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Hi, hope you are all healthy and safe.
I had both the City of Lost Omens Premium Sets in my cart (Adult Red & Black Dragons and Thieves Guild). Come in this morning and found the Dragons disappeared from my cart, and I can't place an order as they are "unavailable". The same is true for the base battles set for CoLO.
Did these get cancelled? Did you run out of stock with pre-orders? Will they be available later this month?
Thanks.
You just bumped your post so I feel ok posting and not bumping too much. I don't have the answer to your exact questions but I know that when my orders start generating they disappear from my cart and reappear as a pending order when they are authorized.
If they disappear from your side cart and you do not have a pending order then they are likely processing your order. If you have a pending order and they are not there then hopefully CS can help you with this soon.
Hi ckdragons,
I'm sorry our website was giving you some trouble. Both premium sets are available right now, and if you'd like I'd be happy to set you up with your subscription case and premiums. Let me know if this is how you'd like to proceed.