No Paizo Plus Points for March Sub Order

[Drago95]

Still doesn't seem to be working for sub orders.

[Brinebeast]

I have been suspecting that might be happening but haven't heard anyone else mention it so I wasn't sure. I also thought maybe it gets added annually? I am confident the store team will get it sorted out.

[Kopfgesicht]

I contacted CS every month and every month they kindly gave me the paizo points for my sub order.

[0xTJ]

I haven't paid too much attention to the gold I was collecting, aside from using what I had initially for $20 here and there, but now I see why I didn't have enough gold to use $20 coupons on my two recent large orders during the Spring Clean Sale. I don't seem to have gotten any gold for any physical purchases since Nov 26th 2026, when it was added for purchases old store purchases. That's for both subscriptions and one-time orders.

I've got the occasional increase from digital-only orders, but those are relatively small amounts.

[Cori Marie]

It is mentioned as a known issue here

[Brinebeast]

Cori Marie wrote:

It is mentioned as a known issue here

Thank you Cori Marie that was a very helpful link! For convenience I am copy/pasting the relevant part below

It looks like any missing subscription gold should eventually populate in our accounts, but we can contact customer service if we would like to access it sooner than later.

From Jim Butler
"Paizo Plus Gold: We’re aware that some of you haven’t received your gold for recent purchases. We're working on an update to resolve this issue once and for all. Once this update occurs, Gold will be awarded when an order reaches the Completed status. We’re also updating past orders so they move into Completed where appropriate. We’ll post another update once that work is finished. If you want to use gold right away and are missing some, please contact the customer service team and they can fix it for you."

[Nicolas Paradise]

I hadn't been tracking since the initial previous years was finally added at the beginning of the system.

I am still holding out that a system is put in place to auto spend gold on society or bulk purchase the season at the end of the year.

I am happy, non-subs are finally getting rewards but I hate that it turned a long standing multisub reward into a game that expires.

[Maya Coleman]

Just as a word for the wise here (though thank you to Cori Marie for linking Jim's response), for specific questions like this that relate to your order or your subscription, we recommend you send those directly to Customer Service (via [e-mail]) so they can see it, in addition to posting if you find that necessary! We really can't resolve issues like this on the forums or be of much help besides directing you there, [i]which/[i] by the way makes me feel bad, because I wish I could help you more ㅠㅠ On the other hand, though, it does help to put optics on an issue to let us know if is IS a known issue or not, so doing both is the best way to help us and yourselves in the long run! It puts you in the best place to be helped as well as helps us research if the issue is a one off or one that needs more long term resolution. Anyway, just wanted to point this out for the future!