Placed an order, found out its backordered, want to cancel. Help!

[Alice042]

I placed an order that said it was available right now. After I paid it said that it is backordered and no info about when it could ever be in stock again or ship. I would like to cancel the order but there is no option for it that I can find. Also, things should state they are backordered on the item page NOT after you buy them!!

[Steve Geddes]

This happens quite often (and always makes me panic).

What it means is that you ordered the last one - or that's what it means if everything is working properly, anyhow.

Unfortunately, our order history makes no mention of that - it just picks up the current "out of stock" or "backorder" flag that everyone else sees because you bought the last one.

I'm sure CS will be along to answer soon enough, but in the meantime I wouldn't worry - I've had this conversation with various CS people more than a dozen times over the years. It's very unsettling! :p

[Alice042]

Steve Geddes wrote:

This happens quite often (and always makes me panic).

What it means is that you ordered the last one - or that's what it means if everything is working properly, anyhow.

Unfortunately, our order history makes no mention of that - it just picks up the current "out of stock" or "backorder" flag that everyone else sees because you bought the last one.

I'm sure CS will be along to answer soon enough, but in the meantime I wouldn't worry - I've had this conversation with various CS people more than a dozen times over the years. It's very unsettling! :p

Hopefully that's all it is. When I look at the listing for it it still shows that it is in stock but on my order sheet it still shows that it is out of stock and unknown when it could possibly be in stock or ship. I have tried emailing customer service to no avail. I understand that shipping times are longer because of coronavirus and I'm totally okay with that, but if it's going to be a couple of months before they actually have it back in stock or something I would rather cancel the order and get it somewhere else. I ordered the Pathfinder beginners box, first edition

[Joan H.]

Hi Alice042,

It looks like our team was able to take care of this for you via email. Thanks so much for your patience!

[htb]

Alice042 wrote:

Steve Geddes wrote:

This happens quite often (and always makes me panic).

What it means is that you ordered the last one - or that's what it means if everything is working properly, anyhow.

Unfortunately, our order history makes no mention of that - it just picks up the current "out of stock" or "backorder" flag that everyone else sees because you bought the last one.

I'm sure CS will be along to answer soon enough, but in the meantime I wouldn't worry - I've had this conversation with various CS people more than a dozen times over the years. It's very unsettling! :p

Hopefully that's all it is. When I look at the listing for it it still shows that it is in stock but on my order sheet it still shows that it is out of stock and unknown when it could possibly be in stock or ship. I have tried emailing customer service to no avail. I understand that shipping times are longer because of coronavirus and I'm totally okay with that, but if it's going to be a couple of months before they actually have it back in stock or something I would rather cancel the order and get it somewhere else. I ordered the Pathfinder beginners box, first edition

Alice042 did you get an answer? Looks like I had the same thing happen to me with the same product the very next day. I've also heard nothing from my emails, but I know they are very backed up, just wondering what the story is.

Thanks!