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Subscription for July 15th a Repeat?

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Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Hello Maya and Team,

My apologies if this is a known issue/repeat. I was reviewing my sub manager and for July 13th things look good. But there's also an entry for July 15th which has High Seas listed. I already received High Seas from this month. Am I missing something, or is something off? Thought I'd bring it up just in case it's an error and things might get double shipped and cause issues.

I guess I'll tag on another question so I don't make two posts. I'm going on vacation in a few months, and the date seems to be around the time I'd be receiving my sub order. Is there a way to delay that month's order and have it sent out the following month? I don't want to cancel it or skip that month. I can have some friends come by, it's just a bit of the way for any of them so a postponement if possible would be preferred.

Thanks!
Liberty's Edge
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Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Just to add that I’ve just checked and this is also the case for my subscriptions.
Paizo Employee Community & Social Media Specialist
brgoss wrote:

Hello Maya and Team,

My apologies if this is a known issue/repeat. I was reviewing my sub manager and for July 13th things look good. But there's also an entry for July 15th which has High Seas listed. I already received High Seas from this month. Am I missing something, or is something off? Thought I'd bring it up just in case it's an error and things might get double shipped and cause issues.

I guess I'll tag on another question so I don't make two posts. I'm going on vacation in a few months, and the date seems to be around the time I'd be receiving my sub order. Is there a way to delay that month's order and have it sent out the following month? I don't want to cancel it or skip that month. I can have some friends come by, it's just a bit of the way for any of them so a postponement if possible would be preferred.

Thanks!

Hey brgoss! I'll bring your first question to the team! For your second question, please reach out to Customer Service at customer.service@paizo.com to see what's possible as far as moving around your shipment!

Paizo Employee Community & Social Media Specialist
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I have heard from the team that they are working on High Seas showing up where it's not supposed to be! This should be resolved by the end of the week!
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Maya Coleman wrote:
I have heard from the team that they are working on High Seas showing up where it's not supposed to be! This should be resolved by the end of the week!

Thanks Maya!

Paizo Employee Community & Social Media Specialist
brgoss wrote:
Thanks Maya!

You're welcome! I'm still on this and following up today!

Pathfinder Adventure, Maps, Pathfinder Accessories, Rulebook Subscriber; Starfinder Superscriber

I'm seeing High Seas being gone, though I also have the Nova Rush Flip-Mat showing up again for the upcoming order. I did have some issues with my June subscriptions and had to get some things tweaked by CS, so this could just be something specific to me.
Paizo Employee Community & Social Media Specialist

I just heard back from the team! Our system didn't process the Lost Omens subscription line correctly after High Seas shipped, so things got funky. This should be resolved for the vast majority of customers now, and the team is fixing about a dozen or so customers by hand today! The vast majority are set though!
Paizo Employee Community & Social Media Specialist
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0xTJ wrote:
I'm seeing High Seas being gone, though I also have the Nova Rush Flip-Mat showing up again for the upcoming order. I did have some issues with my June subscriptions and had to get some things tweaked by CS, so this could just be something specific to me.

Would that mean you are receiving the map twice? Definitely reach out to CS about this to see if this is an isolated issue! I haven't heard any others mention this map specifically, so it'd be best to do that just in case!

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Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber
Maya Coleman wrote:
0xTJ wrote:
I'm seeing High Seas being gone, though I also have the Nova Rush Flip-Mat showing up again for the upcoming order. I did have some issues with my June subscriptions and had to get some things tweaked by CS, so this could just be something specific to me.
Would that mean you are receiving the map twice? Definitely reach out to CS about this to see if this is an isolated issue! I haven't heard any others mention this map specifically, so it'd be best to do that just in case!

I'm actually seeing the same thing with the Nova Rush map. Looks like its scheduled to ship July 15th even though I just got a copy in the mail.

Paizo Employee Community & Social Media Specialist
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Jam412 wrote:
I'm actually seeing the same thing with the Nova Rush map. Looks like its scheduled to ship July 15th even though I just got a copy in the mail.

Ok! Let me point this out to the team as well! Thank you all for bringing this here!

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber

Thanks Maya!
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Pathfinder Adventure, Adventure Path, LO Special Edition, Maps, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber

Similar here, though my orders are split into two days (july 13th for bastion of blasphemies, absalom station, and impossible magic; july 15th for Nova Rush (dup) and the new map Barfight!).
Paizo Employee Community & Social Media Specialist
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I forgot to update you all yesterday! I took this to the team, and they said that it's definitely an issue. Some orders didn't jump to the next correct date, so they show Nova Rush this next month, not the correct product the following month, and they will get it fixed ASAP! They're doing a deep dive on this today! Thank you all for bringing this to our attention!
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