Hello, I'm trying to contact customer service to cancel my pawns subscription but nobody answers (after pressing 1 to speak to a representative) and the voice mailbox is full.
Should I be doing something else?
Thanks!
Should I be doing something else?
How to communicate with Paizo Customer Service.
It's a mess. Everyone agrees, including Paizo staff. You have two options
1) Send an email to Customer Service with the details of the changes you want to make in your order. (shipping address, cancelling a subscription, sidecart items that didn't get added to your subscription order, etc).
You can track where staff are in the email backlog by watching this thread in the Customer Service Forum Customer Service Status Updates
Sending more emails will not get your issue solved any faster, and wastes time for staff to review your multiple emails, and be sure that everyone working on them coordinates their responses. You really want a single person dealing with a single issue, not 2 or 3.
2) Post a new thread in the Customer Service Forum
Don't include any personally identifying information.
Do include your Order Number
Don't add a "me too" to anyone else's thread.
Don't bump your own thread.
Customer Service staff work through forum posts in reverse order that they show up on the page.
Bumping your own thread only puts you at the back of the line again.
Bumping someone else's thread is amazingly rude, since you put *them* at the back of the line again.
You can see by looking at the most recently posted staff responses where they are in the queue.
Not much solace, but that's the current reality.
Hello Rollstreet,
It looks like one of my coworkers got this cancelled for you.