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Ouch!
I agree, Paizo seems to have goofed this one pretty badly. In their defense, my experience with their customer service up until now has always been stellar - friendly, courteous and helpful. I am disappointed with how things went with the Green Ronin sale, but based on my past experiences (and the quality of their products), I'm willing to give them another chance.
[What was the story from "Traffic"? Here are two envelops, open them and read the letters inside when you really screw up. The first letter says, "Blame the last guy," and the second letter says, "Sit down and write two letter." This may have been your first letter folks.]
I do hope they learn from this mistake and put a better inventory system in place for the future.
I hope my posts didn't contribute to an overall negative feeling. I was kind of upset, and I do think that things could have been done better, but as Lisa said, they are taking all of this to heart and this really was a situation they couldn't plan for.
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Just to cheer things up, I've just purchased a Chronicles sub and a Planet Stories sub. Starting to purcahse Paizo's product is probably the best thing that happened in my roleplaying life.
Keep up the good work Paizo, and don't let the OP put you in a bad mood. You deserve praise, definitely not blame!
There’s a reason the radio button defaults to “ship separately.” I knew changing it was a bad idea (but I'm cheap), and sure enough, I ended up waiting with the rest of you.
Still, the staff was very courteous (as always), and I mean, holy crap, it’s hard to kvetch about $5 hard covers! I think perhaps a mass mailed “Due to an inordinately high volume of sales we are experiencing holiday shipping delays, please be patient while we process your purchase in the order it was received. We apologize for any difficulties this may cause you.” might not have hurt for the people on the fence.
CEO
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I think perhaps a mass mailed “Due to an inordinately high volume of sales we are experiencing holiday shipping delays, please be patient while we process your purchase in the order it was received. We apologize for any difficulties this may cause you.” might not have hurt for the people on the fence.
I am working on just such an email, but I spent the day in the warehouse packing heaping piles of Green Ronin books into boxes. My arms are sore. :)
But seriously, we know that there are problems and I have a lot of the staff working hard to clear them up and get the books out the door. I'll figure out some way to make it up to folks who have been inconvenienced by the delays and cancellations of their books.
I am not happy or satisfied with the service that we are providing. We will fix things, but it will take some time. I just want everyone to know that it is a huge priority. I expect to personally have another 6 hour day in the warehouse tomorrow followed by my usual workload after that in the evening.
-Lisa
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When I figured out what was happening with my order about a week ago I was very angry about what was going on. Paizo staff was answering questions about order fulfillment and all I heard was that this was how they did things, and that me not getting what I ordered was a "fringe" case.
Then Lisa stepped forward and said (and I am paraphrasing) that they had issues and would work on them because our experience as customers was not up to her standards.
For me this stopped my downward spiral into the decision to no longer purchase from Piazo. Someone admitted that there was a problem and that they would work on it, and it came from the highest levels of the company.
I am still disappointed and upset over how things happened, but no longer angry...
Unfortunately for those of us who have had issues the problems became apparent too late and the dice were already cast. If you missed out on product because of the way fulfillment happened then there is really nothing that Piazo can to get you that cancelled product because it no longer is in stock anywhere.
But they can work to keep the problem from happening in the future and that work will determine if I order from them again.
Then last night Lisa posted on this thread...
I am working on just such an email, but I spent the day in the warehouse packing heaping piles of Green Ronin books into boxes. My arms are sore. :)
Once again Lisa (and I am sure others) have stepped forward to try and get our orders out the door. Another positive attempt in my view to try and reduce the impact of the issues caused by the sale.
So personally I am going to wait to reserve judgement on my next order until the dust settles. The key issue that will determine if I order in the future will be any announcement about how they will keep this from happening in the future.
And Lisa could you please thank everyone who went above and beyond there normal job rolls during the sale. As I have said before I work in a similar business and I fully understand how chaotic the Holiday season can be in the best of times. Then you added a big sale into the mix so I am sure you have been living in "Interesting Times".
Hope everyone at Piazo enjoys the coming Holidays and that you each have a couple of days to recover after the busy Holiday selling season.
Scott Lang
I think perhaps a mass mailed “Due to an inordinately high volume of sales we are experiencing holiday shipping delays, please be patient while we process your purchase in the order it was received. We apologize for any difficulties this may cause you.” might not have hurt for the people on the fence.
The only problem is that is not the order processing policy they were/are using. Currently it boils down to a "fill the small orders first, cannibalizing larger ones if necessary" arrangement. Just because you ordered early does not mean they will set aside/allocate/mark down (or whatever) that you get certain items and others after you have to wait. If your order is waiting on something they will not pull anything until everything is there. That is what has upset so many people.
Stephen
RPG Superstar 2010 Top 16
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Hmmm. I've come late to this party. Let me see if I understand, using my currently pending order as an example.
I placed a large order a couple of weeks ago. It included a Critters of Freeport sale item, which was available, and a GameMastery module, which was coming in.
I called Paizo last week, to change the shipping address, and Cosmo told me that they had everything and they were ready to ship it out.
The order is still listed as pending, and the Critters of Freeport is now listed as unavailable.
So (I ask, raising an eyebrow) do I understand that, following Paizo policy, someone might have taken the Critters of Freeport book from my order, sold it to someone else while my GameMastery module was coming in, and that now my order remains pending until a new Critters of Freeport book comes in?
If that's the case, why would Cosmo have told me otherwise last week?
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I think perhaps a mass mailed “Due to an inordinately high volume of sales we are experiencing holiday shipping delays, please be patient while we process your purchase in the order it was received. We apologize for any difficulties this may cause you.” might not have hurt for the people on the fence.I am working on just such an email, but I spent the day in the warehouse packing heaping piles of Green Ronin books into boxes. My arms are sore. :)
But seriously, we know that there are problems and I have a lot of the staff working hard to clear them up and get the books out the door. I'll figure out some way to make it up to folks who have been inconvenienced by the delays and cancellations of their books.
I am not happy or satisfied with the service that we are providing. We will fix things, but it will take some time. I just want everyone to know that it is a huge priority. I expect to personally have another 6 hour day in the warehouse tomorrow followed by my usual workload after that in the evening.
-Lisa
I just want to say that one of mentors gives fantastic seminars. That is his passion and he does it better than most. I has made a decision to make that his focus. On the other hand the company's operations are not what he concentrates on. He has stated publically that he is willing to make mistakes in operations to provide the best experience for his students.
So, my addition to this conversation is - Paizo is creating (in my opinion) the best product I have seen in my 25 years of gaming. And as shown above we all know that everything is not perfect. I am willing to be patient with them getting things to me (seems to be mostly third party items) to have the quality products we are getting. I appreciate that you are working on it and I am sure it will improve over time as you understand the true amount of business you will be doing - I am not upset by the things that the OP mentioned. I realize that your passion at Paizo is not shipping me stuff but it is creating wonderful gaming products.
Thank you for your passion
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Hmmm. I've come late to this party. Let me see if I understand, using my currently pending order as an example.
I placed a large order a couple of weeks ago. It included a Critters of Freeport sale item, which was available, and a GameMastery module, which was coming in.
I called Paizo last week, to change the shipping address, and Cosmo told me that they had everything and they were ready to ship it out.
The order is still listed as pending, and the Critters of Freeport is now listed as unavailable.
So (I ask, raising an eyebrow) do I understand that, following Paizo policy, someone might have taken the Critters of Freeport book from my order, sold it to someone else while my GameMastery module was coming in, and that now my order remains pending until a new Critters of Freeport book comes in?
If that's the case, why would Cosmo have told me otherwise last week?
I don't know if this is the same thing but in My Subscriptions page the status on my Pathfinder as of yesterday said that it was shipped yesterday and I got home and to my amazement my Pathfinder was sitting on my door step. So I think the website is just a little behind on the shipping status. So you might get it in the next couple of days.
Hmmm. I've come late to this party. Let me see if I understand, using my currently pending order as an example.
Chris, I'm going to take a stab at answering your question. Mind you, I am not affiliated to Paizo in any way, nor am I anything resembling an expert. I just have some familiarity with shipping in general, so I feel I can get close to the mark.
First. I am noticing some substantial delay/lag from when my order likely shipped, to when the My Account page was updated. I can say this because my order was listed as "Pending" around 1pm EST Monday, switched to "Shipping" some time before 1am EST Tuesday, switched to "Shipped Monday" sometime before 1am EST Wednesday, and received by me Wednesday after noon.
I am not trying to bag on the USPS, but it would take a planetary alignment of mythical proportions to draw enough dark energy to make the USPS THAT efficient. (I live on the opposite coast from Paizo.) There are just too many hands my order has to go through that I simply can't believe it only took one full business day between when Paizo sent it out their doors to when I received it.
So, I would say that it is possible that your order could very well be in the mail, on it's way to you, even though your Order page still says "Pending." Note: I am not qualifying how likely that is, just claiming it is possible.
I could describe why this likely is, but there really isn't any need to bore you with those details.
Next, while it could be occasionally useful to Cosmo to have his office in the warehouse, I am pretty sure it isn't. I would imagine that usually Cosmo makes statements off of knowledge of inventory to order ratios rather than direct knowledge of which orders are being filled at that time.
So, it is possible that while Cosmo told you your order was set to go, Paizo's Warehouse Manager might have made a judgment call outside of Cosmo's knowledge, or approval, that caused your order to be delayed again.
I can't tell you which is more likely. Frankly, right now I wish my job was to go to the Paizo warehouse and track peoples orders and personally fill them in on the status. But alas, my job that I am heading to today has far less satisfaction involved.
I hope I have helped your feelings on the subject, rather than made them worse... And if I have made them worse, I am sorry.
I placed a big order (2 of them) and they have both been shipped. We rogues are a lucky breed.
Or
Hence, they bumped my order up . . . ;)
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Chief Technical Officer
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...my order was listed as "Pending" around 1pm EST Monday, switched to "Shipping" some time before 1am EST Tuesday, switched to "Shipped Monday" sometime before 1am EST Wednesday, and received by me Wednesday after noon.
I can clarify that a bit. "Pending" means that the order hasn't shipped yet. "Shipping" (or, as the confirmation e-mail says "is about to ship") means that the package is all ready to leave the warehouse, and it's just waiting for the next UPS/USPS pickup. "Shipped at (time)" tells you when the package was completed in our warehouse (and not when the shipper picked it up).
However, the subscription runs work a little bit differently. The subs are all processed in a big batch, but it takes a couple of days to stuff and label all of the envelopes. So the date we provide there is the date by which we expect to be done with the whole run, though packages will have actually been leaving the warehouse for a couple of days before that.
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However, the subscription runs work a little bit differently. The subs are all processed in a big batch, but it takes a couple of days to stuff and label all of the envelopes. So the date we provide there is the date by which we expect to be done with the whole run, though packages will have actually been leaving the warehouse for a couple of days before that.
I guess that explains how I got mine in under 24 hours, then. Said it was shipped Tuesday, came in the Wednesday morning mail. :) 'Course, you should've just told us that you guys are so cool that USPS uses their super-special ninjas to make sure the orders are delivered as fast as humanly (ninjaly?) possible, in the hopes of keeping you all happy. :P
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Given my experiences with Paizo in the past, I am certainly willing to give you the benefit of the doubt on the Green Ronin situation. It was an unusual opportunity, with unexpected high volume. Paizo has done a great job answering questions and keeping us informed. My order took some time, and a couple books ended up getting cancelled, but I understand the situation.
I will remain a Paizo costomer, and appreciate your efforts.
Ditto. I'd rather do business with a company* that owns up to its mistakes and makes good on fixing them than a company** that overpromises, underdelivers, and releases a flood of happytalk about how wonderful things are going to be if we just keep waiting ... a little longer ...
* Paizo
** uhhh, some other company whose full name can be reduced to a four-letter acronym
Given my experiences with Paizo in the past, I am certainly willing to give you the benefit of the doubt on the Green Ronin situation. It was an unusual opportunity, with unexpected high volume. Paizo has done a great job answering questions and keeping us informed. My order took some time, and a couple books ended up getting cancelled, but I understand the situation.
I will remain a Paizo costomer, and appreciate your efforts.
Ditto. I'd rather do business with a company* that owns up to its mistakes and makes good on fixing them than a company** that overpromises, underdelivers, and releases a flood of happytalk about how wonderful things are going to be if we just keep waiting ... a little longer ...
* Paizo
** uhhh, some other company whose full name can be reduced to a four-letter acronym
Paizo has admitted that they could have done things better and has made promises to make things up to those affected. However, at this stage they haven't done that (nor would I have expected them to in this short amount of time). At this stage, based on my experiences with Paizo in the past, I think that they will keep their promise.
Saying that Paizo have already made good on fixing those mistakes is incorrect. I expect that they will, but at the moment they haven't.
Olaf the Stout
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Paizo has admitted that they could have done things better and has made promises to make things up to those affected. However, at this stage they haven't done that (nor would I have expected them to in this short amount of time). At this stage, based on my experiences with Paizo in the past, I think that they will keep their promise.
I haven't seen them yet say that they'll fix the mistake. They've said they'll make it up to people, but the system that caused the mistakes is still in place and, based on what Vic's said, sounds like it will remain in place. Lisa has made statements about fixing things, but Vic seemed very adamant about the current system remaining, and as not only Tech Director but also co-owner, I'd assume his opinion would carry some weight. Please correct me if I'm wrong (please?), but as it stands now, the potential for this exact same thing to happen again remains.
Note: I'm sure both Vic and Lisa have the best interests of both the company and its customers at heart, and will do what they think is best for both. I just happen to disagree with what Vic has indicated his opinion of "best" is. :)
Well, I look at it this way... Every company just like every person has a bad "day" and makes mistakes. So long as that company and person try to fix the troubles, then I can fogive them. Remember, this sale was MUCH larger than they had expected, so it caught them by suprise. ~shrugs~ Those things happen. At least they are willing to do their best to make sure no troubles like this occur again, or at least not anytime soon.
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Well, I look at it this way... Every company just like every person has a bad "day" and makes mistakes. So long as that company and person try to fix the troubles, then I can fogive them. Remember, this sale was MUCH larger than they had expected, so it caught them by suprise. ~shrugs~ Those things happen. At least they are willing to do their best to make sure no troubles like this occur again, or at least not anytime soon.
I agree, but the problem is that Vic has basically stated that they're *not* going to fix the system that caused these mistakes.
It would *also* increase the average order fulfillment time across our entire website: I'd suspect perhaps even by a couple of days. And that's quite simply not worth it.
It's a Sophie's choice, and I choose the plan that doesn't potentially delay the most orders.
At this point I'm taking a "wait and see" attitude on this, waiting 'til everything is said and done, then I'll make a decision on whether to continue doing business with Paizo. But how this particular issue is dealt with will be a big factor in my decision.
Again, I feel the need to say I have nothing personal against Vic, and I'm not attacking him. We just happen to disagree on the preferred solution to this shipping problem. :)
Well, I look at it this way... Every company just like every person has a bad "day" and makes mistakes. So long as that company and person try to fix the troubles, then I can fogive them. Remember, this sale was MUCH larger than they had expected, so it caught them by suprise. ~shrugs~ Those things happen. At least they are willing to do their best to make sure no troubles like this occur again, or at least not anytime soon.I agree, but the problem is that Vic has basically stated that they're *not* going to fix the system that caused these mistakes.
It would *also* increase the average order fulfillment time across our entire website: I'd suspect perhaps even by a couple of days. And that's quite simply not worth it.It's a Sophie's choice, and I choose the plan that doesn't potentially delay the most orders.At this point I'm taking a "wait and see" attitude on this, waiting 'til everything is said and done, then I'll make a decision on whether to continue doing business with Paizo. But how this particular issue is dealt with will be a big factor in my decision.
Again, I feel the need to say I have nothing personal against Vic, and I'm not attacking him. We just happen to disagree on the preferred solution to this shipping problem. :)
Once again, scarily enough, Void Eagle's thoughts on this issue mirror mine. I'm not happy about the ordering system that Paizo use more than anything. I'll wait and see what happens at the end of all this before I make a decision on my future purchases. If things remain the same though then I highly doubt I will order from Paizo ever again.
Olaf the Stout
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I am working on just such an email, but I spent the day in the warehouse packing heaping piles of Green Ronin books into boxes. My arms are sore. :)
<snip>
I expect to personally have another 6 hour day in the warehouse tomorrow followed by my usual workload after that in the evening.
Uhm, if it'd help things, I'd be willing to donate at least part of my Saturday to helping out in the warehouse if it'll help get the orders out the door quicker. Not sure it's even open on Saturday, but if it is, and you guys want the help (and there's no legal reason not to), let me know.
Just offering, take it as you will. :)
I kinda thought something like this might happen, both when I saw the extreme prices, and when I saw the Top Ten sales on the site included several of the items. :)
Willing to wait - thanks guys!
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Senior Software Developer
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Starting tomorrow, we're changing our order fulfillment process for products with limited availability. The new process will be essentially first-come, first-served.
The current list of products with limited availability consists of all the Green Ronin products which were on sale. If we run into this situation again with other products, we'll add those to the list.
When picking orders to be shipped, we'll be looking at each product on the order. If the product is on the limited availability list, we'll check to see how many unfulfilled orders for that item were submitted before that particular order was submitted. We then compare that number to the total available supply (either in the warehouse or due to arrive on a truck).
If there isn't enough available supply to fill all the orders that were submitted before the order being examined was submitted, that order will not get picked.
My next task is to build a cancelbot, capable of tracking down these orders which cannot ship due to product unavailability and cancelling those items. The cancelbot will also be responsible for emailing the customer explaining what was done and why.
After the cancelbot does its job, I'll be creating a tool that will allow us to find everybody who had orders delayed, items cancelled, etc. due to our former approach to shipping limited availability products. We'll use that tool to try to "do right" by the affected customers. (Lisa's still working out what that entails.)
My top priority is the cancelbot and the finder-of-customers-we've-annoyed, but I can't make a prediction as to when those tools will be completed. The parts of our codebase that deal with order processing and fulfillment are complex, and I try to tread lightly because mistakes can affect hundreds of people and their money.
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One thing to remember that all this really applies to third party items. One of the reasons I shop on Paizo is that they have a huge selection. Some things I have wanted for my game just are not available from other sources or at least not readily available. This company cares about the things I care about.
Reason two is that I want to support Paizo because I am so happy with the rpoducts they produce.
Seems to be a wait and see situation. Some posts are saying no (i.e., that people who order after you might get items you want, even if it means it will sell out and you'll be out of luck because they're not coming back), but I'm supposedly getting everything I ordered. Mine was pending for a while. Between the time I ordered 11/25 and the time it shipped on Wednesday, some of the books in my order changed to 'currently unavailable' in the store view. So I just 'whatevered' that it would ship minus those couple. No big deal and nothing I can do about it anyway.
But the way it ended up, I should be getting everything.
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Tony,
I think you're making a mistake for not buying from paizo. However, I understand your frustration. The Green Ronin sale went over REALLY WELL and caught paizo by surprise. We're a bunch of gamers who can't resist such a great deal. I just got the email saying my order shipped today and I ordered before you did. I had items show-up as back-ordered and pending then other items showing up back-ordered and pending. It’s been an frustrating and stressful experience. I talked to Cosmo and Corey a couple of times about my order and they were awesome. (They couldn’t guarantee everything would ship or when it would ship but they were courteous, helpful, and empathic towards me.)
Last week I resigned myself to accepting whatever products made it to me whenever they would get to me. These were products that I would not have bought if they were not so cheap. (Except for one of the Thieves World books that I was going to get to complete my collection.) If and when I got them would be cool with me.
This sale was like a mosh pit at a UB40 concert, taking the security force totally by surprise and a bunch of people getting hurt. (Yes, that really happened and I was a security guy at that show.) Paizo is the security force in my example and you (Tony) got hurt by it.
I feel that it isn’t fair to be so drastic in never shopping at paizo again. Paizo has totally been letting us know what is going on with the situation the whole time, which is so cool of them to do so. It was a fluke/surprise situation that took them and all of us by surprise. They are reacting well to rectify the situation and see that it doesn’t happen again.
Tony, please don’t walk away over something that couldn’t be helped. Stick around. Give the paizo gang another chance. (Just like you would want another chance if something like this happened to you.)
-Matt
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So if our order is still Pending, that means we're still good (ie no cancellations, out of stock, etc)?We're still finalizing the status of a few products, but we hope to have this all clarified Monday or Tuesday.
Any idea when we'll get some sort of notification about our orders? I haven't called or e-mailed to avoid adding to the confusion, but it's starting to get more than a little annoying not knowing why my order is sitting in perpetual pending mode. Something as simple as "Hey, we're waiting on X," or "Sorry, Z is sold out." You guys have really gone above and beyond in the past, and I genuinely like your company, but this fiasco (especially the BS with earlier orders being cannibalized for later orders) is really shaking my faith.
I think perhaps a mass mailed “Due to an inordinately high volume of sales we are experiencing holiday shipping delays, please be patient while we process your purchase in the order it was received. We apologize for any difficulties this may cause you.” might not have hurt for the people on the fence.I am working on just such an email, but I spent the day in the warehouse packing heaping piles of Green Ronin books into boxes. My arms are sore. :)
But seriously, we know that there are problems and I have a lot of the staff working hard to clear them up and get the books out the door. I'll figure out some way to make it up to folks who have been inconvenienced by the delays and cancellations of their books.
I am not happy or satisfied with the service that we are providing. We will fix things, but it will take some time. I just want everyone to know that it is a huge priority. I expect to personally have another 6 hour day in the warehouse tomorrow followed by my usual workload after that in the evening.
-Lisa
I work at a Fortune 674 company (guess which place) and we just picked up a graduate from Michigan State University's Supply Chain Management program.
He has optimized our "ordering & product pulling" system/code, and our customer service stats have shot up!!
You may need to do the same. I am writing because I actually want to be helpful. If I come across as an arrogant ass, then ignore this old bastard.
Best regards.
Tony,
Last week I resigned myself to accepting whatever products made it to me whenever they would get to me. These were products that I would not have bought if they were not so cheap. If and when I got them would be cool with me.
My thoughts exactly. I understand the frustration everyone is feeling (I have two very large GR orders, I'm talking nearly 40 items), had to cancel some (or allocate them to a third order) because they were holding back the shipment, and the orders are still pending.
That being said, let's act like grown ups. The vitriol I see from some people reminds me of those days when parents would get in fights at toy stores in order to get the last Cabbage Patch Kid... totally ridiculous and uncalled for...
Did you want the product so badly that you would have paid full price for it? No? Are you going to die if you don't get these items soon? Then it's no big loss if you have to wait a bit, or lose one or two items along the way, is it... Let's put things in perspective... This situation just shows how spoiled many Euro/American gamers are (really, if this is your only worry in life, then your life is pretty sweet)...
I am impressed by the fact that the CEO herself is getting her hands dirty and helping fill orders, after admitting openly that there was an unanticipated problem.
End of rant...
EDIT: And I'm guessing that Paizo really isn't making much (if any) profit off this, so, I view this sale almost as a charitable act by the company. Let's show a bit of patience and respect towards the company and staff.
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RPG Superstar 2010 Top 16
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fray, TwiceBorn, hi.
I appreciate your position and your loyalty to Paizo. But you and I have different understandings about Tony's position.
When I read the original post, I don't get the idea that Tony's upset that the Green Ronin material sold out. Those kinds of things happen. And reading carefully, I don't see that he was primarily upset that product he'd bought had been resold to other people.
I'd understood that he was upset that he placed his order a month ago, nothing's shipped, nobody's contacted him explaining the problem, and --as of his original post-- nobody was giving him concrete "this is when your stuff will ship" information.
I think his frustration is reasonable, particularly if any of that order was time-sensitive. (And yes, TwiceBorn, sometimes RPG adventures or maps or stuff is indeed time-sensitive.)
I'm in something of the same situation. I'm willing to work with the company, because I'm hoping things will eventually come out all right, but if I had been planning to use any of my ordered materials this past month, I'd be a lot more upset.
fray, TwiceBorn, hi.
I'd understood that he was upset that he placed his order a month ago, nothing's shipped, nobody's contacted him explaining the problem, and --as of his original post-- nobody was giving him concrete "this is when your stuff will ship" information.
I think his frustration is reasonable, particularly if any of that order was time-sensitive.
Fair enough. I should point out that my response was not intended for Tony alone (and I apologize if he took offense to it). There are dozens of unhappy posts throughout the boards, this was my one response to them all... This may or may not have been the best way to share my views with the community, but I've said what I had to say.
(And yes, TwiceBorn, sometimes RPG adventures or maps or stuff is indeed time-sensitive.)
Things certainly can be time-sensitive in RPG prep (and yep, it would be nice if one of the flip-mats I included in one of my GR orders got here sooner rather than later), but, IMHO, the art of GMing has always required a certain level of flexibility and an ability to improvise. If the stuff he ordered was so critical for his game... why did he not bother purchasing it at full price when it first came out? All the material in the sale is, at the very least, already a few years old. In my experience, getting angry usually ends up being a waste of energy, and doesn't get you your stuff faster (especially when it physically isn't in the merchant's warehouse)...
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That being said, let's act like grown ups. The vitriol I see from some people reminds me of those days when parents would get in fights at toy stores in order to get the last Cabbage Patch Kid... totally ridiculous and uncalled for...
This situation just shows how spoiled many Euro/American gamers are (really, if this is your only worry in life, then your life is pretty sweet)...
Personally, I think I've been pretty respectful during this entire thing. And as for patience, I've never demanded my order be shipped immediately. But you're condescending attitutde and apparent opinion of those of us that decided to make our feelings known is pushing me in a direction I don't want to go.
Your comparison to the fights that break out during Christmas shopping over the few remaing "hot items" each year is wholly inaccurate. We, the customers, are not fighting with each other. We've been very supportive of each other, even if we don't agree on this, to the point of offering up some of the rarer items from some people so that others could have it.
And then you call us spoiled, just because we happen to feel that the former (current at the time) order processing scheme was inherently unfair. Up until now, this has been a mostly polite conversation, even from the people that disagreed. We debated the merits of each side, rather than going after ad hominem attacks. Even the people that decided to stop placing orders with Paizo, or suggested that might happen, did so in a mostly-respectful manner.
So your coming in here and throughing around insults and attacks can do nothing buy bring down this entire thread, potentially turning it into a flame war. And this is *after* Lisa and Gary have told us there will be changes to the system. Please continue to express your opinion, but try to leave the flame bait out.
Very well. My tone may inadvertently have been condescending -- I therefore offer my apologies to all whom I may have offended. I should have reflected a moment longer before posting, or better yet, should have refrained from posting to this particular thread. Sincerely.
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Very well. My tone may inadvertently have been condescending -- I therefore offer my apologies to all whom I may have offended. I should have reflected a moment longer before posting, or better yet, should have refrained from posting to this particular thread. Sincerely.
I encourage you to continue posting your opinion and feelings. If you we don't have dissenting opinions, then the Paizo staff will never hear what we, as a group, truly believe. I'm just asking that you avoid things than can be taken as personal attacks.
Very well. My tone may inadvertently have been condescending -- I therefore offer my apologies to all whom I may have offended. I should have reflected a moment longer before posting, or better yet, should have refrained from posting to this particular thread. Sincerely.I encourage you to continue posting your opinion and feelings. If you we don't have dissenting opinions, then the Paizo staff will never hear what we, as a group, truly believe. I'm just asking that you avoid things than can be taken as personal attacks.
Hi Eagle. Thanks, and you're absolutely right. As someone who works in the social services field, I'm usually very conscious of communicating in a "neutral" tone, with "neutral" words, and of refraining from making comments that might be perceived as judgemental. Guess I slipped here, and I accept fully responsibility for this... :-(
I would have deleted my first, disgraceful post, but it's too late now... Oh well... thanks for getting me back in line! ;-)
Have a good evening, all...
Just to throw my 2 cents in here. I've been one of those complaining about the situation. Overall I think I've been pretty good in avoiding flaming in my posts, despite being angry about the situation and I think that most others have done the same. There have been a couple of people that have made less than friendly posts but I think that they have been more the exception than the rule.
I'm more than happy for people to add their opinion in here, even if they disagree with everything I say. At the same time, I won't necessarily agree with it. The more people that let Paizo know how they feel about the situation, be it good or bad, the better an idea Paizo can get of what their customers are thinking and use that to improve their service in the future.
Olaf the Stout
Hmmm between the Green Ronin delays and the "tasteful" Hook Mountain adventure I'm seriously considering jumping ship, but have decided to stay with Paizo a little longer.
Hmmm between the Green Ronin delays and the "tasteful" Hook Mountain adventure I'm seriously considering jumping ship, but have decided to stay with Paizo a little longer.
What don't you like about the Hook Mountain adventure Snotlord?
Olaf the Stout
I made an order last month (November 26) and still haven't gotten anything from the order. Most of the stuff was from the GR sale, but even the items not from that list have not yet shipped. I actually forgot about the whole thing until today.
Judging by this thread, I'm not the only who's been waiting. Yikes!
That GR "sale" seemed like a good idea at the time, I guess...
Hmmm between the Green Ronin delays and the "tasteful" Hook Mountain adventure I'm seriously considering jumping ship, but have decided to stay with Paizo a little longer.What don't you like about the Hook Mountain adventure Snotlord?
Olaf the Stout
My guess is it has something to do with the issues discussed here:
HMM thread
Oh Lord, don't link to it; someone might post!