November 2014 New Release Shipping Thread


Customer Service

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Lantern Lodge Customer Service Dire Care Bear Manager

The following information, including dates and expected products, is what we currently estimate and may change.

New Releases in November

  • Paizo Subscription Products
    Adventure Path #88: Valley of the Brain Collectors (Iron Gods 4 of 6)
    Campaign Setting: —
    Player Companion: Ranged Tactics Toolbox
    Maps: Flip-Mat: Red Light District
    Cards: Rules Reference Flash Cards Double Deck
    Roleplaying Game: —
    Modules: Plunder and Peril
    Tales: —
    Pawns: —
    Adventure Card Game: Skull & Shackles Adventure Deck 3: Tempest Rising & associated promotional cards

  • Subscription Product by other Publishers
    Comics: Pathfinder City of Secrets #6
    Battles Miniatures: Lost Coast

  • Not-Quite-Subscription-Yet Products by other Publishers
    Pathfinder Legends—Rise of the Runelords #5: Sins of the Savior CD

  • Authorization (Order Spawning) Date: October 30th November 6th
  • Begin Shipping Estimate: November 3rd 10th
  • End Shipping Estimate: November 14th 21st 26th
  • Street Date for Paizo Products: November 19 Monday, November 24

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

Lantern Lodge Customer Service Dire Care Bear Manager

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Up early to help people plan for the next few months due to the unavailability of the estimates on My Subscription pages. Original post will be updated if information changes (it very likely will) and thread will remain locked until we are closer to the release month.


Is this still accurate? It seems, checking at the Product Schedule, that some Pathfinder Cards have been pushed back.

Are we getting started this Thursday?

Liberty's Edge

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Quick question, in the past the Miniatures did not always arrive at the same time as the Paizo products and were not ready when shipment began for the subscriptions that month.

Has that now changed, do you expect to have them ready for shipping when shipping starts for all subscriptions?

Sovereign Court

Adventure Path Charter Subscriber; Pathfinder Adventure, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Fayries wrote:

Is this still accurate? It seems, checking at the Product Schedule, that some Pathfinder Cards have been pushed back.

Are we getting started this Thursday?

Great question...three card sets in one order is a bunch (for those of us that order multiples).

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Rulebook Subscriber

The tech deck and iron gods cards look to be December and January releases, not November. You're probably not facing a bunch of them this month...

Lantern Lodge Customer Service Dire Care Bear Manager

I've just updated November's post to reflect the schedule changes I missed while I was sick.

Lantern Lodge Customer Service Dire Care Bear Manager

Dragnmoon wrote:

Quick question, in the past the Miniatures did not always arrive at the same time as the Paizo products and were not ready when shipment began for the subscriptions that month.

Has that now changed, do you expect to have them ready for shipping when shipping starts for all subscriptions?

We currently expect to include the Battle Miniatures with the Paizo products for November shipping. While they are almost always going to ship alone due to size, they will be spawned at the same time as the rest of the products.

Liberty's Edge

If I add products to sidecart after authorization but before shipping, will they end up in the Nov shipment or the Dec shipment?

I already have a bunch of stuff in my Nov shipment and don't want to make it any bigger, but if I can still buy some stuff at Great Golem prices (after Nov authorization) while having them go into the Dec shipment, that would be spiffy.

Lantern Lodge Customer Service Dire Care Bear Manager

Samy wrote:

If I add products to sidecart after authorization but before shipping, will they end up in the Nov shipment or the Dec shipment?

December. Once the order for a month is spawned you need to add it to that order specifically otherwise it goes in the sidecart for the *next* available shipment. We've been having some issues with sidecarting sometimes being confusing, so let us know if you have any issues.

Liberty's Edge

Thanks, sounds like if authorization goes through as planned I'll have the chance to snag some additional Golem things then.

Lantern Lodge Customer Service Dire Care Bear Manager

November dates have been changed. I'm sorry this is so last minute.


  • Authorization (Order Spawning) Date: October 30th
  • Begin Shipping Estimate: November 3rd 10th
  • End Shipping Estimate: November 14th 21st
  • Street Date for Paizo Products: November 19


Um.... so what's the Authorization date, then? Nov. 6?

Lantern Lodge Customer Service Dire Care Bear Manager

Whoops, thanks! fixed.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Rulebook Subscriber

Dang, going to miss my birthday now


Aww. No campaign setting. :(


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Kajehase wrote:
Aww. No campaign setting. :(

Oh. What happened?


Hmmm... My store credit seems to have diminished by the amount I would expect from my Adventure Card Game subscription for November plus the items in my sidecart, although I am not yet seeing an order on my orders page. Does the "authorization" pull earlier than November 6th if I have subscriptions set to use store credit?

Its fine if it does, I am just trying to clarify as I am trying to buy the gift certificates in advance and redeem those for store credit to make sure there is always enough credit to ship my subscriptions. When your employer pays you monthly, you need to plan these things. :)


Is authorization still scheduled for today?

(And thanks for working so hard through the sale stuff!)


*looks forward to the sound of the authorisation engine spinning up*

Lantern Lodge Customer Service Dire Care Bear Manager

We rolled some new code and it appears and old bug is back where it tries to put items that are not yet ready from the sidecart (ie Strategy Guide) into the current order.
Pausing until this gets looked into more.

Lantern Lodge Customer Service Dire Care Bear Manager

Fixed and rolled and trying the auth again.

Lantern Lodge Customer Service Dire Care Bear Manager

Seems to be going well. Unfortunately its going to be on its own for the evening. I will check in on it first thing in the morning.

Estimated time remaining: 903 minutes


I have the oddity of the AP shipping separately from the comic (only items in the order). I could be wrong, but I don't think that will be the most efficient method ; )

Lantern Lodge Customer Service Dire Care Bear Manager

Went until about 2:30am. Going again.

Lantern Lodge Customer Service Dire Care Bear Manager

Majuba wrote:
I have the oddity of the AP shipping separately from the comic (only items in the order). I could be wrong, but I don't think that will be the most efficient method ; )

That does seem odd. I'm having the tech team look into it.

Grand Lodge

Adventure Path Charter Subscriber

Sara Marie - Can you check the shipping on order #3359511, please? $15.81 seems a bit high (I had this problem last month as well).

Thanks in advance.

-Skeld

Lantern Lodge Customer Service Dire Care Bear Manager

I stopped the auth earlier this morning to investigate the shipping issue more. It's been having some issues with shipping in envelopes. Gary has found the problem, is correcting it and we hope to have it ready and rolled later this afternoon.


My pathfinder adventure card game subscription hasn't charged my account yet. Also I'm wondering if there is a way to get the promos for the skulls and shackles base game and first adventure deck I never got them.

Grand Lodge

Wow, this came out to be easier on my pocketbook than I expected. :)


Brendthomas wrote:
My pathfinder adventure card game subscription hasn't charged my account yet. Also I'm wondering if there is a way to get the promos for the skulls and shackles base game and first adventure deck I never got them.

The fact it hasn't charged you account yet is no surprise. The authorization process is still running (or, it was, and might be paused now, but will resume shortly). So right now, some orders have been authorized, but some are still being authorized.

I've got nothing for you about the promos. Were you a subscriber and didn't get them?


No I had purchased them from my local gamestore. And he never got any and because of that I started my subscription. If I can't get them fine but I would really like them I bought the products either way.


Hey Sara and crew.. just curious as to the status as I haven't seen my authorization yet and I know its gotta be about time for you guys to head out. I always look forward to that email :)

Lantern Lodge Customer Service Dire Care Bear Manager

I've just got it running again. Things looking much better. Its current estimate is 1347 minutes (22 hours) if it doesn't crash or run out of memory like it did last night. I'll check in on it if I can tomorrow.

Lantern Lodge Customer Service Dire Care Bear Manager

We will be going through and updating the orders that were incorrectly spawned into multiple envelopes first thing on Monday morning.


I haven't seen anything about this yet, but currently on my subscriptions it says recent purchase adventure deck 2 for pathfinder and the next product adventure deck 4. I haven't received any notification about adventure deck 3. Just making sure everything is OK and I don't end up without an adventure deck 3.


Sara Marie wrote:
We will be going through and updating the orders that were incorrectly spawned into multiple envelopes first thing on Monday morning.

You're the best Sara, thank you.

Ethican, I believe it is normal for the currently subscription item to disappear during the order spawning process- you should be good.

Lantern Lodge Customer Service Dire Care Bear Manager

Ok, it finished up so if you don't have a pending order with November subscription items in your order history you will want to let us know so we can fix it for you.


everything is good now, thanks :)

Silver Crusade

Hey Sara, just wanted to let you know, I had to change my payment method (old card expired) the order says pending, but I don't have a pending charge as normal on my account, does this seem normal?

Lantern Lodge Customer Service Dire Care Bear Manager

Warehouse has been shipping orders from the shipping queue and printing labels for packages that are being assembly line built and shipped en masse.


So what are the odds that I will get my Lost Coast subscription case on or before the street date of 11/19/14? I know the Golem sale has put things behind, but with this being my first time ordering physical products from Paizo and a pre-order at that, I will not be happy if I don't have the item at least on the same day as I could get them from a local store.

Grand Lodge

Adventure Path Charter Subscriber

Are Battles subs going out now too? I didn't get a notice about my Battles sub. That could be because i just re-subbed last week, though.

-Skeld


Skeld wrote:

Are Battles subs going out now too? I didn't get a notice about my Battles sub. That could be because i just re-subbed last week, though.

-Skeld

Yes, my order and authorization notice was ran over this past weekend, but has not shipped yet.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Rulebook Subscriber

Yep, asked that question elsewhere and the battles minis are being added into the normal subscription run. Mine authorised lay week I think, including the minis, so I'm hoping it will ship soon; since it goes to Aus though I'm not particularly fussed.

Lantern Lodge Customer Service Dire Care Bear Manager

Skeld wrote:

Are Battles subs going out now too? I didn't get a notice about my Battles sub. That could be because i just re-subbed last week, though.

-Skeld

Yes, it one order 3356632 and is still pending.

Grand Lodge

Adventure Path Charter Subscriber
Sara Marie wrote:
Skeld wrote:

Are Battles subs going out now too? I didn't get a notice about my Battles sub. That could be because i just re-subbed last week, though.

-Skeld

Yes, it one order 3356632 and is still pending.

Ah, ok. I see that now. Thanks.

-Skeld

Scarab Sages

Pathfinder Maps Subscriber

Order 3358764

Only shows one gargantuan figure. It should be two...

Lantern Lodge Customer Service Dire Care Bear Manager

Shem wrote:

Order 3358764

Only shows one gargantuan figure. It should be two...

I see two. Where are you seeing just one?

Scarab Sages

Pathfinder Maps Subscriber

When I check my subscription page or the order it only shows one, where it shows two of the cases. If you say there are two, I am good.

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