Is there a way to cancel subscriptions on our own?

[Berselius]

Is there a way to cancel subscriptions on our own?

[Joana]

No, Customer Service has to do it. You can choose whether to contact them by the forums, e-mail, or phone, however. :)

[Berselius]

Is there a reason behind that?

[Rysky]

*shrugs*

To keep people from spamming getting/canceling subscriptions repeatedly?

[Kalindlara]

I believe it's for data purposes - they want to know why you're cancelling, so they can tell if something needs improvement.

For example, if a bunch of people cancelled their RPG line subscriptions, all citing recent errata, then they would know that it's not just messageboard bluster. If it's due to recent hardship, they can share their sympathies (and they know it's not a quality issue).

[taks]

They are quite responsive through the customer service thread, it should be noted. I ended up with an error on my order last month (my bad due to crappy Internet connection) and they responded and corrected it that day.

[captain yesterday]

I find calling them to be fun and delightful. Bonus points if you can figure out whose turn it is to feed to Kobold that day. :-)

[Rysky]

I got to talk to Cosmo once ^w^

[captain yesterday]

I got Diego, who was a ray of sunshine. :-)

[Rysky]

Oh, and Sharaya and, I think Diego? I know that I've been contacted through email but couldn't remember if I've ever talked to him on the phone...

Regardless, all 3 (yes, even Cosmo) were incredibly pleasant and awesome to chat with.

[Rysky]

captain yesterday wrote:

I got Diego, who was a ray of sunshine. :-)

*nods*

He is.

[Rysky]

I think I've talked with more of them but I can't for the life of me remember exactly who >_<

[Kalindlara]

captain yesterday wrote:

I got Diego, who was a ray of sunshine. :-)

Having met him, he is lovely. ^_^ And does not deserve what happened to him that one time.

I won't say who did it, but it rhymes with "worsty".

[Steve Geddes]

It's like opening a surprise package when you ring Paizo CS and find out who you're going to get to talk to.

Sharaya, Katina and Diego are always excellent.

[Rysky]

Katina!!!!!

I don't think I've gotten the joy of talking with her yet I think.

[Steve Geddes]

Joy is a good word for it. There's often more laughter than one expects in a customer service call. :)

[Rysky]

Aww :3

[Chris Lambertz]

The answers here are fairly close. One of the handful of reasons not touched on here is that we need to be able to manage our expectations for inventory for subscriptions (canceling, holding, and then re-starting on a large scale can cause some hairy logistical problems). Another is that it gives us an opportunity to potentially address an issue that's causing the hold/cancellation. Paizo is generally a very "hands on" company, and we try to treat each subscriber and customer on an individual level to provide the best service we can. I understand that there is definitely a convenience concern, but our Customer Service team is incredibly responsive via email, phone, and our forums.

[Diego Valdez]

Thank you everyone! Reading this thread has been really nice and awesome! I really appreciate all the kind things said here!

[Rysky]

Diego Valdez wrote:

Thank you everyone! Reading this thread has been really nice and awesome! I really appreciate all the kind things said here!

Np ^w^