Sidecart items not shipping with next subscription

[EJDean]

My Subscriptions page lists my sidecart items as shipping with a later subscription, not the next one (or even the two after that). Is there an issue with the items in my sidecart?

[Diego Valdez]

Hello EJDean,

I only see one item in your sidecart and that item should be shipping out along with your January subscription order.

[EJDean]

Hi Diego,

I'm seeing something different: http://imgur.com/TZPurda

This is the list of sidecart items I'd expect to see, as I decided to add all of order 4144449 to my sidecart. However, I'd expect them to ship with the January subscription.

There shouldn't be only one item in my sidecart.

Cheers,
Evan.

[Katina Davis]

Hello Evan,

Hmmmm, this is kinda weird. We've given your account a poke, and I now see those items in your sidecart, so they should be ready to go with your next subscription shipment. We're planning to start generating those orders tomorrow, so if you receive your confirmation email and don't see them on there, please let us know so we can move them for you.

Otherwise, you should be all set! Please don't hesitate to ask if there are any further questions or concerns that I can help out with in the meantime.

Thanks!
Katina

[EJDean]

Hi Katina,

Thanks for taking a look! It still appears as it did for me, but I'll wait until I receive the subscription order to see if it's all sorted.

Kind regards,
Evan.