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Subscription problem with Alien Core Pocket Edition

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Pathfinder Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Somehow the Starfinder Pocker Edition Rulebook subscription does not work.
The subscription is not part of my delivery for January, 20th and has a separate entry with date January 20th, but without a delivery address.
Canceling and re-subscribing does not fix the problem.
In the shop there is no button to add the book via sideload.
I already contacted CS, but anybody who has the Starfinder Pocker Edition Rulebook subscription should check their subscription manager. I hope this will be fixed by the 20th.

Thanks
Paizo Employee Community & Social Media Specialist

Thank you for contacting Customer Service about this, as it's the best route to get it fixed! They'll answer as soon as they're able!
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Pathfinder Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

The new store is still a mess.

I have a starfinder pocket edition subscription. I expect an alien core pocket edition for the 20th of January. My next subscription is instead either on the 31st of December 2026 or March, 19th. But either way my address is not saved and there the book will never be delivered. It simply does not work. I canceled and re-subscribed half a dozen time, but it won't work.

I tried to add the alien core pocket edition manually ("add to my subscription on 20th of January"). But I can choose what I want. Hardcover. Special Edition. Pocket Edition. It's always the hardcover that is added to the delivery.

So I contacted customer service. But since I'm not the only problem case they did not answer up until now and probably will not after the delivery day.

I guess I'm not getting the alien core pocket edition this month.

Somewhat disappointing.
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Pathfinder Roleplaying Game Superscriber

This happened to me too, fwiw. I've also contacted customer service.
Paizo Employee Community & Social Media Specialist

Thank you all for contacting Customer Service! Our small team is doing the best they can to help all of you! We realize there are still issues with the new store, and that's why we're also still actively working on them! We really appreciate your patience.
Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Society Subscriber

Today Customer Service responded and solved the issue for me. They added the book and the free PDF copy in my cart to check out with. This worked out since it was my only sub I wanted this month. Probably could side cart it as well. Keep a look out in your emails!
Paizo Employee Community & Social Media Specialist
SenahBirdR wrote:
Today Customer Service responded and solved the issue for me. They added the book and the free PDF copy in my cart to check out with. This worked out since it was my only sub I wanted this month. Probably could side cart it as well. Keep a look out in your emails!

Glad they got back to you and thank you for waiting!!

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