that, he can go to the lower plane of his choice". I know I would have been sorely tried to respond that way. And I know that if anybody compared me to wizards like that, I'd have called for the meadow just outside town, at dawn, and you get to choose the weapons.
But they went ahead and did it anyway.
Where was the problem, anyway? There was a coupon sale, you didn't see it, you paid full price, and when you found out later, instead of asking nicely (or neutrally) whether you can get in on the action, you went ballistic. Lay off the vinegar.
My personal guess for the choice of coupon over automatic: It was a lot less hassle. The store system might not take kindly to temporary price changes.
In the end, it made no difference, since Paizo went ahead and applied the rebate.