Erik Keith's page

Mika,
If the players manage to overcome this brutal adventure, would they be considered Vampire Survivors? :)

I appreciate the follow up!

This time I believe I've been able to trace the error back to its root and resolve it for your current cart as well as future orders going forward.
It looked like an Asmodean legal loop had made its way into the local Abadaran practice, twisting it away from their original intent and corrupting the process.

If this doesn't fix it going forward though reach out and I'll follow up accordingly!

- Erik Keith

Greetings James,

I was able to track down and resolve the primary issue causing the problematic behavior the websites been giving you.
You should now be able to place the order, if it gives you any trouble let me know and I'll review and assist further.
- Erik Keith

We have a fix prepared for the issue and I expect us to launch it next week. I'll let the respective thread know as well. Thanks again for bringing it to my attention.

Thank you for bringing this to my attention Corwin, I'll review where this occurred in the code and get a resolution underway asap.

Greetings Organized Play!
With yesterday evenings release users should now see Replay points available for use in Organized Play. On a personal note, thank you for your patience everyone. I've written up a small explanation of the new features:

Where to see your replay points:
GM/Event Coordinator Tab of the Organized Play page, they should manifest after clicking "Refresh Points".

"You have X Replays":
You should now see the addition of Starfinder, Pathfinder 1E, and Pathfinder 2E replay points available on your Pathfinder Society GM/Event Coordinator tab. Please note that replay point types don't display unless you've earned at least one replay point of that type.

Updated Reporting:
Org Play games for PFS1E/Core, PFS2E, and SFS should now come in 3 reportable conditions, One-Time Playthrough, Replayable, or Consumes Replay. ACG scenario reporting doesn't use replays.

One-Time Playthrough:
This scenario grants credit to the players first character to complete it. No special text displays when this type of scenario is being reported.

Replayable:
This scenario grants credit for each characters first playthrough. When selecting sessions of this scenario types the UI will display "This scenario is replayable and will grant credit each time it is reported to a new character."

Consumes Replays:
A player receives credit on the first character they play through this scenario. Additional characters can earn credit playing through this scenario by consuming 1 available replay point.
When reporting scenarios of this type a checkbox to consume replays should be available in the reporting UI, only check the box if the player is using a replay point.
The same character can never receive credit for the same scenario twice. When selecting sessions of this scenario types the UI will display "Players replaying this scenario may consume a replay point to gain credit on each character's first playthrough."

A reported consumes-replay scenario should grant credit, however it will deny credit and quote the player has already received credit for the scenario under the following conditions:
The character has already played through the scenario before.
The player is out of replay points and cannot consume one to receive credit, in which case it should reference the original playthrough.

Granted Replay Points:
Yesterday we granted replay points to Organized Play users. Users with reported sessions for any Org Play type (PFS1E, SFS, PFS2E) should automatically receive 2 replay points for that respective Organized Play type. In addition to this, users should have received an additional 2 replay points per 50 reported player seats for each Org Play type. In addition to this future newly registered PFS ID's should come preloaded with 2 replays of all Org Play types.

Purchasing additional replay points with Achievement Points:
I believe Alex should be making replay points available for purchase in the near future through the use of achievement points. At that time you'll need to select a character in order to purchase replay points, but they can be used by any character. This was a limitation of how boons currently require an associated character in the code, and we plan to, when time permits, implement character neutral boons which Replay Points will fall under.

GM / Reporter Specific Notes:
All "Consumes Replay" scenario seats default to not consume a replay and must be checked to use one. There currently isn't a safeguard against reporting a replay point to be consumed on a players first playthrough of a consumes-replay scenario. If this happens you can delete a misreported seat and save and the system will properly refund the player back the Replay Point that was consumed for them to use when actually needed.

Greetings Minidude,

The password reset functionality should now be working properly and send you a password reset email when prompted. Feel free to give it another try at this time.

- Erik K

Hello Everyone!

If you're trying to add a free PDF to your cart and encountering an error today know we're actively working to resolve the issue and hope to have it fixed as soon as possible.

This appears to be caused by a data state where PDFs are added to your shopping cart before you sign into the website. If you sign in, remove the PDFs from your cart and then try readding them from the product page it should let you automatically add them to your My Downloads section where they can be accessed.

Thank you for your patience while we work to address this!

- Erik K

Thank you for your patience Phredd,

While in review against this issue we found some other behavior in the Org Play code that needed to be updated in tandem. I'm hoping to have this code live by the end of the day, and I thank you again while we work to get this resolved.

Thank you for bringing this to our attention Phredd,

We've been able to identify what's causing the error and are working to resolve it at this time. The fix will require us to push a small code roll, so we'll likely have this bug fixed early next week. I thank you for your patience while we get the issue resolved.

Thank you for bringing this to our attention Balacertar, we were able to identify the issue and resolve it just now. The website should now be back to normal, but I'm keeping an eye out for any other oddities.

Let me know if you encounter any other issues!

- Erik K

Hey Jerriko!

I was taking a look into the issue and was able to reproduce the erroneous behavior you were seeing. I've gotten it documented and was able to jostle your shipping options a bit. If you want to review your available shipping options I suspect it should now default to "Ship with Subscriptions". If it gives you any trouble though please let me know here and I'll assist you further. Thanks for letting us know about this!

A friend I frequently went hiking with mentioned he had been gifted a book for a new RPG beta that had been released at GenCon. He let me borrow the book and I reveled that they had taken my favorite RPG and made it even better. l fell in love with Pathfinder.

It wasn't until a few months later I discovered that the company making it, Paizo Publishing L.L.C., was also responsible for some of my favorite childhood memories, namely reading Dungeon and Dragon magazines with a friend while on coastal road trips, and imagining how hilarious* it would be to die to things like a calzone golem, straight out of the oven. As soon as that clicked it was like having your favorite superhero remove their mask revealing that you've known them all along. I've been a fan ever since.

We just finished rolling back the code to the previous build, you have my personal thanks for bringing this to our attention.

In short, we pushed a small change that was intended to improve email performance yesterday afternoon, but a number of the fixes and improvements that are currently being QA'd managed to catch a ride with it to the live website. We've reverted the build to the previous one and things should be working as they were previously. We've identified how it happened and should prevent it from happening again.

Thanks again!

- Erik K

Andrew W: Empiñatas are the chalupacabra's favorite food.

Thank you for letting us know about this Fedor. I'll make sure we get this issue documented and added to our list of things to fix. I have a few ideas as to what might have caused this.

- Erik K

I've created a ticket for this so we can address it once we get back from GenCon. It looks like if a single product triggers the code for the previous purchase note, it displays for all products on the order, just as you noted.

Thanks for letting me know about this Dropbearhunter. :)

Good news everyone!
Your missing PDFs have been rounded up and placed in your My Downloads page at this time. I suspect most of you should have just received an email as well, but it never hurts to mention something here as well. Thanks for letting us know about this!

Thanks for your patience everyone. In addition to Katina, I'll be taking a look into this to see what might have happened. More information (or an email telling you you have new downloads) as I get to the bottom of this.

- Erik K

Another good option is to click the Focus button up at the top right side of the messageboards. This will cause the page to only display threads they've visited before, and will likely make Welcome To The Guard much easier to see.

Thanks for letting me know about this, I've documented the bug. We're currently in con crunch for PaizoCon so it might take a bit to get it resolved, I appreciate your patience in the meantime!

Hey all,
We just implemented a small code roll. Website performance has been improved in the following manner:

Organized Play Improvements:
We've improved the speed sessions load and sort at when using the revision options to the left of the PFS Sessions page.

On the Organized Play Summary tab the "Show Sessions" drop down for individual character sessions will sort by date first, and Player/GM second.

Removed Depreciated Code
Removed some old UI code that would periodically attempt to say hi, and then just kind of loiter in an awkward manner making the experience uncomfortable for everyone.

Resend Verification Email Option
Users will now find a link available to resend an account verification email in the case that the first one doesn't arrive. This can be found on the login screen.

Hey again!

We currently have a fairly packed launch for our next release, but afterwards I think we'll have some time to fit some QoL improvements into the next build. I'll see how difficult it would be to get it into that release. I can't make any promises, but I can at least make some noise regarding it. :)

- Erik K

Thank you for the feedback Shaventalz!

I see exactly what you're talking about and I've gotten it documented in our bug queue. I can't make any promises as to how soon we'll have it resolved, but know that we do have it on the radar and we'll get to it as soon as we can.

- Erik Keith

Greetings again MrsParker,

Syrinscape was able to get back to me over the weekend and I was able to forward you the missing key via email this morning. Let me know if I can assist you with anything else!

- Erik K

Hey Wei Ji,

We're currently investigating. I'll shoot you a private message tomorrow morning so I can verify which threads suddenly shifted to this behavior to see if we can track down a pattern. Thanks as well for letting us know about this!

- Erik K

Greetings MrsParker,

I've been able to populate the code for one of the two soundsets, however the other one does appear to be having trouble. You should be able to claim the initial redemption code on your My Downloads page at this time. I've reached out to Syrinscape to get the second redemption key, I'll send you an email with a follow up in the mean time. Thanks for checking in with us about this!

- Erik K

That functionality should now be implemented. :)

Greetings everyone,

We just rolled new code to reenable navigation of the product review tab ensuring that any page of the product reviews are accessible. As noted in the threads subject most product pages will now default to loading with the Product Review tab.

We'll be doing another release in the near future to reimplement the previous behavior, ensuring that the Product Discussion tab is the primary tab to load on a product page again. Thanks for your patience folks!

- Erik K

We just rolled some new code to resolve the issue with the Product Review tabs being locked on page one. You should now be able to navigate to any page of a products review section again.

Due to this update pages will currently default to the product review tab, we should be doing another small follow up code release to implement the previous behavior, which is ensuring the product page defaults to the product discussion tab.

Thanks for your patience folks!

- Erik K

Erik Keith wrote:

We've pushed through a likely solution to the issue at this time. If you see it persist please let us know. Thanks again for bringing this to our attention folks!

I'm wondering if the code fix is responsible for putting my Lists out of order. Right now they look like they might be in order of most recently added to/changed, instead of their original order.

The hotfix attempt didn't have any code changes involved so I doubt it's the culprit in this particular case, I'll take a look at that and get it documented as soon as possible.

Thanks everyone, I'll kick this back into review and we'll see where the remaining outliers are.

Hey folks, we should now have this resolved. If you see it persist please let us know. Thanks again for bringing this to our attention!

We've pushed through a likely solution to the issue at this time. If you see it persist please let us know. Thanks again for bringing this to our attention folks!

Currently we're planning for one more code roll before the end of the year, I'll see if we can get this issue resolved at that time. Thanks for your patience everyone.

Glad to have you back!

Thanks for bringing this to our attention, the team has been made aware and we're currently looking into it. I'll update you all when we have more information!

I have a few ideas of what's might be causing this. The tech team has been made aware of this particular behavior and we're currently investigating the exact cause. I'll keep you updated as we progress.

Hey Pogie,

The website has 15 years worth of custom code tying everything together into a giant ball of intertwined cause and effect relations. We're very careful about the changes we make and test them thoroughly, but the slightest change can easily result in something completely unrelated to the area of revision breaking in an unexpected way. I test for these sorts of thing specifically with every revision, but even then it's absolutely possible something can still get past, as new revisions affect things in new and undesirably exciting ways.

Hey there Amaranthine,

We have this on our list of current issues to address, I thank you for your patience while we get the Download tab back in working order. Until then all of your products should still be available on your My Downloads Page. Thanks again for letting us know about this.

- Erik Keith

Hey Steve!

We don't have a mass deletion tool for private messages at this time, so deleting them one at a time is the best option available. I'll add a feature request to be able to select multiple posts for deletion at the same time for future site improvement. Thanks for checking with us!

Hey Kurt!

Your GM Stars, Novas, and Venture Agent status should appear next to your name whenever you post in a forum thread under the Organized Play section. In sections of the forums outside of that your subscription information should populate instead. Hope that helps clarify!

- Erik Keith

Just going to bump this every so often until it gets fixed or someone yells at me.

Thankfully we just fixed the bug preventing people from yelling, no joke. I'll get this added to our outstanding issues, thank you for letting us know about this Jhaeman!

Perception: 1d20 + 4 ⇒ (9) + 4 = 13 *Listens to see if he can hear people shouting.*

I'd like to give you all a big thank you while waiting for us to get that resolved.

Oh jeez you're absolutely right. I'll get this documented so the team can get it fixed asap. Thanks for letting me know about this!

- Erik K

Thanks for letting us know about that Phredd!

We've taken steps to resolve the issue. If you check back in on it you should find it to be performing normally now. Thanks!

- Erik K

Greetings Gayel,

I see that you were able to successfully able to place your order earlier this morning. Don't hesitate to let us know if something likes this pops up again, we're always glad to take a look.
- Erik K

Hey GreySector, it looks like I need permission to see that picture, but I'll get this documented as well in our bug tracker. With GenCon looming it'll probably be a bit before we can get this resolved, but I've made sure it's on the list of things that need investigation going forward.

- Erik K

Thanks for doing that Hmm,

I have this reported in our bug tracking software, now it's just a matter of how soon someone can jump on it.

- Erik K

Hello you two!

We're looking into both issues made mention of here, David could you let me know which browser you're currently using for tracking the indismissable cookie message?

The PDF emails should have retained their previous settings for if we should send them or not based on what your previous email option was, we're looking into it currently.

- Erik K