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In case anyone is having this issue still and went looking in the forums for an answer, here has been my experience.
I subscribed to 4 subscriptions at once - that immediately applied the 15% discount (yeah!), and the first order (that included all 4 subscription items) was actually discounted (yeah again!).
However, the subscription titles in 2nd order (shipped 1 day later) did not include the 15% off (bad). I reached out before and after that order (37341840) shipped but still got charged the full amount. I now see that only 1 of the 3 future orders will have the discount (???)
In fact, I've now sent 4 emails to customer service will a canned response of:
| "certain orders at this point in time we ask that you request any order be put thru with that discount thru customer service moving forward as we can manually set that promotion on the order and submit it from our end properly until we have a resolution for this issue or a recommended workaround from our tech team."
(That was not edited by the way).
I've tried again with lots of bold, underline and caps asking for the refund of what they over charged, but /shrug who knows if they will honor their discount promise.
I am beyond frustrated - the point of the subscriptions was to just automatically get the new items without any effort. The point of getting 4 was to get the discount to make up for the high shipping costs.
My recommendation for anyone considering the subscription - don't until they announce the issue is fixed for everyone. Its not worth the hassle if you are one of the unlucky ones.
I have a theory that I'm going to share here in case one of the unfortunate developers on the site come across it. I think the discount is not being applied because there is a conflicting (and equal) discount still lingering on my account that has not been removed despite it expiring.
Here is the timeline:
- Jan 14 (Order 37194412): used two discount codes 'holiday23' and 'OPENGAMING' which expired on Jan 18 and Jan 25 respectively.
- Jan 21 (Order 37195243): ordered 4 subscriptions which resulted in the Paizo Advantage (15% discount) being applied immediately.
- Feb 2 (Order 37194420): part of the first order was combined with 2 of the subscriptions. (No discount on the 2 subscriptions, despite a line showing it was discounted - just by 0%). Aside, this caused the CRB from the first order to go out of stock.. grrr
- Feb 13 (Order 37341840): everything from the prior order was moved besides the CRB so I wouldn't have to wait months. (no discount still on the 2 sub items).
Account settings - shows that I should have Paizo Advantage under "My Subscriptions", and when I open Manage Subscriptions I see this under upcoming subscription shipments:
* 2 Items (the first one has the discount - applied twice so I see Firebrands with 39.99->33.99->33.99 and AP189 36.99->22.94->22.94)
* 1 Item (AP190) this one shows the 0% discount: 26.99->26.99
* 2 Item (AP191, Enmity Cycle) also both have 0% discount: 24.99->24.99 and 26.99->26.99
----
So here is the theory:
The 'holiday23' code is incorrectly stuck on my account preventing the PaizoAdvantage discount from working. The Holiday23 one and PaizoAdvantage are both 15% off so only one can apply - since Holiday23 was first, the PA one is filtered out of the list. Then the Holiday23 has expired so a 0% discount is applied.
If I am right, all you have to do is this: remove the expired code before filtering. If you do that you should be able to clear up all of these weird-discount-doesn't-apply issues,
I suspect the underlying reason is that the system cannot delete the holiday23 code until the last of the order (in this case the CRB) ships. Since that doesn't apply to me now that I have the PA discount anyway, feel free to try it on my account. Worst case I'll bug customer service again. :)
Traditionally, the holiday codes stacked with paizo advantage, so I dont think thats it.
My guess is that at least one of the four subs you have hasnt yet shipped you an item.
The paizo advantage only works once you have received an item from each. Typically, when people add a bunch of subs they tend to include the current or imminent items. So most dont experience what you are - because all four subs ship almost immediately (and the discount does apply immediately in that situation).
Having said that, I know at least one person with multiple subscriptions not receiving her paizo advantage nor her free scenarios. So bugs do happen. Im skeptical that holiday discount is involved - but as you point out the timing was peculiar, so who knows.
Fingers crossed they sort it for you soon.
(Id definitely cut and paste the above into an email to customer.service@paizo.com, if I were you.
Thanks Steve!, I've sent a similar message - I put it here since its more of a bug report than anything.
What is really weird is that the 37195243 order did ship with all 4 sub titles with the discount and the next one didn't. Hopefully they can sort it out, in the meantime I'll just keep an eye on it and email them when a new order is created if I have to.
What is really weird is that the 37195243 order did ship with all 4 sub titles with the discount and the next one didn't.
That is peculiar.
The paizo computer has some weird glitchiness from time to time. But usually once things are sorted they tick along fine (barring the very occassional site-wide issue).