In the past, I've seen that Paizo Customer Support is pretty quick to help out.
In a situation like this, I would totally give them a direct call to start working on getting it resolved.
Paizo Customer Support #: 1-(425)250-0800
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In regard to the charges you're seeing, please read this FAQ. If the order hasn't shipped, you haven't actually been charged; you're just seeing authorizations.
In regard to your problem completing the order, there are several different things that could be happening. One common problem is that the billing address you're entering doesn't exactly match the address your bank has on file; that might be something you can double-check yourself. However, there have also been some glitches reported recently with the shopping cart and check-out that might be the problem. In that case, you'll definitely need Customer Service to help.
Ordinarily, calling Customer Service is the quickest way to get things resolved. However, due to the CoVid-19 situation in Seattle right now, Customer Service is working from home and unable to answer calls.
Your best bet is to not bump this thread. Customer Service deals with issues from the bottom of the list to the top so that they're answered roughly in the order they're reported; if you bump your thread after a day or so, you'll move yourself back in line behind the people who have posted since.
If you want to vent/commiserate about store or shipping problems, try this thread or this one in Website Feedback. You can make suggestions or complain without bumping the OP to the back of the queue.
As has been said, these are NOT purchases, and your credit union should have informed you of that.
The ways the Paizo web site works is similar to a gas station. You put your card in before you pump, and an authorization transaction is attempted to confirm you have the funds for what you hope to buy. Paizo sends the details you've entered to your bank, and they approve/deny based on their criteria. They (the bank) also "freeze" those funds for however long they (the bank) wishes, before releasing them back to you.
Next, you pump the gas. Or Paizo ships the product. That's when an actual purchase transaction happens. That's when money is transferred.
Your bank declined the transactions. Your bank froze the funds regardless. Your bank told you otherwise. Your bank was wrong.
Check your account in a day or two and you'll find those transactions gone, without Paizo ever issuing a refund, because they don't have your money.
If you need the funds sooner, I'd respectfully recommend you respectfully recommend your bank respectfully unfreezes those authorizations. Respectfully.
They shut down the phone lines. You need to email.
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Hi darthcalamitus666,
I'm so sorry you were not able to get in touch with us as we are currently not answering phones as part of our remote work. It looks like the authorizations were already reversed and you were taken care of but wanted to check in just in case.
I wanted to clarify that your bank was approving charges while our credit card processing system was not because the billing address you provided did not match what the bank has on file. You can find more information on that here . Let me know if you have any other questions or concerns.