| Sam Phelan Customer Service Representative |
Hello irenaud,
I’ve looked into your order and everything seems to be fine. We are still in the process of shipping subscription orders for this month. Since we have a lot of subscription orders to send out each month, we generally allow a two week window to get all of them processed and sent out.
It appears that your order was processed in a batch this morning and has been shipped out. You should now have access to the PDF. Thank you!