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Any update on this? having the discount on the foundry vtt stuff was a big reason I have been subscribing for many years. I haven't bought all the foundry vtts because i figured I would get the discount and buy when i was going to run. Something should have been said to existing subscribers that this was going away as now if I want to buy the foundry vtt modules, I will be paying double what I was before. I would have at the very least have bought multiple modules if I'd known this was going away. Very, very big issue to your existing, loyal subscribers.
Seconding this
This is sort of an odd question. With the previous reissuing of remastered books like Guns & Gears and The Treasure Vault, I did not order the remastered print version but pdfs of both showed up in my downloads - I presume because I purchased both original versions through my subscription.
I had no intention of purchasing a second physical copy of Dark Archive. Should I still be seeing that remastered pdf arrive in my library?
Going to ask this one again, since we're on the edge of the release of Dark Archive.
Going to ask this one again, since we're on the edge of the release of Dark Archive.This is sort of an odd question. With the previous reissuing of remastered books like Guns & Gears and The Treasure Vault, I did not order the remastered print version but pdfs of both showed up in my downloads - I presume because I purchased both original versions through my subscription.
I had no intention of purchasing a second physical copy of Dark Archive. Should I still be seeing that remastered pdf arrive in my library?
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Sorry if this question has been asked already, but are the old reviews ever going to be coming back to the store? I used to use them pretty extensively and I'm hoping to use them again one day.
Community & Social Media Specialist
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Sorry if this question has been asked already, but are the old reviews ever going to be coming back to the store? I used to use them pretty extensively and I'm hoping to use them again one day.
As of right now, we're not able to bring them back. In what way did you use them? Is there some other way we can find this resource for you on the new website?
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Choosing to unbundle the deal with Foundry VTT, or failing to provide a discount to those who purchase one or the other, is quite frankly, a slap to the face for those of us who use virtual options. It's a real shame, because as a person of Asian heritage, I was super excited about running Season of Ghosts, and had been in the middle of telling the story for my players, whom I meet with online. I personally do not see myself making purchases until this is resolved. It's not only not fiscally smart, it flies wholly in the face of having a customer centric company. Please remember who your player base and supporters are, the players who love and craft this hobby, before it is too late.
Further, I wrote a comment for the AP I purchased saying as much, and it has not posted. My rating is valid, and my opinion matters. I am not a troll or spamming or scamming. I am simply a customer who loves Paizo as a company, and feels that things are pointed firmly in the direction that I may have to rethink my stance on things.
You guys were the champions of the players. You guys stood up for us and gave us an amazing world, and had inclusive groups, diverse characters, and a wonderfully lovely perspective that the players and the communities came first. Please do not lose sight of that.
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Community & Social Media Specialist
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Choosing to unbundle the deal with Foundry VTT, or failing to provide a discount to those who purchase one or the other, is quite frankly, a slap to the face for those of us who use virtual options. It's a real shame, because as a person of Asian heritage, I was super excited about running Season of Ghosts, and had been in the middle of telling the story for my players, whom I meet with online. I personally do not see myself making purchases until this is resolved. It's not only not fiscally smart, it flies wholly in the face of having a customer centric company. Please remember who your player base and supporters are, the players who love and craft this hobby, before it is too late.
Further, I wrote a comment for the AP I purchased saying as much, and it has not posted. My rating is valid, and my opinion matters. I am not a troll or spamming or scamming. I am simply a customer who loves Paizo as a company, and feels that things are pointed firmly in the direction that I may have to rethink my stance on things.
You guys were the champions of the players. You guys stood up for us and gave us an amazing world, and had inclusive groups, diverse characters, and a wonderfully lovely perspective that the players and the communities came first. Please do not lose sight of that.
I have pinged the Foundry Team about this for you! Hopefully they can take a look and give you some insight!
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I have pinged the Foundry Team about this for you! Hopefully they can take a look and give you some insight!Choosing to unbundle the deal with Foundry VTT, or failing to provide a discount to those who purchase one or the other, is quite frankly, a slap to the face for those of us who use virtual options. It's a real shame, because as a person of Asian heritage, I was super excited about running Season of Ghosts, and had been in the middle of telling the story for my players, whom I meet with online. I personally do not see myself making purchases until this is resolved. It's not only not fiscally smart, it flies wholly in the face of having a customer centric company. Please remember who your player base and supporters are, the players who love and craft this hobby, before it is too late.
Further, I wrote a comment for the AP I purchased saying as much, and it has not posted. My rating is valid, and my opinion matters. I am not a troll or spamming or scamming. I am simply a customer who loves Paizo as a company, and feels that things are pointed firmly in the direction that I may have to rethink my stance on things.
You guys were the champions of the players. You guys stood up for us and gave us an amazing world, and had inclusive groups, diverse characters, and a wonderfully lovely perspective that the players and the communities came first. Please do not lose sight of that.
All due respect, and not meaning to sound in any way negative, but I don't know if the Foundry team can do anything about this? I am speaking specifically about the Paizo store and Paizo's website regarding the choice to go with a storefront or model that does not allow for bundling of the Foundry VTT + PDF of items. Either it is true that the store doesn't support that as a function and Paizo should have thought that through before approving the change to the new store, or should have thought of an alternative, or it's true that what I mentioned in my previous pose about Paizo is coming to pass: that the company is shifting from its longstanding support and even championing of its player base in support of what seems to be simply pursuit of more money. This is not how you go about doing that.
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Community & Social Media Specialist
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All due respect, and not meaning to sound in any way negative, but I don't know if the Foundry team can do anything about this? I am speaking specifically about the Paizo store and Paizo's website regarding the choice to go with a storefront or model that does not allow for bundling of the Foundry VTT + PDF of items. Either it is true that the store doesn't support that as a function and Paizo should have thought that through before approving the change to the new store, or should have thought of an alternative, or it's true that what I mentioned in my previous...
To be clear, I meant the Foundry Team on our staff. We have specific members of our Tech Team who work on Foundry. They will know if the store supports this as a function, so I'm trying to get an answer for you from the right people by getting their eyes on it!
We in no way wish to insinuate that we don't wish to champion our player base. The team will let us know what the reasoning was!
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Community & Social Media Specialist
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I'm looking at the my subscriptions for March, and I see that the Starfinder Maps is not reflecting the Cantina map. Is the Cantina map delayed?
The map is not delayed, so I would reach out to the Customer Service Team about this! Have you already contacted them?
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We've talked about this in a few other threads, but it probably bears repeating: the loss of FVTT + PDF bundles and discounts on FVTT products based on PDF ownership are both 100% due to technical limitations of our new storefront, not a deliberate business decision. This is just one of the unfortunate side effects of moving from a legacy store application that's been built entirely in-house to an off-the-shelf solution that lacks some of the bespoke functionality that's been developed over the past 20 years to address Paizo's unique business needs. Our technology team has been working with (and will continue to work with) the external BigCommerce team to address as many of these shortcomings as possible, and we're currently weighing the pros and cons of a few possible solutions, but we're not quite there yet.
As far as your review is concerned: it's hard to say for sure what happened with that, but we'll look into it! If it was originally posted on the old storefront, we unfortunately weren't able to automatically migrate any of those to the new platform, but you can certainly re-post it if you'd like. I can assure you, though, that nobody at Paizo is out there arbitrarily deleting reviews, even if they're less positive than we might hope (unless they're completely irrelevant, needlessly abusive, filled with links to questionable vitamin supplements, or otherwise inappropriate, obviously).
I will also second Maya's assurance that we absolutely intend to continue championing our player base wherever we can. We may not currently be able to offer the PDF-related bonuses we could before, but we have been striving to include additional production value in our latest FVTT module releases that we hope will help to make up the difference while we get everything sorted out!
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We've talked about this in a few other threads, but it probably bears repeating: the loss of FVTT + PDF bundles and discounts on FVTT products based on PDF ownership are both 100% due to technical limitations of our new storefront, not a deliberate business decision. This is just one of the unfortunate side effects of moving from a legacy store application that's been built entirely in-house to an off-the-shelf solution that lacks some of the bespoke functionality that's been developed over the past 20 years to address Paizo's unique business needs. Our technology team has been working with (and will continue to work with) the external BigCommerce team to address as many of these shortcomings as possible, and we're currently weighing the pros and cons of a few possible solutions, but we're not quite there yet.
As far as your review is concerned: it's hard to say for sure what happened with that, but we'll look into it! If it was originally posted on the old storefront, we unfortunately weren't able to automatically migrate any of those to the new platform, but you can certainly re-post it if you'd like. I can assure you, though, that nobody at Paizo is out there arbitrarily deleting reviews, even if they're less positive than we might hope (unless they're completely irrelevant, needlessly abusive, filled with links to questionable vitamin supplements, or otherwise inappropriate, obviously).
I will also second Maya's assurance that we absolutely intend to continue championing our player base wherever we can. We may not currently be able to offer the PDF-related bonuses we could before, but we have been striving to include additional production value in our latest FVTT module releases that we hope will help to make up the difference while we get everything sorted out!
All due respect, even if what you are saying is 100% accurate, it does not answer the core of my question. If Paizo knew they needed to update their store, which I am not objecting to, why did they not consider this as part of the process? If there were technical limitations for this particular avenue, would there not be other options for pursuit of a storefront that would allow Paizo to continue with what they had been doing?
It feels, and I am of course only able to speak for myself, but I can't imagine that I am the only one who feels this way. It feels like a slap in the face. I love you guys, and am inclined to believe you when you say it is simply a technical issue, but it doesn't make sense. There is a lot of questions and perception surrounding such an announcement. You guys have a great community. Please don't throw it away. I'm asking you directly: why was this not considered?
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I'm looking at the my subscriptions for March, and I see that the Starfinder Maps is not reflecting the Cantina map. Is the Cantina map delayed?The map is not delayed, so I would reach out to the Customer Service Team about this! Have you already contacted them?
I haven't contacted them. Quite frankly, the need of it exhausts me. Since the new site, I've had to work through customer service every month. I find myself put in a position where I feel like I'm forcing Paizo to follow through with your part of these scheduled transactions.
I'm just about fed up with it all.
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It is now Tuesday, in the afternoon, albeit early on. I have not received any kind of response regarding my question, which I think is founded, regarding why the choice was made to switch to this particular store if features for your customers, especially the virtual tabletop users and digital content purchaser, we're not included or available. Why did you you guys choose to do this when the forgone conclusion would be that your customers who do take advantage of the digital content and Foundry VTT bundles were not going to be able to enjoy the same perks that they used to? If it was a business decision, at least be honest with it. Telling us that we matter while blaming a technical issue does not do anything to assuage us.
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Digital Products Manager
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It feels, and I am of course only able to speak for myself, but I can't imagine that I am the only one who feels this way. It feels like a slap in the face. I love you guys, and am inclined to believe you when you say it is simply a technical issue, but it doesn't make sense. There is a lot of questions and perception surrounding such an announcement. You guys have a great community. Please don't throw it away. I'm asking you directly: why was this not considered?
Since you asked me directly, I'll give you the best answer I can, with the caveat that I can't speak for Paizo as a whole and was not personally involved in the webstore transition beyond some basic conversations at the very beginning, so the following shouldn't be treated as anything more than one person's opinion.
Ultimately, I think it comes down to the regrettable fact that there is no single off-the-shelf software solution that could have addressed every one of Paizo's unique business needs to the same degree that our legacy system did, and that therefore the transition team needed to pick and choose between what was an absolute necessity for launch and what features could be researched and hopefully implemented later. Paizo's FVTT module releases have obviously been a huge success and super popular with the community, but ultimately they do make up a substantially smaller part of our business than print books and subscriptions, so if a choice had to be made, it only makes sense to focus on the latter first. I guess that would make it a "business decision" in the sense that priorities had to be chosen that would best serve the business as a whole.
I recognize that this probably isn't really a satisfactory answer, inasmuch as so much of it boils down to "the platform that ended up getting picked because it was the best all-around fit for Paizo's needs doesn't have the same support for digital products out of the box that our old one did, so we launched without it and now we're working on adding it back in", but that's really all there is to it. The fact that BigCommerce lacks native support for the functionality that a lot of our existing digital offerings relied upon, like digital bundling and discounts based on product ownership, is frustrating and disappointing, both to the community that enjoys those products (like you) and the people inside Paizo whose jobs are focused on producing and putting them on sale for you (like me). The good news is that our dedication to the underlying philosophy which motivated us to offer those options in the first place, which is that you shouldn't have to pay full price again just to have the same content in another format, hasn't changed, and we remain committed to finding a way to offer that kind of value again. Which probably also qualifies as a "business decision", for whatever that's worth.
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Since you asked me directly, I'll give you the best answer I can, with the caveat that I can't speak for Paizo as a whole and was not personally involved in the webstore transition beyond some basic conversations at the very beginning, so the following shouldn't be treated as anything more than one person's opinion...
FINALLY!
This is the kind of straight talk that I, and I imagine others, have needed since the new site launched. It truly feels like we've all been handed a tall glass of "Grandma's Tea" and been told over and over that the real tea is being considered and may come later.
Why this sort of direct communication and acknowledgement of the shortcomings of this new site hasn't been put out by Jim Butler as a blog post to get in front of all these issues feels like a missed opportunity for building trust and patience with the community. We are capable of understanding constraints and extending grace, but only when there is transparent communication.
Jim's Known Issues post was a good initial effort, but it's limited scope hindered it's utility. The abandoned functionality and broken "features" of the new site have been well documented on these forums. Why isn't there a Paizo managed post that tracks these many issues along with projected progress towards implementation or correction?
Than you, Andrew. Thank you very much.