at least you had chance to!!
I went in this morning and it was all unavailable save 2 items and i didn't want them!!!
ah well
And I only just found out!
I already have Spells & Magic, Into the Green, Into the Blue and Arms & Armour... I really wanted to get a copy of Into the Black!!!
Sigh sand I almost sold off those books but chose to retain them after deciding I was insane to even consider it!
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But why/how can items be removed from my cart while I am shopping?Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.
and the answer to why: I believe this was in response to the Green Ronin sale.. if they didn't do this, we would have people complaining of orders waiting for days and then having 2 of the 3 products drop off because they were out of stock and one book being sent. In some cases it would be the product wanted the least.
Chief Technical Officer
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and the answer to why: I believe this was in response to the Green Ronin sale.. if they didn't do this, we would have people complaining of orders waiting for days and then having 2 of the 3 products drop off because they were out of stock and one book being sent. In some cases it would be the product wanted the least.But why/how can items be removed from my cart while I am shopping?Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.
Actually, in this case, we were selling only in-stock inventory. The Green Ronin situation involved items that were available at our distributor in unspecified quantities in addition to our local stock.
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Actually, in this case, we were selling only in-stock inventory. The Green Ronin situation involved items that were available at our distributor in unspecified quantities in addition to our local stock.and the answer to why: I believe this was in response to the Green Ronin sale.. if they didn't do this, we would have people complaining of orders waiting for days and then having 2 of the 3 products drop off because they were out of stock and one book being sent. In some cases it would be the product wanted the least.But why/how can items be removed from my cart while I am shopping?Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.
Darn - I can't be right all the time .... but if helping you guys out was hitting in baseball I'd have a darn good average
so is that it then? the Bastion Press Sale is over?
no more copies coming in?
Man, am I glad that I took a chance and ordered them all ASAP, once I noticed the sale! Lucky for me, I got in early enough and they are in the process of shipping. Sorry to everyone who missed out on this sale.
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CEO
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But why/how can items be removed from my cart while I am shopping?Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.Well, yeah. I figured that part out.
I guess what I really should have asked was "Why didn't the items in my cart count as 'mine?'"
I guess in the future, it would be better to place an order on everything as soon as possible - and then go over all the orders and see what I want to get or not. And then I can pester Customer Service to adjust them as needed. I just figured items in my cart would be tagged as "temporary unavailable" until I made up my mind or logged out.
I am well aware an online store isn't anything like a B&M store... But this was like other customers taking the items I selected out of my shopping cart as I was walking down the Last Bastion isle.
It does leave a bit of a bitter taste...
Hey Don:
You would be surprised how many people put stuff into their carts and then just leave them there. We used to laugh about creating a graphic interface where we could watch folks shopping on the online store. As people browsed, their avatars would walk around the virtual store with their shopping carts, putting items in as they browsed. Then we realized how absolutely crazy it would get with all the abandoned shopping carts laying everywhere in the store. We have had tens of thousands of abandoned shopping carts in our few years in business, so it really isn't practical to reserve items that are put into shopping carts.
On the topic of getting more of the Bastion Books in stock, I have a phone call tomorrow that will hopefully get us more books to sell. Stay tuned!
-Lisa
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But I imagine your code forces a disconnect of some sort after a time? And there could even be a reasonable time limit - about 4 hours sounds about right to me - in case of necessity.
This way, while some one is shopping, the items in their cart are temporarily reserved while they are still online. If they don't make a purchase, then the item is released back to inventory.
Currently this works because there is no Wish List option, and there isn't any official Save Cart option either. I suspect that forcing a cart clear isn't desirable at this time, but I would say you wouldn't need to reinstate the temporary reserved state on the next log in. That only leaves the extremely rare case of a random loss of connection during a sale - and currently that causes a customer to lose out anyway.
People also hold the phantom carts for days to ensure they have the cash in their accounts before ordering or if they dislike preorders(mentioned multiple times on the boards). I have been logged on from my home computer for months, so if there is a disconnect it might be only with inactivity. Personally I did this while waiting to get/use a promotional code that was good for a month, all month I added things to my cart and then at the end of the month checked out and used the code.
So it becomes a question of do these sales (that are mostly happening just because publishers are switching systems and predict the need for space) trump the everyday shopper or vice-versa?
Could Paizo add a "wish list" function?
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The Bastion sale can also be found here :-
http://www.studio2publishing.com/shop/specials.php?osCsid=d42cbf72b3616f28f f46f7704266fa83
I bought a load of stuff from them when the sale was first announced. I'd rather have bought from Paizo but at the time they weren't involved.
Disclaimer - I haven't confirmed they still have any in stock. I've already got what I wanted!
and if your in the UK they'll charge you $107 shipping for 3 books, i know this because i put three books in my shopping cart and luckily spotted the shipping amount just before i clicked buy.
I wont be using them.
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Chief Technical Officer
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UPDATE!: We've arranged to get more stock, but we don't have guaranteed quantities, so we cannot guarantee that we'll be able to fulfill all orders for products in this sale. We will do our very best to fulfill as many orders as possible on a first-come, first-serve basis, but once the manufacturer is out of stock, we will be unable to get more. Thus, there is a chance that part or all of your order for these products will be cancelled.
Also, these products are all backorders, and may take a few weeks to ship. Our website may indicate shorter transit times—please disregard them.
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UPDATE!: We've arranged to get more stock, but we don't have guaranteed quantities, so we cannot guarantee that we'll be able to fulfill all orders for products in this sale. We will do our very best to fulfill as many orders as possible on a first-come, first-serve basis, but once the manufacturer is out of stock, we will be unable to get more. Thus, there is a chance that part or all of your order for these products will be cancelled.
Also, these products are all backorders, and may take a few weeks to ship. Our website may indicate shorter transit times—please disregard them.
Thanks Vic for the effort you guys put in. I've ordered three products from this sale. We'll see if you manage to fulfill them. Good luck!