Fall'koz'zrk'kk's page

Is it my impression or were they delayed this month?

No problem as long as I can come here and check that I am not missing any issue, I was just curious.

BTW - I already said this, but I like this "ships in Europe" periodic thread.

Italy, arrived on the 10th.

Wheee, I was starting to think problems were occurring again. thanks!

Did not read this, since my 329 arrived on track some weeks ago.

In any case, thanks for the info, and sorry for not replying in time. I was tracking Dungeon when I saw this, but I see it has just been sent, so I'll post when it arrives :-)

What is due is due.

Got my dungeon 119, still waiting for replacements. If I don't get replacements, no problem (some of them I was already sent, and the rest I already bought), but I'd really like to see the letter anyways :)

I suggest everyone stays calm, and starts from the assumption that if Paizo says they have a solution, they do in fact have one.

Being agitated and crying out "it took too long" and "I don't believe them" is not the way to go according to me.

Personally, I am satisfied about the emails I got from Cust service, and I'll be following their instructions to the point. These did not imply notifying anything to them, so I'll just be waiting.

I suppose we'll know the effectiveness of the solution soon enough. SOmewhen next week, a fat load of "Dungeons" and "Dragons" should be at my door, and regular issues should then start coming in.

If either of these two do not happen, then I will report it back to Jeremy (and _not_ to the police, this time ;)

Thanks for the reply, I'll be waiting for developments.

Since you supplied no tentative resolution date, I'll assume next month's (febraury's) issues should ship, and get back only if they don't arrive.

In the meantime, I'll stop the police investigation. In some bacwater part of my mind, I'm actually glad that no-one is stealing my mail... :)

I will personally look into whether your email was indeed received, because I would be very surprised and alarmed if we are still having delivery problems.

Speaking abstractly, one of the things that I hope people can understand is that in cases where a solution to a problem is dependent upon the coordination of two separate business partners who are contractually working together, typically neither is at liberty to share any details until the resolution is complete.

About emails: check mine too, please. Even a simple "ack" would be very appreciated.

About the rest, that's all very abstract.

What you got here is a really fat load of very serious, money-related complaints. We paid, and we ain't getting nothing. Not even replies to our complaint emails.

Now, when one complains, he is not understanding. He doesn't care about reasons, excuses, whatsnot. He is just frustrated, unhappy, and, well, complaining. Usually, it takes quite a while to get to that point. To me, it took about 4 months. I subscribed in August.

Now, if you accept a suggestion, this is what I would consider a satisfactory way to handle this problem:

A. Send an email to all europeans, acknowledging the issue, and presenting:
---- apologies
---- explanations
---- detailed instructions about what to do
---- details about how to get updates on the situation.
---- details about how to cancel the subscription in case we are _really_ that upset
This would reach the ones of us who do not read these forums (like me until I got really upset).

B. Deliver a _daily_ update on the situation in the place described above (a sticky post on these same forums?), even just to tell that the solution is not ready yet. It will sate cynical comments, and allow us to stop writing to you daily. Maybe you could deliver some jokes, to keep spirits high. Sort of.

C. Provide a predicted solution date, and try to meet the deadline.

D. Solve it. Once and for all. Let us have the magazines.

Maybe this could also stop the more impressionable of us from running around in games stores saying "Paizo is s*it", "DON'T buy from paizo" or "I'm never subscribing to Dugeon again". Maybe it would also stop some maniacs from suing you for internet credit card fraud. ;)

I have to agree too. Plus, I _NEED_ (repeat _NEED_) to know whether the magazines have been sent or not. Please see my previous post, my THREE emails, and one call.

This is not (at least here in Italy) a matter of magazines anymore. The police and mail system have been involved, and I would really appreciate if someone could reply to this simple question:

HAVE THE 9 ISSUES OF DUNGEON AND DRAGON I AM MISSING BEEN SENT, OR NOT?

Someone please reply. I am getting sincerely fed up of this, I paid (good money) for the magazines, and worked a lot on involving the police in finding out who was the darn thief stealing my magazines. It is a sincere disappointment to find out that if Paizo reported the delivery issue in a timely manner they could have saved me a lot of time (and also saved the Police a lot of work...).

WAIT WAIT WAIT WAIT, I just discovered this thread.

Correct me if I'm wrong, but what you are basically saying is that:

- Paizo (or some third party, doesn't matter) DID NOT ship the Dragon and Dungeon issues I am missing (namely, every single issue of my subscription, for a grand total of 9 magazines)

- that even if you knew a problem was there, I got no news whatsoever of it even if I sent three emails and phoned once

Well, that is quite a big issue. The combination of the two above meant I made two separate, unnecessary police reports for possible mail theft.

Since this is right now more than a simple issue of missing magazines (an official investigation is right now ongoing on the Italian mail chain), I not-so-kindly request that tell me whether you (or some third party, doesn't matter) actually, ever sent me any issue at all.

Please let me have news as soon as possible, preferably at any of the two email addresses I wrote you from.