Syrinscape serial code not retrievable


Customer Service


I purchased two of the Starfinder syrinscape sound packs for my husband for Christmas but when I click "fetch serial number" the page reloads and I can't get the code. Judging from the CS forums this is an ongoing problem.

Can someone from CS please reach out to me when you all are back in the office? Thanks and Happy Holidays!

Paizo Employee Software Test Engineer

Greetings MrsParker,

I've been able to populate the code for one of the two soundsets, however the other one does appear to be having trouble. You should be able to claim the initial redemption code on your My Downloads page at this time. I've reached out to Syrinscape to get the second redemption key, I'll send you an email with a follow up in the mean time. Thanks for checking in with us about this!

- Erik K


Hi Erik,

I sent an email to follow up but I'm going to post here as well. My husband and I were able to get the first code to work but have not heard from you regarding the second code since the 26th. Do you have any updates for us? Thanks!

Erik Keith wrote:

Greetings MrsParker,

I've been able to populate the code for one of the two soundsets, however the other one does appear to be having trouble. You should be able to claim the initial redemption code on your My Downloads page at this time. I've reached out to Syrinscape to get the second redemption key, I'll send you an email with a follow up in the mean time. Thanks for checking in with us about this!

- Erik K

Paizo Employee Software Test Engineer

Greetings again MrsParker,

Syrinscape was able to get back to me over the weekend and I was able to forward you the missing key via email this morning. Let me know if I can assist you with anything else!

- Erik K


Pathfinder Adventure Path, Rulebook Subscriber

Sorry to revive a dead thread, but I am having the same problem with the Dragons Demand key I purchased...

Paizo Employee Customer Service Representative

Hello Shwaazi,

I'm sorry about the delay in getting back to you. I had to acquire a code from Syrinscape. It seems this particular soundpack is having ongoing issue, and we will be investigating.

I have sent an email to the email address on your account with a new redemption code. If you have any questions or concerns, please let us know. Thank you!

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