Downloads stuck at "personalizing"

[steve0105]

Hello!
My PDF downloads are stuck on the personalizing stage, stuck in a loop of the file showing up as ready in 60 seconds and switching back to personalizing.
I've cleared cookies and tried on a different browser but isn't resolving.

[Dancing Wind]

Just below the 'personalizing' link is a link that says "Having trouble downloading? Click here'

What happens when you click that link?