Please remove outdated Customer Service information

[Ravingdork]

To my knowledge the Customer Service forum and phone number have been defunct for over a year. Instead people must rely on sending emails to [e-mail].

Yet, the old contact information and instructions are still plastered all over your site, giving newcomers to Paizo the impression that you are unresponsive to their needs.

Please remove the outdated information from your site so as to avoid confusion and unnecessary losses in your growing customer base.

[Cori Marie]

I've pointed this out multiple times, with links to the places in the FAQs where they appear, and have gotten no response.

[TriOmegaZero]

I’m only surprised there aren’t more posts like this considering the difficulties navigating the site. I guess even with the increased traffic the customer base is still small.

[Totally Not Gorbacz]

Maybe there's some obscure law from 1965 that requires the business to display their phone number regardless if they're operating it or not?

[Dancing Wind]

If you clicke the "Help" button in the site header (on EVERY PAGE), you are taken to the FAQ page
FAQ

The very first question on that page is How do I reach customer service

As of this exact moment, the entire answer to that question is

FAQ wrote:

You may contact our customer service department at [phone] (Monday–Friday, 10 AM–5 PM Pacific Time), e-mail us at [e-mail] or create a new thread in the customer service forum.

And the words "customer service forum" are linked to

paizo.com/paizo/messageboards/paizo/customerService

which resolves, without any further popup or splash page, to the front page of all the paizo forums.
https://paizo.com/community/forums/paizo

People have been asking for years for that FAQ to be edited to provide accurate information.

[SomeRantingGuy]

What, come on, no rational person could have issue navigating this masterpiece of a website! It's so clearcut and well maintained. Anyone complaining about it must just be ignorant.

[Totally Not Gorbacz]

SomeRantingGuy wrote:

What, come on, no rational person could have issue navigating this masterpiece of a website! It's so clearcut and well maintained. Anyone complaining about it must just be ignorant.

Crapping on somebody's business doesn't raise your chances of them breaking with their default policy and refunding a product which you bought due to your error—quite the opposite.

[SomeRantingGuy]

Totally Not Gorbacz wrote:

SomeRantingGuy wrote:

What, come on, no rational person could have issue navigating this masterpiece of a website! It's so clearcut and well maintained. Anyone complaining about it must just be ignorant.

Crapping on somebody's business doesn't raise your chances of them breaking with their default policy and refunding a product which you bought due to your error—quite the opposite.

Just got it exchanged for the version I wanted, with an assurance they'll look into the faulty voice messaging on their service line. They also just removed the defunct links to the customer service line. Which, apparently, has been noted and asked for action by this community for over a year now, only just finally being fixed today.

So, by my measure, that's Raising Hell - 1: Asking Nicely For An Update - 0. But hey, you have fun sneering.

[TOZ]

Well, you definitely don't need my humble bundle codes then.

[Anguish]

Kudos to Paizo for going beyond the terms of sale, while simultaneously being berated by a caustic customer.

[SomeRantingGuy]

Anguish wrote:

Kudos to Paizo for going beyond the terms of sale, while simultaneously being berated by a caustic customer.

My interactions directly with customer service have been nothing but polite. The failures of a company at large should never be taken out on the rank and file. If it's your position that I had no issues worth addressing, I'd question your reading comprehension. If your issue is tone policing, then I couldn't conjure a care with a specialization in the school.

[Cori Marie]

You realize that posting the way you have is also addressing their rank and file right? Your posts have not been polite.

[Dancing Wind]

SomeRantingGuy wrote:

My interactions directly with customer service have been nothing but polite. The failures of a company at large should never be taken out on the rank and file.

Website moderators are usually one of the lowest paid positions in a company. They have to read every vile post that is reported, engage with it, and make a determination of whether or not it violates the site's rules. On the Paizo site, that job falls to the Customer Service team.

If you think the rants you posted in the forums were "nothing but polite", then you might want to ponder why your entire thread was removed. And who was forced to read everything you wrote before that decision was made.

Hint: it wasn't the "company at large".

[Jonathan Morgantini]

As the issue has been taken care of, this thread is no longer needed and will be locked.