Starfinder subscription switchover glitch?


Customer Service


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Looks like there may have been a snafu in switching from Starfinder pre-order to subscription. Looks like the August shipment is missing Core Rulebook, Incident at Absalom Station, the two flip mats and the Pawns base assortment. the flip-mats and the base assortment are in my sidecart, but the other items are not. Am I misreading, or is there an issue?


Pathfinder Maps Subscriber

I'm having similar issues:
1. No Starfinder products listed under my August or September Expected-to-Ship preview (though Alien Archive appears in October).
2. Starfinder Core Rulebook no longer in my sidecart.
3. Only Starfinder RPG and Starfinder AP listed among My Subscriptions (Starfinder Pawns and Starfinder Maps subs missing).
4. Starfinder Charter Superscriber tag missing from my forum posts.

Customer Service Representative

Sorry I missed these earlier! I'll take a closer look at these on Monday.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Sharaya wrote:
Sorry I missed these earlier! I'll take a closer look at these on Monday.

Still working this? I'm seeing two Core Rulebook Pawn Collections, no Core Rulebook, no Incident at Absalom Station in my side cart and no Starfinder at all in my expected shipments at the moment.

Customer Service Representative

Adam Jung wrote:
Sharaya wrote:
Sorry I missed these earlier! I'll take a closer look at these on Monday.
Still working this? I'm seeing two Core Rulebook Pawn Collections, no Core Rulebook, no Incident at Absalom Station in my side cart and no Starfinder at all in my expected shipments at the moment.

I've done some poking and prodding and your subscriptions should be good now.

If you aren't seeing anything in the expected shipments right now, don't worry about that. That has some display errors that the tech team still needs to look into. As long as all the correct items are in your sidecart, you should have an order get generated for them in August.

Customer Service Representative

ElricS wrote:

I'm having similar issues:

1. No Starfinder products listed under my August or September Expected-to-Ship preview (though Alien Archive appears in October).
2. Starfinder Core Rulebook no longer in my sidecart.
3. Only Starfinder RPG and Starfinder AP listed among My Subscriptions (Starfinder Pawns and Starfinder Maps subs missing).
4. Starfinder Charter Superscriber tag missing from my forum posts.

Looks like Diego got this sorted out in another thread.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Sharaya wrote:
Adam Jung wrote:
Sharaya wrote:
Sorry I missed these earlier! I'll take a closer look at these on Monday.
Still working this? I'm seeing two Core Rulebook Pawn Collections, no Core Rulebook, no Incident at Absalom Station in my side cart and no Starfinder at all in my expected shipments at the moment.

I've done some poking and prodding and your subscriptions should be good now.

If you aren't seeing anything in the expected shipments right now, don't worry about that. That has some display errors that the tech team still needs to look into. As long as all the correct items are in your sidecart, you should have an order get generated for them in August.

Sidecar looks about right now. Not concerned about the shipments -- was concerned that things were in neither shipments NOR sidecart. Thanks!


Pathfinder Adventure, Adventure Path, Lost Omens Subscriber

I seem to be missing my subscription items (maps, etc.). Some items show in the subscription areas, and there's Starfinder GM screen in the side cart, but it's missing maps and other items. Is there a way of addressing this?

Customer Service Representative

Hello Stasi,

You should be able to see them all in your sidecart now.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Diego Valdez wrote:

Hello Stasi,

You should be able to see them all in your sidecart now.

Didn't notice before, but I'm not sure my star finder society subscription items made it over either.

Liberty's Edge

I'm a little worried. I just started the adventure path subscription myself. However it says my first pdf/book will be in october. Am I too late with my subscription to get the first book? Or am I in the same boat as the previous posters?

thank you for your time

Customer Service Representative

Hello Adam,

The Starfinder Society items should be generated to your account on Thursday. If you don't see them on your My Downloads page on Thursday please let us know.

Customer Service Representative

Hello Gibo,

Your subscription begins with Adventure Path 2 (we are sold out of Adventure Path 1, see here). Adventure Path 2 releases in October.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Diego Valdez wrote:

Hello Adam,

The Starfinder Society items should be generated to your account on Thursday. If you don't see them on your My Downloads page on Thursday please let us know.

I'm afraid that I'm not seeing them. I see that the Pathfinder Society items showing up, but not the Starfinder Society items.

Paizo Employee Customer Service Representative

Adam Jung wrote:
Diego Valdez wrote:

Hello Adam,

The Starfinder Society items should be generated to your account on Thursday. If you don't see them on your My Downloads page on Thursday please let us know.

I'm afraid that I'm not seeing them. I see that the Pathfinder Society items showing up, but not the Starfinder Society items.

Hi Adam,

Thanks for letting us know! I was able to do some poking around, and you should have those scenarios granted to your account now. Just let me know if you have any trouble accessing them, or if you have any further questions.

Thanks!
-Katina


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Katina Davis wrote:
Adam Jung wrote:
Diego Valdez wrote:

Hello Adam,

The Starfinder Society items should be generated to your account on Thursday. If you don't see them on your My Downloads page on Thursday please let us know.

I'm afraid that I'm not seeing them. I see that the Pathfinder Society items showing up, but not the Starfinder Society items.

Hi Adam,

Thanks for letting us know! I was able to do some poking around, and you should have those scenarios granted to your account now. Just let me know if you have any trouble accessing them, or if you have any further questions.

Thanks!
-Katina

Hmm, I received the email with the digital purchases (Order 4366228). There is a note for the order reading "This order contains three digital purchases that are not currently available". But each item has a note, "In your downloads". I am not finding them in my downloads. Perhaps they haven't been released yet? Or perhaps I need to wait a day for the server to update? Or perhaps there's still a snafu?

Paizo Employee Customer Service Representative

I think there may have been another button I had to push. Can you see them now?

Silver Crusade

Hiya CS, I hope the GenCon season is treating you well!

I seem to be in the same boat as the folks above with regard to my Starfinder Society subscription, could you kindly take a look for me? No rush, I don't have my first table scheduled yet.


I also have not had my Starfinder Society subscription generate an order yet. If I need to provide additional info to get my subscription and society play rolling, please let me know. Thanks!


Same boat as the former 2!


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Katina Davis wrote:
I think there may have been another button I had to push. Can you see them now?

I can indeed. Thanks!

Silver Crusade

Oh, well for me it's because shortly after posting I received a replacement credit card in the mail; I've updated my payment info on the order and hopefully it should authorize soon!

Silver Crusade

And I'm shipped.

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