Last Bastion Sale.


Customer Service


Listen, I am not trying to criticize you guys in any way. Nor am I complaining.

In fact, I would ask everyone else to keep complaints out of this thread.

But why/how can items be removed from my cart while I am shopping?

I added one item to my cart, and everything was fine. I went to add another item, and the first was removed due to it being unavailable. I almost missed the message as I went to add a third item, and was told that was unavailable.

At this point, the second item is still in my cart, as I look the page over and see everything has reached Out of Stock/Unavailable status except one item. Since I am not interested in the remaining item, I head over to view my cart to take the one item on it out, and it is removed from my cart because it is unavailable.

I am not looking for anything except an answer to the following question:

Why is your system set up like that?

I do not have a problem with how things worked out. Had everything sold out while I was loading the first three items, I would have "put them back" anyway. I am just a bit shocked at the system not being elegant for once. :-)

Grand Lodge

I tried to do the same thing. It's really amazing how fast this sale went. Oh well, perhaps they will restock some products for the sale.


at least you had chance to!!

I went in this morning and it was all unavailable save 2 items and i didn't want them!!!

ah well


And I only just found out!

I already have Spells & Magic, Into the Green, Into the Blue and Arms & Armour... I really wanted to get a copy of Into the Black!!!

Sigh sand I almost sold off those books but chose to retain them after deciding I was insane to even consider it!

Paizo Employee Chief Technical Officer

Don Northness wrote:
But why/how can items be removed from my cart while I am shopping?

Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.

Sczarni

Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens Subscriber
Vic Wertz wrote:
Don Northness wrote:
But why/how can items be removed from my cart while I am shopping?
Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.

and the answer to why: I believe this was in response to the Green Ronin sale.. if they didn't do this, we would have people complaining of orders waiting for days and then having 2 of the 3 products drop off because they were out of stock and one book being sent. In some cases it would be the product wanted the least.

Paizo Employee Chief Technical Officer

Cpt_kirstov wrote:
Vic Wertz wrote:
Don Northness wrote:
But why/how can items be removed from my cart while I am shopping?
Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.
and the answer to why: I believe this was in response to the Green Ronin sale.. if they didn't do this, we would have people complaining of orders waiting for days and then having 2 of the 3 products drop off because they were out of stock and one book being sent. In some cases it would be the product wanted the least.

Actually, in this case, we were selling only in-stock inventory. The Green Ronin situation involved items that were available at our distributor in unspecified quantities in addition to our local stock.

Sczarni

Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens Subscriber
Vic Wertz wrote:
Cpt_kirstov wrote:
Vic Wertz wrote:
Don Northness wrote:
But why/how can items be removed from my cart while I am shopping?
Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.
and the answer to why: I believe this was in response to the Green Ronin sale.. if they didn't do this, we would have people complaining of orders waiting for days and then having 2 of the 3 products drop off because they were out of stock and one book being sent. In some cases it would be the product wanted the least.
Actually, in this case, we were selling only in-stock inventory. The Green Ronin situation involved items that were available at our distributor in unspecified quantities in addition to our local stock.

Darn - I can't be right all the time .... but if helping you guys out was hitting in baseball I'd have a darn good average


so is that it then? the Bastion Press Sale is over?

no more copies coming in?


Man, am I glad that I took a chance and ordered them all ASAP, once I noticed the sale! Lucky for me, I got in early enough and they are in the process of shipping. Sorry to everyone who missed out on this sale.

Paizo Employee Chief Technical Officer

Gary London wrote:

so is that it then? the Bastion Press Sale is over?

no more copies coming in?

We're working on getting more copies, but we can't make any promises yet.


Vic Wertz wrote:
Don Northness wrote:
But why/how can items be removed from my cart while I am shopping?
Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.

Well, yeah. I figured that part out.

I guess what I really should have asked was "Why didn't the items in my cart count as 'mine?'"

I guess in the future, it would be better to place an order on everything as soon as possible - and then go over all the orders and see what I want to get or not. And then I can pester Customer Service to adjust them as needed. I just figured items in my cart would be tagged as "temporary unavailable" until I made up my mind or logged out.

I am well aware an online store isn't anything like a B&M store... But this was like other customers taking the items I selected out of my shopping cart as I was walking down the Last Bastion isle.

It does leave a bit of a bitter taste...

Paizo Employee CEO

Don Northness wrote:
Vic Wertz wrote:
Don Northness wrote:
But why/how can items be removed from my cart while I am shopping?
Copies were still available when you added them to your cart, but they were selling out quickly. As our system detects that items in your cart have sold out, we remove them.

Well, yeah. I figured that part out.

I guess what I really should have asked was "Why didn't the items in my cart count as 'mine?'"

I guess in the future, it would be better to place an order on everything as soon as possible - and then go over all the orders and see what I want to get or not. And then I can pester Customer Service to adjust them as needed. I just figured items in my cart would be tagged as "temporary unavailable" until I made up my mind or logged out.

I am well aware an online store isn't anything like a B&M store... But this was like other customers taking the items I selected out of my shopping cart as I was walking down the Last Bastion isle.

It does leave a bit of a bitter taste...

Hey Don:

You would be surprised how many people put stuff into their carts and then just leave them there. We used to laugh about creating a graphic interface where we could watch folks shopping on the online store. As people browsed, their avatars would walk around the virtual store with their shopping carts, putting items in as they browsed. Then we realized how absolutely crazy it would get with all the abandoned shopping carts laying everywhere in the store. We have had tens of thousands of abandoned shopping carts in our few years in business, so it really isn't practical to reserve items that are put into shopping carts.

On the topic of getting more of the Bastion Books in stock, I have a phone call tomorrow that will hopefully get us more books to sell. Stay tuned!

-Lisa


Thank you for your time Lisa.

I bet I'm coming off as a complainer. I am not trying to, but I bet I am still succeeding.

Lisa Stevens wrote:
We have had tens of thousands of abandoned shopping carts in our few years in business, so it really isn't practical to reserve items that are put into shopping carts.

I get that. That is why I added in the "or logged out" in my previous post.

I haven't seen your website code, and if the Loaf Question thread is an indication of what it might look like, I don't wanna. (I know there isn't any direct relation.) But if I had the opportunity, and an eternity to try my hand at it (You don't want that. It would be ugly - and I hate deadlines. ;-) ) I would keep temporary track of items placed in a cart until the user logged out. Sort of like double column bookkeeping. There is the extreme case of someone staying logged on forever... But I imagine your code forces a disconnect of some sort after a time? And there could even be a reasonable time limit - about 4 hours sounds about right to me - in case of necessity.

This way, while some one is shopping, the items in their cart are temporarily reserved while they are still online. If they don't make a purchase, then the item is released back to inventory.

Currently this works because there is no Wish List option, and there isn't any official Save Cart option either. I suspect that forcing a cart clear isn't desirable at this time, but I would say you wouldn't need to reinstate the temporary reserved state on the next log in. That only leaves the extremely rare case of a random loss of connection during a sale - and currently that causes a customer to lose out anyway.

There could be, instead of or in addition too, a special Sale Item flag that this is tied to... But I think that gets a little unnecessarily complicated.

Anyway, I had the chance to say my piece. Again, thanks for your time.

Sczarni

Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens Subscriber
Don Northness wrote:

But I imagine your code forces a disconnect of some sort after a time? And there could even be a reasonable time limit - about 4 hours sounds about right to me - in case of necessity.

This way, while some one is shopping, the items in their cart are temporarily reserved while they are still online. If they don't make a purchase, then the item is released back to inventory.

Currently this works because there is no Wish List option, and there isn't any official Save Cart option either. I suspect that forcing a cart clear isn't desirable at this time, but I would say you wouldn't need to reinstate the temporary reserved state on the next log in. That only leaves the extremely rare case of a random loss of connection during a sale - and currently that causes a customer to lose out anyway.

People also hold the phantom carts for days to ensure they have the cash in their accounts before ordering or if they dislike preorders(mentioned multiple times on the boards). I have been logged on from my home computer for months, so if there is a disconnect it might be only with inactivity. Personally I did this while waiting to get/use a promotional code that was good for a month, all month I added things to my cart and then at the end of the month checked out and used the code.

So it becomes a question of do these sales (that are mostly happening just because publishers are switching systems and predict the need for space) trump the everyday shopper or vice-versa?


Cpt_kirstov wrote:
So it becomes a question of do these sales (that are mostly happening just because publishers are switching systems and predict the need for space) trump the everyday shopper or vice-versa?

Neither. My suggestion covers both. With what I suggested, everything works as it does currently. In addition people who are shopping currently can't have an item "sold out underneath them." Unless one of three things happen: 1) They remove the item in question from their cart and don't add it back in time, 2) They log out/go inactive, or 3) a "backup" amount of time occurs - I suggested 4 hours.


Could Paizo add a "wish list" function?

Sczarni

Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens Subscriber
Lord Zeb wrote:
Could Paizo add a "wish list" function?

It's on Gary's to do list, but isn't the highest priority, so it's been on his list for just about a year if not more.

Dark Archive

The Bastion sale can also be found here :-

http://www.studio2publishing.com/shop/specials.php?osCsid=d42cbf72b3616f28f f46f7704266fa83

I bought a load of stuff from them when the sale was first announced. I'd rather have bought from Paizo but at the time they weren't involved.

Disclaimer - I haven't confirmed they still have any in stock. I've already got what I wanted!


and if your in the UK they'll charge you $107 shipping for 3 books, i know this because i put three books in my shopping cart and luckily spotted the shipping amount just before i clicked buy.

I wont be using them.

Paizo Employee CEO

I called Studio 2 Publishing today and the guy I need to talk to wasn't there, but will be on Friday. So I plan to call in on the morrow and see if we can set Paizo up to bring you guys this sale.

-Lisa

Paizo Employee Chief Technical Officer

UPDATE!: We've arranged to get more stock, but we don't have guaranteed quantities, so we cannot guarantee that we'll be able to fulfill all orders for products in this sale. We will do our very best to fulfill as many orders as possible on a first-come, first-serve basis, but once the manufacturer is out of stock, we will be unable to get more. Thus, there is a chance that part or all of your order for these products will be cancelled.

Also, these products are all backorders, and may take a few weeks to ship. Our website may indicate shorter transit times—please disregard them.

Here's the product listing.

Grand Lodge

Vic Wertz wrote:

UPDATE!: We've arranged to get more stock, but we don't have guaranteed quantities, so we cannot guarantee that we'll be able to fulfill all orders for products in this sale. We will do our very best to fulfill as many orders as possible on a first-come, first-serve basis, but once the manufacturer is out of stock, we will be unable to get more. Thus, there is a chance that part or all of your order for these products will be cancelled.

Also, these products are all backorders, and may take a few weeks to ship. Our website may indicate shorter transit times—please disregard them.

Here's the product listing.

Thanks Vic for the effort you guys put in. I've ordered three products from this sale. We'll see if you manage to fulfill them. Good luck!

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