Email Saying Physical Humble issue is fixed.....its not

[bonebrah]

I couldn't find the customer service forum so I hope this is the right place (please move to CS if not, cant find it anywhere).

I got an email saying the humble bundle issue is fixed, telling me to go to my gifts to redeem through a wizard. When I go to the gifts page, it just asks me to put in a gift certificate code, with nothing else except some blurbs about terms and conditions.

I put in my code from humble bundle and it says code is not recognized, same error on the partner redemption page. What am I supposed to do?

[Dancing Wind]

There is not a Customer Service Forum any longer.

All customer service problems need to be sent to

[e-mail]

It's taking about 2 business days right now (but Monday is a US holiday).

[bonebrah]

Dancing Wind wrote:

There is not a Customer Service Forum any longer.

All customer service problems need to be sent to

[e-mail]

It's taking about 2 business days right now (but Monday is a US holiday).

Thanks I actually saw this in another post and sent an email, but I did get a response pretty quickly.

The instructions were wrong in the original email, so for others who might not know where to go -

"Please go to My Account-Partner Redemptions where you redeemed the codes, then scroll down to below the list of codes redeemed. There should be four boxes with 1-2-3-4. Following these steps should check out your physical copy of the beginner box."

[webphd]

bonebrah wrote:

Dancing Wind wrote:

There is not a Customer Service Forum any longer.

All customer service problems need to be sent to

[e-mail]

It's taking about 2 business days right now (but Monday is a US holiday).

Thanks I actually saw this in another post and sent an email, but I did get a response pretty quickly.

The instructions were wrong in the original email, so for others who might not know where to go -

"Please go to My Account-Partner Redemptions where you redeemed the codes, then scroll down to below the list of codes redeemed. There should be four boxes with 1-2-3-4. Following these steps should check out your physical copy of the beginner box."

Great tip. Thank you!

[Were-wraith]

Also, the link in the email is wrong. It says to go to https://paizo.com/paizo/accounts/gifts, but the correct link is https://paizo.com/paizo/account/gifts (account should be singular).