Chief Technical Officer
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All,
Our distribution partner in Europe, The Place for Games, has created a status page showing ship dates for recent issues. Click on "Paizo Magazine Status" at the following URL:
http://www.theplaceforgames.com/paizo.asp
We believe we've ironed out the problems that caused delays for European customers that subscribed or renewed in the last few months - so if that describes you, look for magazines to show up soon.
-Vic.
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We believe we've ironed out the problems that caused delays for European customers that subscribed or renewed in the last few months - so if that describes you, look for magazines to show up soon.
Sounds good, I'm still waiting for Dungeon issue 116. Hopefully it will turn up before it's time for me to run Asylum (I'm on Flood Season now).
So when do i have to expect my issue 118 to arrive in Germany?
It`s the first of my new subscription and nothing has arrived so far...
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Chief Technical Officer
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So when do i have to expect my issue 118 to arrive in Germany?
It`s the first of my new subscription and nothing has arrived so far...
I don't know how long it takes to get from the UK to Germany, but the status report indicates that the issue shipped from The Place for Games on the 13th.
-Vic.
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Do I contact theplaceforgames direct regarding the issues that I still haven't received from September, October and November or do I continue to make poor Jeremy Walker's life a misery with my constant haranguing?
Still no Dragon 324 or Dungeon 115 and according to theplaceforgames I should now have received Dragon 324, 325 and 327 and Dungeon 115, 116, 117 and 118.
That is 7 magazines that I have paid for and not yet received. Can someone please send them to me, preferably before Christmas.
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That is 7 magazines that I have paid for and not yet received. Can someone please send them to me, preferably before Christmas.
I am European subscriber, too, and I can only recommend to contact subscriptions@paizo.com directly, since these guys are very quick when it comes to sending out missing issues. It may take some time till someone spots your request on this thread.
Do I contact theplaceforgames direct regarding the issues that I still haven't received from September, October and November or do I continue to make poor Jeremy Walker's life a misery with my constant haranguing?
Jason: You should still contact me directly for now. Eventually we hope to be able to address European customer service issues directly through them, but we are not there yet. To breifly answer your question, it is my sincere hope that you will recieve your replacement issues before Christmas (along with the rest of our European subscribers) but I won't know for sure until I receive another update from The Place for Games.
The problem with your suggestion is that both Jason and I have written Paizo via e-mail several times without any replies whatsoever. Paizo only answers when we write in the message boards.
I answered every email that I received. I am still not sure what the problem is that has prevented me from receiving certian emails from some of our European subscribers, but we are working on the problem.
In the meantime, let me reassure you (and the rest of our subscribers in Europe who are waiting for their issues) that all of your missing subscription copies should be on thier way to you shortly.|
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The problem with your suggestion is that both Jason and I have written Paizo via e-mail several times without any replies whatsoever. Paizo only answers when we write in the message boards.
Hi Bjarke,
I am afraid that you are right. I mailed to subscriptions@paizo.com two times in the last 10 days and got no response so far. So I follow your advise and repost my inquiry here (albeit it is too late by now):
Dear Paizo staff, please send Dungeon Issues 111, 112, 115, 116, 117 asap, as the time between X-mas and New Year ist the only time in the year I can plan new campaigns and I am would like to prepare the Adventure path.
I assume it's too early to miss 118, or?
What options do I have to cancel my 3 years subscription and get my money back?
By the way: Delivery of Dragon works absolutely fine. Hope this helps to pin down the problem with Dungeon deliveries...
@Jeremy: What's your email address? Just to be sure that me next email will end up at your desk...
Thanks,
Hajo
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To breifly answer your question, it is my sincere hope that you will recieve your replacement issues before Christmas (along with the rest of our European subscribers) but I won't know for sure until I receive another update from The Place for Games.
Hi Jeremy,
I hate to be a nuisance, but what kind of answer is that? Why you are not sending out the missing issues asap from the US instead of waiting for the European distribution to get a grip on their problems? I stated this on a different thread already and repeat it here: I paid Paizo to timely deliver me Magazines, not an European distributor. So stop blaming your distribution partner, get the problem solved. Just speaking of your hope that the customers will be satisfied helps nobody. Making sure that the copies go out asap without getting your clients involved into your distribution problems would help a lot. I do not understand what the problem is. The risk of overtaking your European distributor and having some customers supplied with two copies of the same issues? I hope that it is another problem.
Nevertheless, merry x-mas and a successful new year,
Hajo
So when do i have to expect my issue 118 to arrive in Germany?
It`s the first of my new subscription and nothing has arrived so far...I don't know how long it takes to get from the UK to Germany, but the status report indicates that the issue shipped from The Place for Games on the 13th.
-Vic.
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Still no issue 118 here... when do i have to start worrying?
Jeremy and everyone in Europe without their magazines. Hi, hope you had a good Christmas.
I did despite not having the Dungeon and Dragon magazines that I have been eagerly awaiting since August.
Maybe I'll get them in time for the new year?
Maybe I'll get them before my subscription runs out?
Maybe not.
Can you let me know please.
Jason
Hi all, merry christmas and a happy new year.
I'm also starting to become worried, my parents have already told me to count my losses and give up, but Paizo delivered 3 dragon magazines a year ago within 3 weeks, and hopefully my last 2 magazines will show up before too long.
I've also sent an E-mail, either from alain@hald.net or bc@hald.net and haven't received a reply either.
My E-mail was concerning if my subscription had been verified or not. I'd think a business such as Paizo would have an automated "we've received your money and your subscription has been verified" response ;)
So, I'm still waiting and hoping I'll get it.
I agree with Hajo though, I know for fact that Penthouse sends their magazines directly from USA, and my dad receives it once a month, every month. Why go through a european distributeur at all?
Alain
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Chief Technical Officer
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My E-mail was concerning if my subscription had been verified or not.
Customer service, I'm sure, will answer your e-mail (they've been off for a week). I checked your account, though, and your subscription started with 326. It appears that you were in the group of people that wasn't handled properly, but all those issues should have left the UK just before the holiday.
I'd think a business such as Paizo would have an automated "we've received your money and your subscription has been verified" response ;)
You should have recieved an order confirmation e-mail on October 2. (You can also check the status of your subscription by clicking the "My Subscriptions" link at the top of every page on the site.)
I know for fact that Penthouse sends their magazines directly from USA, and my dad receives it once a month, every month. Why go through a european distributeur at all?
Sending all European subscriber copies in a single shipment saves money, and should also save time in delivery. (Without a European distributor, subscribers in Europe and the UK would all have to pay the international sub rate of $83.95).
We realize that the "saving time" part of the equation hasn't been working, and for that we apologize. It is a priority to ensure that this problem is corrected.
-Vic.
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I received an Invoice, which I don't really believe as a "you've paid, your subscription is on". Just said you were billing the mastercard. Also, I did not say I didn't know my subscription wasn't on, I just said that it would be nice to know if you had actually received the money.
But nevermind all that, I await further news anxiously, and my magazines :) whenever they arrive :)
Alain
WAIT WAIT WAIT WAIT, I just discovered this thread.
Correct me if I'm wrong, but what you are basically saying is that:
- Paizo (or some third party, doesn't matter) DID NOT ship the Dragon and Dungeon issues I am missing (namely, every single issue of my subscription, for a grand total of 9 magazines)
- that even if you knew a problem was there, I got no news whatsoever of it even if I sent three emails and phoned once
Well, that is quite a big issue. The combination of the two above meant I made two separate, unnecessary police reports for possible mail theft.
Since this is right now more than a simple issue of missing magazines (an official investigation is right now ongoing on the Italian mail chain), I not-so-kindly request that tell me whether you (or some third party, doesn't matter) actually, ever sent me any issue at all.
Please let me have news as soon as possible, preferably at any of the two email addresses I wrote you from.
There's one thing I don't understand...
When I checked my subscriptions on Paizo.com, it stated Issue #118 as having shipped on November 23, 2004. Now, checking the above provided link to The Place For Games, they quote a shipping date to european subscribers of December 13, 2004.
Does that mean that on November 23rd a bulk of magazines were sent to The Place for Games for them to dispatch on December 13, 2004 to the final customers in the various countries?
A friend of mine went last week to Paris and came back with issue #118 while I, as subscriber, am still wondering if I will ever see it arrive in my mailbox, in Switzerland.
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I contacted Paizo a few days ago with no reply so I've got intouch with http://www.theplaceforgames.com to see if they know anything about my subscription. If this is fruitless I think its time to look into more drastic actions (summon a Tarask in the middle of the Paizo office for example).
I just talked to a friend of mine who is working in the customer service dept. at Hasbro. Apparently, Hasbro is up to now unaware of this problems with one of their outlicensed trademarks, but he envisioned a metaphoric tarask wracking havoc if Hasbro learns of this service disaster. Therefore I would suggest to give Paizo at least another week for a decent reply to this thread (perhaps at EN World?), before sending emails to Hasbro directly (http://hasbro.custhelp.com/cgi-bin/hasbro.cfg/php/enduser/entry.php). If there is no reply within this time, it is IMHO reasonable to assume that there is a significant problem at Paizo and the best option is to try to get our money back from Hasbro directly on a good will basis. I am aware that Paizo is a small company operating on small margins, but to not reply to customers request is (i) very unusual for a US company (ii) just not acceptable.
In the hope that my worsest fears are not justified,
Hajo
I contacted Paizo a few days ago with no reply so I've got intouch with http://www.theplaceforgames.com to see if they know anything about my subscription.
The Paizo office was closed from Dec 24 through Jan 2. I am sorry I have not been able to reply to all the emails we received at customer.service@paizo.com over the break yet, I am still working on it. If you sent me an email there, you should expect a reply over the next couple of days. That is also the reason why I have not posted to this thread (or any other thread on the messageboards).
Therefore I would suggest to give Paizo at least another week for a decent reply to this thread
I am aware that Paizo is a small company operating on small margins, but to not reply to customers request is (i) very unusual for a US company (ii) just not acceptable.
I will get to all your emails and messageboard posts eventually. I agree that not replying to a customer's request is unacceptable, however, we do have some catching up to do because of the break.
On to the big problem. We are aware of the missing issues. We continue to work on this problem. There have been some recent developments, but right now I cannot talk about them. I hope to be able to relay more information over the next couple of days, but for now the best I can do is once again assure you that we have not forgotten about you, we are not ignoring you, and we will solve this problem, whatever it takes.
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Thanks Jeremy,
that's at least a start.
The Paizo office was closed from Dec 24 through Jan 2. I am sorry I have not been able to reply to all the emails we received at customer.service@paizo.com over the break yet, I am still working on it.
But since I am located in Germany, which is probably the country with the most holidays on earth, I was not expecting a reply during the xmas break. What is setting me up is that I got no reply to two emails two full weeks before xmas.
But it is good to hear that you are working on a "big" solution for the "big" problem. Nevertheless, I would prefer to profit from a "small" transitional solution in the form of missing magazines being send directly and asap from the US. It costs you more, but - sorry for repeating my prior statements - that is not my problem. I paid for the magazines, need them for continuing my campaign ( I am also working long hours in a small company operating on small margins and the the adventure path is just great), so please bridge the time till the big solution is ripe by sending out the magazines directly.Any idea in the meantime why Dragon deliveries are working and Dungeon deliveries are not? Just a reminder that not everything is bad.
Hajo
I have to agree with Hajo. I have been waiting (not so) patiently for Dragon 324, 325, 326, 327 and 328 and Dungeon 115, 116, 117, 118 and 119 and I see from your site that 329 is being shipped this week and 120 in a fortnight. I have not received Dragon or Dungeon so maybe the problem is half sorted for everyone but me.
Do me a favour Jeremy (or anyone at Paizo) go and get these issues, put them in a box (an envelope is too small) and post them to me.
Whatever your problems with European distributors or receiving email or anything else I don't care. A couple of weeks I could live with as this is a temporary glitch but Paizo seems to have a permanent glitch.
Identify the problem, formulate a solution. If that fails then work around the problem. Your European distributor is rubbish, get another one. Failing that, ship the magazines from America and suffer the loss.
My problem is that I have paid for something that has not been delivered. So please deliver it.
If you do it now I should have my magazines by the weekend.
We don't want excuses, we want what we've paid for.
I have to agree too. Plus, I _NEED_ (repeat _NEED_) to know whether the magazines have been sent or not. Please see my previous post, my THREE emails, and one call.
This is not (at least here in Italy) a matter of magazines anymore. The police and mail system have been involved, and I would really appreciate if someone could reply to this simple question:
HAVE THE 9 ISSUES OF DUNGEON AND DRAGON I AM MISSING BEEN SENT, OR NOT?
Someone please reply. I am getting sincerely fed up of this, I paid (good money) for the magazines, and worked a lot on involving the police in finding out who was the darn thief stealing my magazines. It is a sincere disappointment to find out that if Paizo reported the delivery issue in a timely manner they could have saved me a lot of time (and also saved the Police a lot of work...).
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Hi everybody,
I have started a thread on EN world (http://www.enworld.org/forums/showthread.php?p=1948649#post1948649) to collect all problems regarding Paizo deliveries to make an united approach to Wizards and/or Hasbro after the deadline for delivery of missing issues on next Tuesday. As Jason has pointed out: If the folks at Paizo send out our magazines today or tomorrow, they will be here before that date. Furthermore I hope for posts on the EN World thread containing some legal support w.r.t to canceling subscriptions and getting our money back in case the problems persist.
To make it absolutely clear: This is not to bring Paizo down, but to get what we've paid for.
Just if someone did not noticed it: Amazing Stories, also published by Paizo has gone into a hiatus (which means they take a break in publishing that magazine). Coincidence? I think not.
I subscribe direct with the place for games and have had no problems apart from when they first took over distribution. I have received issue 118, for example, when their site said I should. I am in the UK, by the way. Is it just continental subscriptions which are having the problem? Also, were these subscriptions placed directly with Paizo or with the Place for Games (ie is it a communication problem between Paizo and TPFG)?
I subscribe direct with the place for games and have had no problems apart from when they first took over distribution. I have received issue 118, for example, when their site said I should. I am in the UK, by the way. Is it just continental subscriptions which are having the problem? Also, were these subscriptions placed directly with Paizo or with the Place for Games (ie is it a communication problem between Paizo and TPFG)?
I've emailed The Place for Games with details of the problem and missing magazines directly and am awaiting a reply. If they are distributing the magazines then they should have details of my subscription and copies of the magazines. If Tim has his issues then there is no reason why I haven't got mine.
I live on the south coast of England not far from Portsmouth. We have post offices, trains, roads and even electricity in some places. /;-) I can't see why a distributer would fail to deliver magazines given these amenities.
I have also emailed Jeremy Walker directly to get some sort of resolution to this problem and hope to receive a reply in the next few hours.
I've also posted a message (well a whinge really) on EN World and maybe this extra bit of a rant will get the problem sorted.
We live in hope.
Jason.
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Is there light at the end of the tunnel? I got the following reply from Lorraine Abear at TPFG (labear@theplaceforgames.com) after reporting my missing issues two days ago:
"I have checked our database and can confirm your subscription. I am sorry to
hear you have not been receiving your Magazines. Duplicate copies of issues
114 to 117 are in the post to you today."
Praise to Lorraine! Let's see when the magazines actually arrive.
I received the following reply from Lorraine as well:
Hi Jason
I have your query re your missing Dragon issues and am looking into the matter for you. As soon as I have any information I will let you know.
Cheers
That wasn't hard. It only took a few hours. I wonder why Paizo couldn't do this?
Jason
First of all, I'd like to thank all of you for persisting in communicating your difficulties. I do assure you that Paizo hears you all loud and clear and we are working every day toward the complete resolution of these delivery problems. For obvious business reasons (bad service = low sales, good service = good sales), we want it solved as much as you do.
I do have an update about a tangential problem. Some of you have been frustrated that you have emailed customer.service@paizo.com and received no response. While customer service answers every email we receive, evidence has been mounting that we might not be receiving all the email sent to us.
I don't mean to bore you with the details, but since the absence of details breeds wild speculation, here goes. On Thursday this week we discovered that we had unreliable cabling between the Internet connection in our building and our company router. It wasn't bad enough that we couldn't get data in and out of our network, but just bad enough that mysterious things were happening intermittently.
The bad cabling has been replaced. We believe this solves the case of the mysterious missing email. And incidentally, occasional failures with downloading large files, and even website load times. A big win for us, and hopefully for your ability to get through to us.
Rest assured that Paizo customer service does answer every email we receive. Jeremy is a couple of days behind last I checked, but he usually responds within one business day. If you have sent email to customer.service@paizo.com and not received a response within a couple of business days, please resend it now.
Many thanks,
- Rob
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I don't mean to bore you with the details, but since the absence of details breeds wild speculation, here goes.
Good to hear that hardware problems are fixed. Three weeks after folks switched from sending emails to posting message on this board. Knowing that you have problems with your European distributor and not ensuring that Paizo is able to hear their subscribers, is not a thing which builds confidence and faith in customer service. Nevertheless, it is appreciated.
But again: Complains did not start to changed to rumors after Vic posts a reply in which he expresses his hope that the missing mags will arrive before xmas. Hope? Why is this guy not in the posititon to ENSURE it?And all this is not about hope or explaining problems (This had been done at length with regard to the European distributor), but only about putting the mags in an envelope (before you need a box to ship all the missing issues) and send them out on the fastest way available to Paizo. And believe me, the only explanation not-served subscribers are interested in is why NOBODY did that. People not want to get involved in infrastructure problems of a publisher, they want the mags they have paid for. Is is really that easy.
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Since the week you had you to handle missing issues is nearly over, it is time for some questions to the cust serv people:
What have you done to provide the folks with their missing mags?
To whom have you shipped mags?
When have you shipped them?
What kind of compensation these customers will get for being that patient?
What kind of compensation people will get for helping you to sort out problems with your server while waiting for their mags?
Any answers?
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I've just e-mailed Customer Service again as I've not had a reply from my last e-mail. I'm getting rather disappointed about the whole thing and find its tarnishing the names of some good quality magazines. I hope this is sorted out soon and everyone can be happy and enjoy what they have paid for...
You're absolutely right, the mags deserved something better.Well, the period of patience will be over tomorrow evening. After that the threads will be forwarded to the original owners of the trademarks. According to the assessment of my friend at Hasbros cust serv after that things will be sorted out on one or the other way. I still could not believe that Paizo go for the hard way, but aside from Eric Monas reply on the EN World thread, there was no significant response from Paizo.
You are expecting that the magazines, which got mailed to you on Friday according to Lorraine, are in your mailbox by tomorrow? Heh, dream on. This is the postal system and not a beam-o-tech delivery. Get real. I am also waiting for several issues but at least I am not fabricating such a fuss as you are doing here at the moment.
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You are expecting that the magazines, which got mailed to you on Friday according to Lorraine, are in your mailbox by tomorrow? Heh, dream on. This is the postal system and not a beam-o-tech delivery. Get real. I am also waiting for several issues but at least I am not fabricating such a fuss as you are doing here at the moment.
No, I am not expecting the mags arrive in my postbox by tomorrow. I expect the following:
First: Up to now this people posting to this thread read the prior posts and utilized objective terminology. You are welcomed to contribute or defend Paizo from unjustified accusations, but please abstain from insults. This whole thing is not about personal failure, but about a company not delivering. Thank you.
Second: This is not any longer about MY missing issues. You can term my a crusading maniac, who have nothing else to do if you like it, but the thing is to convince Paizo, that at the moment they behave unacceptable, because:
- they so far have done nothing to deliver the mags to the subscribers
- they have not announced that and how they will solve the problems asap
Third: 1st priority mail from the US takes 3 business days. And that is a very relevant timeframe, because it comes from the last batch of missing magazines Paizo sent me. And it was pointed out ealier in this thread: "When I order something from amazon.co.uk and use the cheapest form of snail mail, it is in my mailbox within 3-4 days." So it is not totally impossible, but this isn't the point.
Forth: It not the time between TPFG ships my mags and their arrival, which is crucial. It is the fact that Paizo let another week pass, without providing a solution (For more info about the weeks timeframe see my post from last Tuesday). And I think a week is sufficient to think up a solution. It would be even long enough to provide the waiting subscribers with their mags...
You are welcome to accept this 4 or 5 month delay and I am not going to critizise you in an unjustified manner. But I am asking you to return this favor.
I am looking forward to a qualified answer.
It seems that the email problems at Paizo have not been fixed. I have not yet received a reply to my message of the 7 January and I cannot believe that it has been ignored. ;-)
I have just emailed Jeremy again from a different email account (in case it was me) and Lorraine at The Place for Games who also has not followed up on her earlier email.
I am now stuck for what to try to get my magazines.
Waiting patiently obviously does not work. Screaming and shouting doesn't work, threats don't seem to work. The only option I have left is to cancel my subscription and demand my money back.
Of course, that would probably be ignored as well. Plus I still have a thin strand of hope that my magazines will be on my doormat when I get home from work.
Paizo, please fulfil your part of the contract that we have entered into. I have paid for goods and now require delivery. Furthermore please mail me direct with an expected date of delivery.
Jason
It seems that the email problems at Paizo have not been fixed. I have not yet received a reply to my message of the 7 January and I cannot believe that it has been ignored. ;-)
Hang in there, folks. Ignored is a strong word for an email that is only 2 business days old. : ) I know Jeremy well, and he will respond to every email he receives.
I will personally look into whether your email was indeed received, because I would be very surprised and alarmed if we are still having email delivery problems.
Speaking abstractly, one of the things that I hope people can understand is that in cases where a solution to a problem is dependent upon the coordination of two separate business partners who are contractually working together, typically neither is at liberty to share any details until the resolution is complete.
You may be right, however I specifically asked for a reply to confirm receipt of my email. Granted there is a time difference between where I am and where Jeremy is that makes it seem like longer that it actually is. However you can understand my impatience.
What I am hoping for now is simply a message saying that Paizo have identified the problem and are working to a resolution by xxxx date.
What you are saying is that the issue has NOT been resolved. Can you tell us when you think it will be? Can you tell us what the problem is?
Jason
I will personally look into whether your email was indeed received, because I would be very surprised and alarmed if we are still having delivery problems.
Speaking abstractly, one of the things that I hope people can understand is that in cases where a solution to a problem is dependent upon the coordination of two separate business partners who are contractually working together, typically neither is at liberty to share any details until the resolution is complete.
About emails: check mine too, please. Even a simple "ack" would be very appreciated.
About the rest, that's all very abstract.
What you got here is a really fat load of very serious, money-related complaints. We paid, and we ain't getting nothing. Not even replies to our complaint emails.
Now, when one complains, he is not understanding. He doesn't care about reasons, excuses, whatsnot. He is just frustrated, unhappy, and, well, complaining. Usually, it takes quite a while to get to that point. To me, it took about 4 months. I subscribed in August.
Now, if you accept a suggestion, this is what I would consider a satisfactory way to handle this problem:
A. Send an email to all europeans, acknowledging the issue, and presenting:
---- apologies
---- explanations
---- detailed instructions about what to do
---- details about how to get updates on the situation.
---- details about how to cancel the subscription in case we are _really_ that upset
This would reach the ones of us who do not read these forums (like me until I got really upset).
B. Deliver a _daily_ update on the situation in the place described above (a sticky post on these same forums?), even just to tell that the solution is not ready yet. It will sate cynical comments, and allow us to stop writing to you daily. Maybe you could deliver some jokes, to keep spirits high. Sort of.
C. Provide a predicted solution date, and try to meet the deadline.
D. Solve it. Once and for all. Let us have the magazines.
Maybe this could also stop the more impressionable of us from running around in games stores saying "Paizo is s*it", "DON'T buy from paizo" or "I'm never subscribing to Dugeon again". Maybe it would also stop some maniacs from suing you for internet credit card fraud. ;)
About emails: check mine too, please. Even a simple "ack" would be very appreciated.
Will do.
I'll let Jeremy speak to the rest of your concerns.
- Rob
robert.head@paizo.com
After chatting with Jeremy...
You may be right, however I specifically asked for a reply to confirm receipt of my email.
Received. Jeremy responded to your email this morning.
About emails: check mine too, please. Even a simple "ack" would be very appreciated.
Likewise.
Well, that took longer than I would have liked, but thats the way it goes sometimes.
I am now caught up with all the email that has been sent to customer.service@paizo.com as of this second. If you have emailed me at this address before this message was posted, and have not received a reply, please resend your email.
By the way Hajo I did not see an email from you in my inbox, so if you sent me one please resend it.
Most of the emails that I sent to our European subscribers went somthing like this:
For the past few weeks, Paizo Publishing has been working to resolve our fulfillment situation in Europe. I would like to be able to tell you that all of the problems have been resolved, but unfortunately that is simply not the case. The breakdown in our system was of such a catastrophic nature that we are still putting the pieces back together. As of right now, I have no new information to pass on to you.
On behalf of Paizo, I would like to apologize for the poor quality of customer service that our European subscribers have received. For the past week, I have been expecting to receive word that the problem has been resolved. That has obviously not happened, and dispite the fact that I still expect a solution very soon, I am forced to acknowledge that the problem still remains.
In the meantime, we will continue to work on resolving the situation as fast as possible, and mailing out your issues asap. As soon as I receive word that they have been mailed out, I will let you know immediately. We are also discussing some appropriate compensation for the delay in receiving your issues. I do not have details yet, but you should expect to receive a free extension of your subscription as compensation for this disaster.
If you have other, specific questions relating to your subscription, please let me know (customer.service@paizo.com) and I will do my best to resolve them.
Thanks for the reply, I'll be waiting for developments.
Since you supplied no tentative resolution date, I'll assume next month's (febraury's) issues should ship, and get back only if they don't arrive.
In the meantime, I'll stop the police investigation. In some bacwater part of my mind, I'm actually glad that no-one is stealing my mail... :)
I received your mail this morning. Thank you for replying. While you don't have anything to report I do now feel that the problems are being addressed (if that makes any sense).
Obviously this is a delusion of some kind on my part (as your replying to my mail has no effect on the acxtions that are being taken) but it will stop my constant moaning for a day or two. Possibly even till Monday.
Thanks
Jason
I have nothing new to add really, other than that I'm still awaiting as well.
I haven't written customer.service@paizo.com for the simple reason that a lot of others already have addresses my same problems and I don't want to give you guys more work than you already have in resolving these problems. But like the rest I'd like to know when it'll be solved, and I already know the answer "we don't know, so we can only say: it's solved when it's solved" (of course, not in such harsh words).
I still have faith that my mags will arrive