Sharaya's page

What an awesome surPrAIZO!

Congratulations, y'all!
Looking forward to seeing how this develops.

Hi Christina,

Thanks for the notification. I have cancelled all of your subscriptions. You should get an email that confirms that change.

If we can help with anything else, please let us know.

Thanks!
~Sharaya

Hi Blazinganima,

I'm sorry for any confusion with that. It looks like the goblins in the system may be getting confused about how much store credit to use.

I've moved these items to a new order and reapplied the store credit, so help reset things. You should get an updated order confirmation email for that soon (order #5383746). Hopefully that will go much more smoothly the next time the warehouse generates a batch of packing lists.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

Hi Azazyll,

Thanks for the notification. That subscription has been cancelled.

Thanks!
~Sharaya

Hi Jacob,

I'm sorry to hear that! I've added a replacement copy to your sidecart.

Can you please email some pictures of those misprints to us at customer.service@paizo.com? (Preferably with a link back to this thread for reference.)

Thanks!
~Sharaya

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in August

•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #133: Secrets of Roderic’s Cove (Return of the Runelords #1)

•Pathfinder Campaign Setting: War for the Crown Map Folio

•Pathfinder Player Companion: Heroes from the Fringe

•Pathfinder Maps: Pathfinder Flip-Tiles: Forest Starter Set

•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —

•Pathfinder Pawns: Dungeon Decor Pawn Collection

•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: The Reach of Empire (AP #1 of 3)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: —

•Non-subscription Paizo Products•
• Pathfinder Flip-Mat Classics: Seedy Tavern

•Subscription Product by other Publishers•
•Comics: Spiral of Bones #5
•Battles: —
•Legends: —

•Non-subscription Product by other Publishers•
•Miniatures: —

•Authorization (Order Spawning) Date: Thursday, August 9th Tuesday, August 14th + Friday, August 17th
•Begin Shipping Estimate: Monday, August 13th Friday, August 17th Monday, August 20th Tuesday, August 28th
•End Shipping Estimate: Wednesday, August 29th Friday, September 7th (please see latest update post here)
•Street Date for Paizo Products: Wednesday, August 29th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Hi All!

We don't normally work on the weekends, but the 3 CS reps who stayed behind have been in to help with back end booth support for Gen Con, and try to wrangle some of the influx of emails and posts from everything going on right now.

That said, the inbox is filling up much more quickly than we can defeat it.

We will do our best to get everyone taken care of as quickly and as well as we can, but that will take some time.

We hope our party will be back to full strength sometime next week, after people start trickling back in from Gen Con.

Your patience and understanding is greatly appreciated!

Ok I think I am in trouble for the Beta order. I don't show any order number for my order. I have 1 pending order on my account but I can't find a way to check what the pending order is as it does not show in order history.

Help!

I've identified the problem and will be sending you an email.

Due to limited staffing resources, and the need to provide back up support for the Gen Con Booth, the customer service phones lines will be closing at 12:30pm PST on Friday, August 3rd.

I'm revising my statement from yesterday, as the Gen Con booth is needing more support from our end than anticipated. Our phone lines will be closed today and tomorrow. We'll check voicemails as soon as we have some breathing room to do so.

Phone hours should resume as normal on Monday, August 6th.

Thank you for your patience and understanding! <3

Subscription update: We just got word from the warehouse that they have finished up subscription shipments! (Or, at least everything that was shippable as of this morning).

If you haven't gotten your subscription shipping notification yet (and are not sure why) please let us know in a new thread or an email.

Thanks!

Hi Justdeath,

Thanks for the notification. I have cancelled your Pathfinder Maps subscription. You should get an email that confirms this change to your account. Cancelling at this time also cancels the pending order. If you would like that reinstated to be the last to ship, please let us know.

Thanks!
~Sharaya

Hi Loki_Thief,

I'm sorry to see that change didn't stick in the system! I'll send you an email with some more information about this.

I'm sorry to see that we haven't gotten to your email yet! Our CS team is actually very small and this time of the year is incredibly busy even (even busier this year because of the preorders) so it's taking us a while to get caught up on everything.

Thanks!
~Sharaya

Hi Demiurge,

Please email consignments@paizo.com for help with this.

Thanks!
~Sharaya

I'm having the exact same problem (Order #4793047). It's frustrating.

I've emailed them twice about it. Their payment process has been declining my card since Friday.

It looks like Diego responded to your email earlier today and we have since been able to successfully charge the order.

Hey guys,

I've added a new payment card but now I've gotten a second declined notice from you about the old card.

Paizo Order # 4783145 Will Be Canceled Soon

When I hit the change button on the order the screen refreshes but nothing changes. I don't wanna miss out on the Beta pre-orders. I've replied to the emails but gotten no responses...

Can someone PLEASE help?!?!

Hi Vern,

It looks like I got to your first email in the inbox earlier today. Sorry for the delay! We have lot to work through right now.

Thanks!
~Sharaya

Hi Ryan,

Thanks for the notification. This order has been cancelled.

Thanks!
~Sharaya

Hi Matt,

Thanks for the update. It looks like we have, indeed, been able to successfully charge it.

I'm not sure what's going on with the extra 46 cents. I'm trying to investigate that and refund the difference to your store credit, but my system is being a bit stubborn. Things are really busy here right now, so if you haven't heard back from me about this by the end of next week, please post a reminder.

Thanks!
~Sharaya

Hi Jim,

Sorry we haven't gotten to that email yet!

I'm sorry to see that order 5237113 hasn't shipped yet. It looks like it somehow got submitted without a shipping method, so it hasn't been able to finish processing.

I've combined those items with your July order. You should get an updated order confirmation email soon.

Thanks!
~Sharaya

Did you change the card on the My Subscriptions page, or just add it on the My Payment methods page?

I'm trying to make sure the order is set to use the new card, but it looks like the same card is still set as the preferred card on your My Subscriptions page.

Thanks for the update! I was able to authorize the card successfully. You should see that get finalized tonight or tomorrow.

Hi Kevin,

Thanks for the notification. I have cancelled your Pathfinder Campaign Setting subscription.

Thanks!
~Sharaya

We will be trying cards again periodically, but the system has to know that it need to try again. Please let us know when you're ready for us to try again.

Thanks!
~Sharaya

Hi Lyfett,

It's not on backorder, but we don't currently have enough inventory in the warehouse and need to get more in from the supplier. It should get added to the next possible subscription order after we get more in.

Thanks!
~Sharaya

It looks like it was for the playtest books, but the system had an odd error and wasn't able to send a confirmation email. I have given things a poke and will send a confirmation email.

Thanks!
~Sharaya

Hi Karl,

Unfortunately, we do not currently have an estimate for when those will be available.

Sorry for any inconvenience.

~Sharaya

Hi Andrew,

It looks like that did not move out of your sidecart yet because we are waiting for more to be available from the supplier.

It should be combined with your next possible subscription order after we get more in.

Thanks!
~Sharaya

Hi Patrick,

Thanks for letting us know. I've cancelled your subscriptions and you should get an email that confirms that change.

Hope your raise works out how it supposed to!

Thanks!
~Sharaya

Hi kaishakunin,

Thanks for the notification. I have set your Starfinder subscriptions to be cancelled with the Armory as the last product that will ship.

Thanks!
~Sharaya

Hi scottamemnon,

Thanks for the update. I've suspended your order until July 24th.

If we can help with anything else, please let us know.

Thanks!
~Sharaya

SirTrottsalot,

The system hadn't tried it again since we haven't started shipping just yet.

I was able to authorize the new card successfully. You should see a shipping update sometime between this afternoon and the 27th.

Thanks!
~Sharaya

Hi John,

I'm sorry for the mix up with that! I've reinstated your Pathfinder Adventure Path and Pathfinder Comics subscriptions. Your July order for those items has also been reinstated.

Thanks!
~Sharaya

Something went wrong in the system so these didn't get added as line items to orders. However, the warehouse will still be including them in packages.

Hi cartmanbeck,

Thanks for the letting us know about that. I've generated your July order (including the comics) and will send you an order confirmation email.

Thanks!
~Sharaya

I've made that change and will send you an updated order confirmation email.

Thanks!
~Sharaya

Thanks for checking. We're looking in to this.

Hi glubtier,

Thanks for the notification. I have cancelled your subscription so that War for the Crown #6 will be the last book to ship to you.

Thanks!
~Sharaya

Hi Gendail,

Thanks for the notification. I have cancelled your Starfinder subscriptions and the pending order.

Thanks!
~Sharaya

The cheapest option to ship it in one box is USPS Priority Mail at $13.81. Does that change work for you?

Thanks! You too!

Hi scottamemnon,

We can cancel it, or we can also just suspend the order to ship at a later time.

Please let us know which you would prefer.

Thanks!
~Sharaya

Hi!

I've moved your order to your sidecart!

Thanks!
~Sharaya

Hi Sarcastic Salami,

Thanks for the notification. I have cancelled your Starfinder RPG subscription. You should get an email that confirms this change. The order for the Armory has also been cancelled.

Thanks!
~Sharaya

so if its early aug and we didnt get the packages we should contact you guys about a refund yes?

I'd recommend giving things at least a few business days after the 2nd, as packages can get delayed for so many different reasons. If it hasn't shown up, we'll see what we can find about what's going on, and then go from there to figure out the best resolution.

Hi Dusbringer,

Thanks for the notification. I have cancelled your Starfinder RPG subscription.
You should get an email that confirms this change.

Cancelling at this time also cancels the pending order. If you would like that reinstated to be the last to ship, please let us know.

Thanks!
~Sharaya

Hi Overshadowedone,

Thanks for the notification. I have cancelled your Starfinder RPG subscription. You should get an additional email that confirms this change to your account.

Cancelling at this time also cancels the pending order. If you would like that reinstated to be the last to ship, please let us know.

Thanks!
~Sharaya

Hi cardboard_box,

Thank you for letting us know. I have changed the card and will send you an updated order confirmation email.

Thanks!
~Sharaya

Hi AsmodeusUltima,

Thanks for your feedabck. I'll pass that along.

As we do not have a way to do what you would prefer, I have set your Maps subscription to be cancelled after Pathfinder Flip-Mat Multi-Pack: Forests. which cancels the Map Tiles from you order. You should get an updated order confirmation email for your July order.

Thanks!
~Sharaya

Playtest preorders update:
We very close to being able to restart processing payments for playtest orders, but didn't quite make it there today. Looking like it should be able to start sometime tomorrow morning/early afternoon.

Hello Haunted Jester,

Thanks for the notification. I have cancelled your Starfinder Adventure Path subscription. You should get an email that confirms this change to your account.

Thanks!
~Sharaya

Hi Rauol_Duke,

I've changed the shipping method on your order and will send you an updated order confirmation email.

Thanks!
~Sharaya