Order #315700 Disappeared


Customer Service


Hello,

Order #315700 was sidecarted due to an availability issue last month.

It has completely disappeared from my account now. My card was not charged, but I am curious as to what happened.

Thank you!

Customer Service Ray of Funshine

Trying to figure out what happened here. What item was this order for?


Sharaya wrote:
Trying to figure out what happened here. What item was this order for?

I believe it was for The City Of Strangers Non-Mint Edition. I say "I believe" because I ordered a bunch of stuff in a small timeframe and now I'm having a hard time remembering.

The other option is Lost Cities of Golarion.


Just an FYI, I just added an item to my sidecart (Legacy of Fire #6), but the original item (Which I'm pretty sure was City of Strangers Non Mint) still has disappeared into the Astral Plane, or possibly Cosmo took it. You can never be sure about these things. :)

Thanks for your time!

Brian

Customer Service Ray of Funshine

Hi Brian,

After diving into the depths of the system, I was able to find a cancelled sidecart order for Lost Cities of Golarion. From what I can tell, it looks like it was probably cancelled by the automatic cancellation program after inventory was straightened out. I thought this program was supposed to trigger an email to affected orders, but it looks like something may have misfired there.

So, unfortunately, it looks like it was cancelled from the sidecart because we had an inventory issue and do no anticipate being able to obtain more. Sorry about that!

I am not finding an order for City of Strangers anywhere in the depths of the system.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya


Thank you!! Glad to know it got figured out. It explains why when I went back and looked through the pertinent pages why I no longer saw LCoG as available in Non Mint, which is why I then assumed it was City of Strangers.

Glad to see you survived diving into the depths of the system.

Have a great weekend!!

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