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Dear customer service,
I gather that products shipping to distributors in Europe (and thence to game stores) move by boat anyway, so are unlikely to be affected by Eyjafjallajökull's recent activities, but what comfort or hope are Paizo able to offer those European customers who receive direct shipments from Paizo normally?
I think Paizo should feel obliged to to make sure that all shipments that possibly been delayed due to a Volcano that sounds like something from the Cthulhu Mythos are re-routed to avoid said Volcano.
While we are at it, I expect Paizo to predict all future Natural Disasters so we don't have to worry about our books getting delayed.
I am assuming Charles you were being Sarcastic?
I too want Paizo to do something and fast, there is apocryphal ash in my backyard instead of KM #2 in my mailbox!
It's a Trap!
~grins and runs~
I gather that products shipping to distributors in Europe (and thence to game stores) move by boat anyway
Seeing how Paizo stuff usually arrives in game stores here in France before my subscriptions get to my mailbox, I'd rather bet distributors get the books by airmail.
And priority at that (or at least the distributor crates are probably the first things that ship out of the Paizo warehouse when the boat arrives from China).
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Well Paizo? Still waiting...What are you going to do about this!!!!
I think you should send Cosmo to give Eyjafjallajökul a stiff talking to!
That would teach that Volcano Good!
You know that every time someone replies to a post in the CS forum it gets bumped to the bottom of the reply queue? In theory we could just keep replying to this and Cosmo would never get this message.
For what it's worth Eyjafjallajökul is one of those names that if I put it in my game my players would be like "C'mon that's way too goofy to be a real name". Proof that truth is almost always stranger than fiction.
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For what it's worth Eyjafjallajökul is one of those names that if I put it in my game my players would be like "C'mon that's way too goofy to be a real name". Proof that truth is almost always stranger than fiction.
It is my Fault for perpetuating it, but we are misspelling it... It is Spelled..
Eyjafjallajökull
Some how we lost the L...
Ok now that is clear...
Cosmo...Destroy it!!!!!!!
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For what it's worth Eyjafjallajökul is one of those names that if I put it in my game my players would be like "C'mon that's way too goofy to be a real name". Proof that truth is almost always stranger than fiction.It is my Fault for perpetuating it, but we are misspelling it... It is Spelled..
Eyjafjallajökull
Hey you know when you spell it like that it's not goofy at all...
Wait what am I saying, my players would never buy a name like that.
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Well lets put it this way if the flights are cancelled then the mail on those flights will be delayed until flights are able to get through safely again. I live in Newfoundland the land of fog, so when flights are cancelled for 3 weeks we feel it, and my paizo order gets pushed back 3 weeks while it waits in Halifax.
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All
Maybe an idea - and we could try to be less sarcastic here - or at least partly - the sarcastic part makes more fun reading - and try to help.
First of all - nothing Paizo could do in regard to our subscriptions / orders. They are non trackable.
But there is something the customers can do - for other customers. If you are somewhere in Europe and have ordered on the same day - chances are - a packet for you will take a similar time as a package for someone near. At least it gives you some indication.
So here is my 'tracking service' for the UK. To optimize it I have placed order shorthly before eruption, on the day airspace was closed and after air space was closed. How is that for servive to fellow customers (okay - can't avoid some sarcasm myself :)
Notifications received and progress:
All packaged to the UK
9th April - Outstanding (new subscription)
14th April - Outstanding (some minatures)
16th April - Outstanding (ongoing subscription)
So far none (apart of maybe the first) should have arrived even in normal circumstances. But by following these and posting updates here I hope to be able to allow other people to get a better idea about expectations.
On the bright side - I do have access to the PDF files for two of the packages.
There are a few options what will happen ... It gets re-routed via Spain and looses a few days, it sits somewhere until everything works again (could take a few weeks) or ???
Paizo won't know either - but by sharing here we could get a better idea ourselves. Don't think anything Paizo can do.
Thod
Everything is sent per "Airmail"?
Hu, guessed it all would get to Europe per ship.
USPS did away with all non-airmail options (which were cheaper) a few years agoEverything is sent per "Airmail"?
Hu, guessed it all would get to Europe per ship.
Ah, didn't know that.
So.. Guess it's good that there are the free pdfs :)|
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All
I thought I give a quick update:
Notifications received and progress:
All packaged to the UK
9th April - Outstanding (new subscription)
14th April - Outstanding (some minatures)
16th April - Outstanding (ongoing subscription)
Thod
It looks like that the order of the 16th actually shipped 22nd. I also added a new order on the 26th - shipped on the 27th. If you wonder about the number of orders - it's mainly as I started the AP subscription - wanted to take advantage of the rebate and my kids wanted Lini and Harsk to start playing - two figures you seem to be unable to get in the UK right now. And with non-book orders it can be cheaper to have two small orders and not one medium one.
So the update is
Nothing here yet as of yesterday (29th). Well - the Ash cloud seems to have affected orders being send off just ahead of the 5 day closure of air space. It's still too early to say if the delay will be 5 days, 2 weeks or a black hole and they emerge in 4 weeks.
As nothing has arrived yet I can't tell if everything shipped after the re-opening will also be bumped back by a week or if late orders will overtake earlier once or ...
If others in the UK/Europe have recently got shipments - please let us know.
Thod
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Hello,
So far I have not noticed anything unusual. packages arriving nicely.
I just got two myself.
So here is the update:
Send out 9th April - arrived 01.May
Send out 14th April - outstanding as of 01.May
Send out 22nd April - arrived 01.May
Send out 27th - outstanding as of 01.May
The Ash cloud was closing the Airspace between 14th and 20th April here in the UK. While I only have data for my own shipments so far it looks like a shipment just ahead of the cloud got delayed by 2 weeks compared to one after the air space reopened again.
All of this is probably inside the quoted time anyhow - but I know that people do wait for their stuff. And as you have no tracking I find it at least helpful to have some idea of a delay.
Thod
"On the other hand, apparently it's safe enough for a politician to fly to Ireland on an electioneering trip"
Or maybe it's not safe enough - maybe we just don't care if some politicians go up in a plane and don't come back down in one piece :)
This time, the scientists have a better idea what they are facing, I´d guess, so the air traffic is probably not as messed up as the last time.
My latest order shipped on April, 22nd. Usually, it should arrive this weekend or at the beginning of next week. I´ll see...
Stefan
The Volcano huldru is mad at you all.
Send heathy money to succor the Volcano huldru.
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Another update:
Send out 9th April - arrived 01.May
Send out 14th April - outstanding as of 14.May
Send out 22nd April - arrived 01.May
Send out 27th - arrived 13.May (new)
The Ash cloud was closing the Airspace between 14th and 20th April here in the UK. While I only have data for my own shipments so far it looks like a shipment just ahead of the cloud got delayed by 2 weeks compared to one after the air space reopened again.
Looks like my second shipment went into the ash cloud. This one contained some minatures (not flat) - therefore might take longer anyhow?
I will have to wait a little bit longer it seems. But in case you also had something send to Europe in the week of the 14th and are waiting - you are not the only one.
Thod
Just to be safe, your shipments will all go out via train, Charles.
Just to be safe, your shipments will all go out via train, Charles.
I'm seeing a julesvernian underwater transatlantic train before my mind's eye here.
Here's the plan..The British and European Paizonians buy a boat..it doesnt have to be a big boat..we find some sailors amongst us and head for the US..then we take a big rig cross country to Seattle..load up at Paizo and then bring everything back to the boat and sail back travelling round Europe to deliver everything via local mail..it couldn't be any slower than what we have just now..
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Here's the plan..The British and European Paizonians buy a boat..it doesnt have to be a big boat..we find some sailors amongst us and head for the US..then we take a big rig cross country to Seattle..load up at Paizo and then bring everything back to the boat and sail back travelling round Europe to deliver everything via local mail..it couldn't be any slower than what we have just now..
I like this idea !! As long as there is some space left on the boat for a Sultan Gaming table - count me in.
On a different note - I just got the last packet. This one started it's ill fated journey on the first day when the Ash cloud closed the European airspace. 36 days later it finally arrived and was picked up this morning.
Send out 9th April - arrived 01.May (flat envelope)
Send out 14th April - arrived 20.May (packet)
Send out 22nd April - arrived 01.May (flat envelope)
Send out 27th - arrived 13.May (packet)
I hope this did help others who might have been waiting.
Thod
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On a different note - I just got the last packet. This one started it's ill fated journey on the first day when the Ash cloud closed the European airspace. 36 days later it finally arrived and was picked up this morning.Send out 9th April - arrived 01.May (flat envelope)
Send out 14th April - arrived 20.May (packet)
Send out 22nd April - arrived 01.May (flat envelope)
Send out 27th - arrived 13.May (packet)I hope this did help others who might have been waiting.
Thod
And still within the 36 day window!