I think it was only the first gen core rulebook and the only book I had problem with Paizo replaced promptly.
They put out this blog in September 2017 as well as a number of statements and discussions by different staff members here on the boards.
There wasn’t a problem with hardcovers (or even one book, in particular). There was an issue affecting part of the initial print run. It’s unlikely you’d get one of those now. However, if you were so unlucky, Paizo would fix the problem as outlined in that blog.
The replacement process is to go back to the retailer who will exchange it and return the defective book back through the distribution chain, if you buy it through your FLGS, amazon or another online retailer and they are unwilling to fulfill that obligation, you should contact Paizo via an email to customer.service@paizo.com (including pictures of the issue and details of where you bought the book) and they will sort it out for you.
Don't order the core from Amazon, if you were planning to. They still have stock from the first printing, as I found out recently. Just last month, every copy, including replacements, was falling apart immediately upon my opening the packaging. I ended up getting it from a local comic shop who had the second printing.
That said, the other books have been fine through Amazon.
You can always contact Paizo customer service if Amazon are sending you dodgy copies and then not replacing them with proper ones. You shouldn't end up out of pocket, no matter where you sourced it from.
I got mine for dming so... ranks in craft duct tape. Totally overpowered. Makes anything.
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I got mine for dming so... ranks in craft duct tape. Totally overpowered. Makes anything.
I reinforced my core rulebook with many layers of clear neon tinted tapes, which has kept it from further deteriorating from heavy use, and given it a rough sort of synthwave aesthetic.