Hi again.
The payment for this order has been sitting listed as "pending" on my credit card for about five days now, and suddenly today it vanishes completely. Is something going on at your end? Ta.
Hi!
When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. It sounds like you may be seeing the authorization on your end since no money is charged to the card until we ship your order and we are currently still shipping out these orders. Please let me know if I can assist you further :)
Hi again.
The payment for this order has been sitting listed as "pending" on my credit card for about five days now, and suddenly today it vanishes completely. Is something going on at your end? Ta.
Hi!
When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. It sounds like you may be seeing the authorization on your end since no money is charged to the card until we ship your order and we are currently still shipping out these orders. Please let me know if I can assist you further :)
Whew! Heh, if I'd come here first, it would've saved us all the headache of a panicked bleat email from me to support...I was wondering the same thing, and worrying about my card. :-/
So, if there actually had been something wrong with my card, various little flags would've gone up right off, saying, "Wait! Gae nae furthur! For DEATH awaits yer payment with big, nasty, pointy teeth!" and a message would've come up in addition with something like, "You might want to check with your bank on this one; let us know when everything's okay on that end." rather than just the mystery of "Pending," right? :)
On the other hand, I'd ordered a Print/PDF bundle, and I'm surprised the PDF didn't show right off in my Downloads, giving me something to work with while I was waiting for the book itself...as long as I have something, I won't go even crazier than I am already. ;->
Didn't the bundles used to work that way? We get the PDF as soon as the order's confirmed? Has that changed? Or am I just misremembering all over the place (wouldn't be the first time)?
LB
Hi again.
The payment for this order has been sitting listed as "pending" on my credit card for about five days now, and suddenly today it vanishes completely. Is something going on at your end? Ta.
Hi!
When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. It sounds like you may be seeing the authorization on your end since no money is charged to the card until we ship your order and we are currently still shipping out these orders. Please let me know if I can assist you further :)
Whew! Heh, if I'd come here first, it would've saved us all the headache of a panicked bleat email from me to support...I was wondering the same thing, and worrying about my card. :-/
So, if there actually had been something wrong with my card, various little flags would've gone up right off, saying, "Wait! Gae nae furthur! For DEATH awaits yer payment with big, nasty, pointy teeth!" and a message would've come up in addition with something like, "You might want to check with your bank on this one; let us know when everything's okay on that end." rather than just the mystery of "Pending," right? :)
On the other hand, I'd ordered a Print/PDF bundle, and I'm surprised the PDF didn't show right off in my Downloads, giving me something to work with while I was waiting for the book itself...as long as I have something, I won't go even crazier than I am already. ;->
Didn't the bundles used to work that way? We get the PDF as soon as the order's confirmed? Has that changed? Or am I just misremembering all over the place (wouldn't be the first time)?
LB
Hi!
The PDFs become available once the physical items have shipped from our warehouse. Please let me know if I can assist you further :)
Actually, judging by the email I just received, it may have been to do with the fact that my credit card expires today, and the replacement doesn't start until tomorrow. i.e. No overlap.
Hey ho.
Gah, that blows; been there, done that. :-/
But apparently, after looking at various FAQs and policies and whatnot (trying, actually, to find this forum again...), yeah, it could also be things hadn't shipped yet (but why not put the PDF in a separate category if it's just 1's and 0's...sigh). :)
LB
Hello Lady Bluehawk,
PDFs are granted to your account when the physical book ships out. This is because we don't charge you for anything until it ships.