Aaron Highcolor's page

On my side the single file is 51.49 MB. Maybe try downloading it again?

It’s that size for me now too, but that’s still like twice the size they usually are.

Yeah, I don't get it. Book 6 of Blood Lords is only 25.1 megs. Wish someone would actually fix it.

Why is it nearly a 190 megabyte download for the single file choice? That’s almost 10x the size of others.

Why is this book so big?

I saw a post about shipping hoping to be completed by today. I'm assuming that's the end of the July orders and not August (since my is again still pending).

I hope the new CS people work out, but it also sounds like that they need more warehouse help.

Eh it happens. Does not suppress my excitement for a new product. Just have more time to develop backstory

Unfortunately for some of us it happens a little too often.

Aaron Highcolor wrote:

Still pending. This is really becoming an ongoing issue with Paizo.

Really only since covid ive noticed. With states shutting down etc. Hopefully they just give us the pdf on street so I can use it next week. Think it's too late now to hope it'll arrive for tommorow game sadly. Time to RP a ghost lol

It’s been like this for awhile for me. I’ve only gotten my AP book on or before street date 2 times in the past year. Now I won’t get it until we’ll after street date (since it’s still pending and it won’t come off pending until Monday at the earliest, and since it’s cross country and tends to sit in Washington for a good 3-5 days before being sent on).

But I’ll have the APG before then because I’ll pick it up from my FLGS.

Still pending. This is really becoming an ongoing issue with Paizo.

My order has been pending for over 2 weeks. Can I get an update on this please, since street date is now about 4 days away.

Any idea how the warehouse is going to be impacted?

Aaron Highcolor wrote:

Oh boy....another month, another snafu....

The order creation stopping and starting like this is not unusual. We have enough accounts in our system that occasionally one has an issue that causes the process to hiccup. When we run it on a Thursday, it's not often a thing that folks notice. But since it stretched over the weekend, it's more noticeable.

I'm only referencing the fact that there has been some kind of issue for the past 3 months. I fully expect a delay with Seattle basically being shut down right now.

Oh boy....another month, another snafu....

I think the answer is yes, especially with all the issues that they've been having lately.

Wish I had something worth trading. I did just get the one that lets you play a formoian, ghoran or cat guy.

When I hit "add to cart" button, I get the message: "Your request has produced an error." I've tried it on my phone, on a laptop and my ipad, and I get the same result every time.

Is there a scenario that grants this boon? If so, can someone tell me which it is please?

Matopi Golem wrote:

I wish we could just consistently get the PDFs in a predictable time frame. I don’t understand why they’re married to the ship date in the first place.

The other option is street date.

You say that, but that’s went I’ve been getting mine recently.

Ugh. Why is there always an issue with my orders?

Yeah, I'm in the 28% PF2 AP and 37% GMG not fulfilled...sigh...

It’s better than seeing the books in the stores before you get your copy. That was me last month.

2 days left...last batching it again!!! LOL

One of my top 3 favorite Starfinder podcasts! Adam and the crew are entertaining and keep the storyline engaging and moving along. from me!

One of my top 3 favorite Starfinder Actual Play podcasts! Adam and the crew do a good job of being entertaining.

Can you please remove the skittermander pouch? I had previously asked to have it removed from my sidecart. I replaced it with a green one in my last order.

Thanks?

Pretty sure it’s been asked, but is Age of Ashes on the near horizon?

Please clear my sidecart. Thank you in advance.

Aaron Highcolor wrote:

Steve Geddes wrote:

When you elected to “ship with your subscriptions” a month ago, the implicit choice you made there was to receive it late but pay less in shipping overall. Presumably you would have been fine with that if things hadn’t conspired to cause delays and if you’d been first out the door a week and a bit ago.

There is a very common misconception that subscribers will get their shipments early. So operating under that sssumption, many people choose to bundle their items assuming they’ll at least get them...

I would take a bit of issue with this statement though. When I placed my order 12/10/19, I was not given a choice to have it shipped then or later. It was automatically moved to a side cart. So, at least in my case, I didn’t make that choice on my own. It was made for me.

Again, please read this as “advice from a long term customer trying to help” not “shut up, you don’t really have a problem”. I can totally empathise - I’ve had every conceivable problem with paizo’s ordering system over the years!

That selection of automatically sidecarting items is a customisable default setting (or technically, I think it just remembers what you did last time) but I’ll admit the shipping selection process is easy to skip past (it’s the second button in the three or four step process you see when you place an order).

I think you were given the option but didn’t realise it. (If that second square wasn’t showing then something has gone seriously wrong).

Quote:

My order is still pending, and I know for a fact that it isn’t a payment problem because the funds have already been take out of my account (with no confirmation email). I have been told it can take up to 24 hours to get access to the PDFs, so the waiting game continues.

I’m glad Sara has come on with an update today, but it would’ve been nice to have been informed that there was a large backlog of emails to be answered instead of leaving a lot of people to sit in frustrated

...

I know you said it Steve, but it was then reiterated by Joan. I took yours as intended, the 2nd did not go over as well, as it comes across differently when it’s from “an official representative.”

The 2nd button was there, I did pick the standard shipping (the cheap one). I don’t recall there being any indication of a side cart (there wasn’t when I ordered the GMG the other day). That’s the frustrating part. I ordered a few things for my son (who’s now gone out of state back to school again), so he won’t get what I was hoping to be a Christmas gift until May now.

Hello Aaron,

It looks like Diego got you sorted earlier today. I'm glad to see it. If you have any further questions or concerns, please let us know.

Once again, Diego is the MAN!!!

When you elected to “ship with your subscriptions” a month ago, the implicit choice you made there was to receive it late but pay less in shipping overall. Presumably you would have been fine with that if things hadn’t conspired to cause delays and if you’d been first out the door a week and a bit ago.

There is a very common misconception that subscribers will get their shipments early. So operating under that sssumption, many people choose to bundle their items assuming they’ll at least get them...

I would take a bit of issue with this statement though. When I placed my order 12/10/19, I was not given a choice to have it shipped then or later. It was automatically moved to a side cart. So, at least in my case, I didn’t make that choice on my own. It was made for me.

My order is still pending, and I know for a fact that it isn’t a payment problem because the funds have already been take out of my account (with no confirmation email). I have been told it can take up to 24 hours to get access to the PDFs, so the waiting game continues.

I’m glad Sara has come on with an update today, but it would’ve been nice to have been informed that there was a large backlog of emails to be answered instead of leaving a lot of people to sit in frustrated silence. I have raved about the quality of Paizo’s customer service in the past. Anytime prior I’ve had an issue, it’s been handled in a matter of hours, from shipping updates to replacing missing orders. So, to be honest, the communication (other than being told “just expect it to go out on the last day and you won’t be disappointed”) has been disappointing.

Where did you communicate? Best, I think, is to call them during working hours, second is to send 'em an email, third to make a new post about the order in the customer service forum. Posting elsewhere (this thread, for example) comes in a poor fourth.

Email.

Aaron Highcolor wrote:

Yoshua wrote:

Aaron Highcolor wrote:

Mine is still pending, no charges processed and no shipping notice and it’s supposedly the last day for shipping. I will hold on to hope that it’s actually processed today.

Gonna be honest. The shipping end date is fluid. They only have so many people working in their warehouse shipping items out and alot of items to ship. If people are sick, there are snow days. It can and does get bumped.

Wouldn't hold fast to the 'last' day, as even if they got past the 'last' day they will still keep shipping after. Hope yours gets in the post soon :D

How long after they’ve taken the money does it usually take to process? Really wanting to read my AP.

Mine took 24 hours, ish. Basically it is considered completed as soon as their shipping department flags the package as shipped.

Mind you, I had a non subscription order sit pending for 1 or 2 weeks this month and I originally ordered it like December 15th. I doubt that their Sub orders are going to sit like that but when I asked why they explained there was 1 item in the order holding it up. But even after it was charged it sat there for quite a bit before shipping.

Mine has been since 12/10. My biggest frustration was the lack of response to any communication concerning my order.

Aaron Highcolor wrote:

Mine is still pending, no charges processed and no shipping notice and it’s supposedly the last day for shipping. I will hold on to hope that it’s actually processed today.

Gonna be honest. The shipping end date is fluid. They only have so many people working in their warehouse shipping items out and alot of items to ship. If people are sick, there are snow days. It can and does get bumped.

Wouldn't hold fast to the 'last' day, as even if they got past the 'last' day they will still keep shipping after. Hope yours gets in the post soon :D

How long after they’ve taken the money does it usually take to process? Really wanting to read my AP.

Mine is still pending, no charges processed and no shipping notice and it’s supposedly the last day for shipping. I will hold on to hope that it’s actually processed today.

Hi Customer Support,

This order shows as pending since Jan 13.

Can you let me know what the delay is?

Regards,
John

Holidays, inventory and snow days. That’s the answer they’ve given.

I moved the estimated end of shipping date to Wednesday, January 29. I'll reevaluate and try to update on Monday.

Is this still accurate?

January shipping is still ongoing, yes? So if our order is still "Pending", that's nothing to worry about?

It goes through Wednesday. Which will then be 10 business days since my confirmation email was received.

Aaron Highcolor wrote:

At this point, I’m just going with the assumption that my order won’t be sent until the 29th. Which means I won’t have access to the pdf any earlier than I could buy it off the site.

I’ve found it better to always focus on the final day when looking at these threads. I used to look at the first day of shipping and see how early I might get stuff, but it tended to make me anxious as the days ticked by. Now I always think of the last day as “I should see it ship.by then” and I am sometimes pleasantly surprised.

True, but when shipping for February starts 11 days after the last day for January....I really do think they’ll both show up real close to each other.

At this point, I’m just going with the assumption that my order won’t be sent until the 29th. Which means I won’t have access to the pdf any earlier than I could buy it off the site.

When does February ship? I may get them roughly the same time it feels.

Sara Marie wrote:

They'll be printing more of the bulk labels tomorrow afternoon/evening for some overtime shipping on the weekend.

I spent the majority of Thursday (when I wrote that) thinking it was already Friday. I believe those labels are expecting to be generated this evening.

And if they aren’t, then they wait until next week, correct?

I recently had to update my card. Was wondering if this could be why my order is still pending. Card has been updated and changed under my subscriptions.

Man, I wish I had gotten a response to my forum post or email that I had sent about my order.

captain yesterday wrote:

kinderschlager wrote:

unless paizo ships on the weekends, at this point i shouldnt expect gods and magics i ordered back in december to make it on time anymore, should i?

:(

I believe they are planning on working overtime this weekend to get orders ready for pickup on Monday.

Which has the fringe benefit of getting subscribers their PDFs tomorrow rather than on Monday.

What a great benefit that is...if you get it then. The shipping window has been extended until Wednesday, which means subscribers could get it the same time it’s released into the wild for pdf purchase.

unless paizo ships on the weekends, at this point i shouldnt expect gods and magics i ordered back in december to make it on time anymore, should i?

:(

It will probably be at your FLGS first.

Aaron Highcolor wrote:

Rysky wrote:

Aaron Highcolor wrote:

Sara Marie wrote:

I moved the estimated end of shipping date to Wednesday, January 29. I'll reevaluate and try to update on Monday.

So does that mean if it’s been pending since 1/14, I’ve had items ordered since 12/10 from the sale and a subscription item, it could be mid next week before it ships now?

Correct, same as me.

I’ve never had to wait almost a month and a half with Paizo before.

It's pretty much always this way for December/January.

Got my December subscription stuff right away. I'm still waiting on the December order that was automatically put into my sidecart (I didn't realize it, it didn't give me any options) and my January subscription stuff. I'm going to bet with the way my luck has been, since the shipping stuff has been pushed back to the street date that that's when I'll be charged and my stuff will shipped, since it's been pending since the 14th but I haven't been charged yet for my sub. It'll be at my FLGS before I get it.

Aaron Highcolor:

I put my order from the holiday sale on it's own. If it makes you feel better it ISN'T a part of my subscription and still hasn't shipped yet. Just charged, but not shipped. Here's hoping my holiday order ships tomorrow, subscription hasnt been charged yet, still waiting on that.

I just checked my account. Mine hasn’t charged either.

Aaron Highcolor wrote:

Sara Marie wrote:

I moved the estimated end of shipping date to Wednesday, January 29. I'll reevaluate and try to update on Monday.

So does that mean if it’s been pending since 1/14, I’ve had items ordered since 12/10 from the sale and a subscription item, it could be mid next week before it ships now?

Correct, same as me.

I’ve never had to wait almost a month and a half with Paizo before.

I moved the estimated end of shipping date to Wednesday, January 29. I'll reevaluate and try to update on Monday.

So does that mean if it’s been pending since 1/14, I’ve had items ordered since 12/10 from the sale and a subscription item, it could be mid next week before it ships now?

My order (Order 10307770) has items I ordered on December 10. So I’ve been waiting going on a month and a 1/2 for it now.

My order still shows pending and it was submitted on the 14th and its still pending?

Still waiting to hear if AoA has been sanctioned.