Customer Service Representative
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The following information, including dates and expected products, is what we currently estimate and may change.
- Paizo Subscription Products
Adventure Path: #115: Trail of the Hunted (Ironfang Invasion 1 of 6)
& #116: Fangs of War (Ironfang Invasion 2 of 6)
Campaign Setting: —
Player Companion: Monster Hunter’s Handbook
Maps: Flip-Mat: Forbidden Jungle
Cards: —
Roleplaying Game: —
Modules: —
Pawns: —
Adventure Card Game: Mummy's Mask Adventure Deck 6: Pyramid of the Sky Pharaoh & Associated Promo Card(s)
Adventure Card Game Class Decks: — - Non-Subscription Products
— - Subscription Product by other Publishers
Comics: —
Tales: —
Battles Miniatures: —
Legends: Curse of the Crimson Throne #3: Escape from Old Korvosa Moved back to March - Non Subscription Product by other Publishers
— - Authorization (Order Spawning) Date: March 9th
- Begin Shipping Estimate: March 13th
- End Shipping Estimate: March 24th
- Street Date for Paizo Products: March 29th
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
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Yay! Double episode month! And a new AP to boot! Can't wait!
i was wondering i was wanting to add the card game to my subcriptions if i add it now i wont be billed yet till net month right?
There is a chance that there could be authorization on the card when the order is submitted (which would expire). It will not be charged until your order ships.
Yay! Double episode month! And a new AP to boot! Can't wait!
Ha, I love double AP months.
I've always found it hard to picture Katina delivering bad news. Now I know what it looks like. :(
Wow this is really a thin month.
I've always found it hard to picture Katina delivering bad news. Now I know what it looks like. :(
Then you also know what it looks like when she delivers a pun, because puns are bad news!
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Katina, you are greatness. You read my mind on the dates:)
The following information, including dates and expected products, is what we currently estimate and may change.
- Paizo Subscription Products
Adventure Path: #115: Trail of the Hunted (Ironfang Invasion 1 of 6)
& #116: Fangs of War (Ironfang Invasion 2 of 6)
Campaign Setting: —
Player Companion: Monster Hunter’s Handbook
Maps: Flip-Mat: Forbidden Jungle
Cards: —
Roleplaying Game: —
Modules: —
Pawns: —
Adventure Card Game: Mummy's Mask Adventure Deck 6: Pyramid of the Sky Pharaoh & Associated Promo Card(s)
Adventure Card Game Class Decks: —- Non-Subscription Products
—- Subscription Product by other Publishers
Comics: —
Tales: —
Battles Miniatures: —
Legends:Curse of the Crimson Throne #3: Escape from Old KorvosaMoved to April- Non Subscription Product by other Publishers
—- Authorization (Order Spawning) Date: March 9th
- Begin Shipping Estimate: March 13th
- End Shipping Estimate: March 24th
- Street Date for Paizo Products: March 29th
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed...
I assume that the auth process has started? If it hasn't, then there is something weird going on with my subscription page.
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Customer Service Representative
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Update again: After some confusion with street dates and whatnot, the Legends #3 disc set has been moved back to this month.
As for the auth, we're still getting ready and poking some things to make sure that everything is okay. We should be cutting loose in a little bit.
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Update again: After some confusion with street dates and whatnot, the Legends #3 disc set has been moved back to this month.
All is forgiven, Katina.
Letting the order spawning loose. If you see something weird, let us know.The Weather Channel is showing a current temperature of 59 degrees and says it's going to snow tomorrow. That seems pretty weird.
With a major temperature drop, there is nothing too weird about that.
What is really weird is that my local weather forecast is predicting up to 3 inches of snow with the temperature in the upper 30s.
That's not weird, either. Anything under about 40 (depending on humidity) can be low enough for snow - it just won't last long, though if it is coming down fast enough, you'll get accumulation before it melts off.
FYI, it has been my experience that your subscription page gets kinda wonky during order spawnage. It's like the process removes your current order/shipment, ignores your sidecart (mine got stuffed into April), and moves on until they finish and you get your email notification.
Yup, see my above post as well. Give it a day or so for the order spawn to finish.
FYI: I have posted the "what the heck happened to my order!?" concern in the past as well. :)
Hi Sara. I have a pending order with orders merged, shipping costs calculated and sidecart included but I didn't get an email. That seems a bit unusual.
I didn't even break my sidecart this time.
Mine still looks all doomed and stuff. I'm pretty sure it's because of my anticipation (no, not sweet).
It is, not sure what happened. But it looks like its a fluke. I'll send the email shortly.
No worries, Sara. It just arrived thanks. Apologies to whoever gets to pack that one.
Mine arrived. Phew!
Oddly mine arrived about 24 hours after it was timestamped as being sent. The Internet can be weird sometimes.
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Customer Service Representative
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Hey folks!
It looks like the auth finished over Friday night, so we *should* have generated all of the subscription orders. We're still picking through to make sure we find and correct any issues that may have cropped up before we give our warehouse the all-clear. Let us know if you see anything that looks off so that we can take a peek.
Thanks!
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Customer Service Representative
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That is crazy I never got the authorization email. Did the Authorization finish?
Hi Brad,
Thanks for letting us know! It looks like your books were still in your sidecart, but I've pushed them out into their own order, so you should be receiving a confirmation email for that in just a moment. Feel free to look over the email to make sure that everything is correct, and just let me know if anything needs to be changed.
Thanks!
Katina
I've just noticed my downloads were made available yesterday, but I haven't received a shipping email.
Since I've recently had a small mail server problem, I'm wondering if maybe there has been a bounce for this email?
Ok, I found out why I wasn't getting email, my domain catchall was misconfigured. m(
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Customer Service Representative
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Ok, I found out why I wasn't getting email, my domain catchall was misconfigured. m(
Hi Zaister,
Good to hear that you figured out what was causing the issues! I just wanted to verify that your items did ship out yesterday, so they should be on the way as we speak. Just let me know if there is anything we can help out with. :)
Thanks!
Katina
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Customer Service Representative
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Hey everyone,
Just wanted to let you know what we checked in with our warehouse and they should now be completely done shipping subscriptions. If you still haven't received your shipping notification, let us know either by making a new thread in the main Customer Service forum, send us an email, or give us a call to let us know.
Thanks, and have a great weekend everyone!
Katina